FastSpring

APRIL 26, 2022

“It’s likely that a finance or sales tools will be less susceptible to churn than a marketing tool, simply because it’s perceived to be more directly responsible for revenue.”. Some churn is acceptable, perhaps even necessary — especially if you’re using a more B2C-style sales approach. Churn and Retention KPIs to Track.

Benchmarks 114

Benchmarks Churn Payments SaaS Payments 114

User Pilot

SEPTEMBER 14, 2023

The ability to follow up on failed payments without putting customer retention at risk is a delicate task that must be handled carefully. Dunning emails tend to be the most effective way to remind customers about a failed payment and speed up the payment process by offering alternative options.

Payment Methods 89

Payment Methods Payment Solutions Payment Services Payments 89

Point Nine Land

APRIL 9, 2021

To add to this, B2B marketplaces tend to have various different business models (commission, SaaS, not monetizing in the beginning), which makes it very difficult to come up with one-size-fits-all metrics for each funding round. As a result, we could not collect as many data points as we do for our SaaS napkin. Team ???????????

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

ProfitWell

NOVEMBER 15, 2019

So I’ll unpack some of our favorite tools that cater to certain needs—analytics, accounting, retention, pricing, and more. Why does your SaaS business need tools? There are hundreds of SaaS tools online that will help your business increase retention and decrease churn. Analytics. ProfitWell Metrics. Google Analytics.

Retention 56

Retention Pricing SaaS Payments Payment Methods 56

Totango

JULY 13, 2021

The new customer-centered economy favors recurring revenue business models for B2B markets, while favoring and partial ownership or subscription models for B2C ones. Increase Customer Retention. Elements that Drive Customer Success Growth. Let’s take a look. Much like an apple orchard, customers must be cultivated.

Customer Success 100

Customer Success Payment Methods Payments Payment Services 100

ProfitWell

MAY 21, 2020

How B2B and B2C companies can insulate themselves. Why you need to focus on retention. How to calculate customer retention rate. 3 ways to boost retention. For SaaS specifically, because most companies follow a recurring revenue model with long-term relationships, it's extremely difficult to acquire new customers.

Subscription 68

Subscription Payment Features SaaS Payments Data 68

FastSpring

SEPTEMBER 16, 2022

If you’re not sure if FastSpring is the right payment system and merchant of record (MOR) for your B2C and/or B2B SaaS company, we want to know what questions and concerns you have so we can take that into consideration as we continue building out our features and products.

SaaS Payments 124

SaaS Payments Payment Solutions Merchant Services Software Review 124

ProfitWell

SEPTEMBER 4, 2019

Those companies utilizing value metrics see half the gross revenue churn rate than those companies utilizing strictly feature differentiated pricing. We coded customer perception of different companies’ support and then compared those customers’ retention rates. Finally, you need to tackle your failed payments.

Churn 53

Churn Payments Payment Solutions B2C 53

Kellblog

JANUARY 30, 2021

I certainly didn’t have “global pandemic” on my 2020 bingo card and, even if I somehow did, I would never have coupled that with “booming stock market” and median SaaS price/revenue multiples in the 15x range. The nature of the business changed, so why shouldn’t the multiple change with it? 2020 Predictions Review. This time it does.

Technical Review 143

Technical Review Payment Services Payments AI Search 143

OPEXEngine

FEBRUARY 22, 2022

Business to Consumer (B2C). Small and Mid-Market (SMM) SaaS Companies serve customers with annual revenues of $1 million to $1 billion and with a typical employee base of 100 to 1,000. The industry dynamics of SMM SaaS companies pose a threat for these businesses that are not faced by B2C or Enterprise SaaS companies.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

SaaStr

DECEMBER 26, 2019

I’ve worked at multiple high growth SaaS businesses as a growth leader, and the data we’re seeing right now … This is from … is that CAC is increasing both in B2B and B2C, and you’re going to see how that relates, right? It has retention, things like that. It’s increasing every year, right?

