Totango

MAY 7, 2024

You might set the following responsibilities: This model encourages two-way communication between CSMs and AEs and visibility for team leaders. Whether on the phone, in person, or via voice notes, verbal communication is far more collaborative than hiding behind Slack DMs, texts, and emails. Use your words Talk to each other!

Strategy 97

Strategy Sales Customer Lifetime Value Retention 97

Sales Hacker

APRIL 29, 2021

With the advent of sales engagement platforms (SEPs) and other tools which make it easy to scale outbound sales communications, Rolodexes and spreadsheets are things of the past, with technology taking over many formerly manual steps. A content analyst should be aware of any benchmarks and KPIs that are being used to hit goals.

Scale 102

Scale Sales Hiring Sales Headcount 102

OpenView Labs

SEPTEMBER 3, 2020

In her current role, she is Principal of Culture and Communications and spends time working on how to communicate with Amazonians all over the world (and brands). Like communications, culture belongs to the people,” Kristin explained. And then you want to develop an effective cadence of formal communications.”.

Scale 98

Scale Scaling Underperforming Technical Team Company Culture 98

Totango

APRIL 14, 2020

You should be able to benchmark customer behaviors and progress with metrics known to influence business success, and then automatically follow real-time performance. Once you arrive at a solution that works for a customer segment, try to incorporate it into your communications with other, potentially related accounts.

B2B 71

B2B Scale Marketplace as a Service Sales Hiring 71

ChurnZero

MARCH 22, 2019

To better understand the impact, we had Rob Belcher, Managing Director at SaaS Capital share benchmarking data from their eighth annual survey of private B2B SaaS companies. We had one of our portfolio companies with 60% of their headcount reporting up through CS, and that’s how they focused and was the culture of the business.

Retention 61

Retention Payment Methods SaaS Payments Outsourced Development 61

Sales Enablement, SaaS and Growth

JULY 24, 2018

The number of employees when things get particularly troublesome are three, 10, 30, 100, 300 and 1,000 - before company headcount hits these milestones you’ll need to rethink how you operate. The Horizons Framework is an effective way to categorise projects, which in turn helps with assigning budget, headcount and timelines.

SaaS Payments 131

SaaS Payments Sales Hiring Payment Services Business 131

Kellblog

JANUARY 2, 2024

Per LinkedIn , headcount is up 240% over the past two years. To stay in my wheelhouse of Silicon Valley, communications, and to a lesser extent, media, I think three things will happen: The media will make a dog’s breakfast of coverage. They’re my funnel for filling AE headcount. 10] OpenView 2023 SaaS Benchmarks , slide 41. [11]

AI Search 108

AI Search Technical Review Technical Advisors ChatGPT 108