Tom Tunguz
OCTOBER 12, 2014
This post is part of a continuing series evaluating the S-1s of publicly traded SaaS companies in order to better understand the core business and build a library of benchmarks that might be useful to founders. Today, we’ll explore one of the enterprise behemoths, both in market cap and average revenue per customer: WorkDay.
Tom Tunguz
OCTOBER 21, 2017
Thousands if not tens of thousands of pages have been written about the marketer, sales developer, inside account executive and customer success play. This rivalry causes four major responses: Verticalization - compete with a horizontal player by picking one customer segment and building a product better suited to them.
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Kellblog
NOVEMBER 17, 2022
Renewing/expanding: teaming sales and customer success. Planning: planning and the role of key metrics and benchmarks. While there are numerous good SaaS benchmarking resources out there, the guide includes some benchmark figures from the Balderton universe (i.e., Marketing: using marketing to build sales pipeline.
FastSpring
SEPTEMBER 16, 2022
Less focus on venture capital or funding rounds. But our customer relationships can also be strengthened by giving members additional access to those of us at FastSpring. But we know most companies can always increase the ways they support customers and further strengthen those relationships. Professional moderation.
Chart Mogul
JUNE 9, 2023
After analyzing data from over 2,100 SaaS startups to publish the SaaS Benchmarks Report 2023 Sid is full of insights on the topic at hand. For many customer success managers, it’s a slightly different skill set. Sid Jain, Senior Analyst at ChartMogul, joins to moderate the discussion.
Kellblog
NOVEMBER 23, 2022
Customer success managers (CSMs) = the number of account managers in customer success. customer success architects, technical account managers) that should arguably be included here or tracked in an additional row in deeper reports. In deeper presentations, you should also look at QCR density.
Sales Hacker
APRIL 19, 2022
For instance, according to our benchmark report, RevOps-developed plans had the most trust. Sales compensation is the caboose — not the engine,” said Pablo Dominguez , venture capital Insight Partners’ Operating Partner of Sales and Customer Success. Align comp plan to strategy.
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