Sales Hiring 150

Sales Hiring Payment Methods Payment Solutions Marketing 150

FastSpring

MARCH 3, 2023

Send invoices and/or payment notifications. View reports on the key performance indicators that drive revenue. Plus, FastSpring has comprehensive solutions for the entire payment lifecycle including: Localized checkout (i.e., This can cause some prospects to get cold feet and not finish the signup process.

Payment Services 99

Payment Services Payment Features Merchant Services Payments 99

Totango

MARCH 26, 2019

The new customer-centered economy favors recurring revenue business models for B2B markets and partial ownership, or subscription models, for B2C ones. Increase Customer Retention. Elements that Drive Customer Success Growth. So, what are the most important elements that create customer success growth in this new economy?

Customer Success 65

Customer Success Payment Methods Payment Services Payment Solutions 65

Chart Mogul

OCTOBER 19, 2018

See how GymForLess is leveraging their revenue data to drive predictable growth. And for us, it was about generating more dependable revenue. Each day we need to monitor our subscribers and track revenue per user across plans to optimize our per-gym pricing.”. The subscription economy has been a boon for the fitness industry.

Merchant Services 40

Merchant Services Payment Services Marketplace as a Service Churn 40

OPEXEngine

AUGUST 9, 2022

By benchmarking critical go-to-market KPIs, like the Magic Number – which measures how many new dollars of revenue growth are obtained getting from your sales and marketing investment compared to your competitors. One industrial company, for instance, makes account assignments in a cloud-based sales planning platform.

Scale 59

Scale VP of Engineering Payment Services Underperforming Technical Team 59

ProfitWell

JANUARY 2, 2020

Subscriptions are built on ongoing relationships with customers, so companies selling subscriptions need to understand how to monetize this relationship on a recurring basis. We’ll talk through the importance of audience targeting, the kinds of resources that are helpful, and the ways to differentiate between B2C and B2C sales.

B2C 52

B2C Subscription Payment Features Payments 52

Neil Patel

AUGUST 6, 2021

That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases. This post will dive into the strategies you can use to boost your customer retention rates.

Payment Methods 142

Payment Methods Payments Payment Solutions Payment Services 142

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

SmartKarrot

JUNE 2, 2022

While B2C brands offer a great customer experience, B2B companies need to meet higher expectations around customer experience. B2B companies score less than 50% in customer experience rates than B2C companies, which score 65-85%. IBM trains customers to use the platform best and engage with them. Mastercard. Bell Canada.

B2B 10

B2B Payment Methods Payment Solutions Payment Services 10

FastSpring

MAY 25, 2023

Pricing your software as a service (SaaS) can be hard enough even during the best of times, but figuring out how to dial in the right pricing to drive more revenue in times of stagflation can be even more challenging. Optimizing your SaaS Pricing Strategy for new MRR vs. net revenue retention. How FastSpring can help.

SaaS Payments 140

SaaS Payments Pricing Payments Merchant Services 140

SaaStock

MARCH 20, 2019

Collibra provides a cross-organizational data governance and catalog platform that helps companies maximize the value of their data. Kustomer ’s customer management platform combines data from various sources and allows companies to offer an intelligent, powerful and flexible service. Founded: 2012. Based in: New York. Founded: 2008.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

Point Nine Land

MAY 22, 2020

Doing so generally requires building in additional trust, workflow tools and, in some cases, a shift away from traditional commission based monetization models. Whilst this means that B2B marketplaces may be tougher to build than their B2C counterparts, it should, in theory, result in more engagement and higher retention rates.

Marketplace as a Service 83

Marketplace as a Service B2B Payments SaaS Payments 83

SmartKarrot

AUGUST 10, 2021

It is especially true of SaaS products – where the value in an intangible implication that adoption could lead to better practices and revenue growth. Also referred to as product analytics, behavioral analytics is the entire process of segmenting and sorting user patterns to figure out how to add value to what you’ve already offered him.

Payment Methods 10

Payment Methods SaaS Payments Payments SaaS 10

SmartKarrot

APRIL 20, 2022

From apparel brands to food delivery platforms, almost all B2C businesses offer loyalty programs; and a majority of them are a huge hit. But, implementing these programs in Business-to-Business (B2B) environments can be a little different. Loyalty programs are a great way to gain insightful customer data.

B2B 11

B2B Scale Payment Methods Payment Services 11

SmartKarrot

JUNE 29, 2020

But let’s first understand what differentiates them from B2C mobile apps. B2B Mobile Apps vs. B2C Mobile Apps. The most significant distinguishing factor between a B2B mobile app and its B2C counterpart is its target audience. While B2C apps are meant for regular consumers, B2B mobile apps target strategic decision-makers.

Payment Solutions 10

Payment Solutions Mobile Payment Methods B2B 10

SmartKarrot

JUNE 29, 2020

But let’s first understand what differentiates them from B2C mobile apps. B2B Mobile Apps vs. B2C Mobile Apps . The most significant distinguishing factor between a B2B mobile app and its B2C counterpart is its target audience. While B2C apps are meant for regular consumers, B2B mobile apps target strategic decision-makers.

Payment Solutions 10

Payment Solutions Mobile Payment Methods B2B 10

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Allison Pickens. Amarachi Ogueji. Anita Toth.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

SaaStock

MARCH 20, 2019

Collibra provides a cross-organizational data governance and catalog platform that helps companies maximize the value of their data. Kustomer ’s customer management platform combines data from various sources and allows companies to offer an intelligent, powerful and flexible service. Founded: 2012. Based in: New York. Founded: 2008.

SaaS Payments 100

SaaS Payments Merchant Services Payment Solutions Payments 100

SaaStr

AUGUST 12, 2022

While Azure and Google Cloud grew at record rates, Shopify for example, its SaaS business only grew 10% last quarter. So clearly there are areas of our economy that are slow growing and B2C has its challenges. Have revenue, but early, so like 50K ARR after two months of charging for a product. We had had two million in pre-seed.

Scale 185

Scale SaaS Payments Scaling SaaS 185

Chart Mogul

MARCH 6, 2018

The introduction of a Family plan — Spotify’s Family plan allows multiple users in the same household to share a subscription — sees significantly higher retention (lower churn). Perhaps Spotify isn’t bothered by this, given that the retention is higher? Average Revenue Per Account (ARPA). What decreases churn?

Payments 75

Payments Metrics EKS (Elastic Kubernetes Service) SaaS Payments 75

ProfitWell

NOVEMBER 14, 2019

This knowledge makes it easy to predict revenue growth for the future and track how customers’ perception of value changes over time. When you see how the subscription-based economy helps both companies and customers, it’s easy to understand why this business model is continuing to gain traction across the board.

Payment Features 49

Payment Features Payments Subscription Trends 49

User Pilot

AUGUST 30, 2021

Product analytics platforms provide crucial information that enables you to optimize your user experience and make informed decisions when it comes to what to develop/improve in your product. Product analytics can be utilized by any industry with a digital platform – in 2021, that's 99% of them. Integration with other tools.

Product Marketing 96

Product Marketing Payment Solutions SaaS Payments Software Review 96

ProfitWell

DECEMBER 4, 2019

And with the field having undergone a couple of “ knockout expansion years ,” with more revenue pouring into SaaS than ever, it has never been a better time for a young SaaS company. The SaaS business model powering all of this activity is startlingly unique, still young, and inextricably tied to the power of cloud computing.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

OpenView Labs

JULY 2, 2020

After four months of an unprecedented global crisis, SaaS companies are bouncing back while product led growth businesses are trading at almost 2x higher revenue multiples they started with. B2B and B2C SaaS and Subscription Report. Don’t leave revenue on the table, drive growth by optimizing your pricing.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

Baremetrics

MAY 13, 2021

If customers can’t find what they’re looking for on their own or get access to the assistance they need, they’ll take their business to one of your competitors. This model is most effective for lower price point and B2C SaaS products with a high volume of transactions rather than larger, more expensive products.

SaaS Payments 66

SaaS Payments Payment Services Strategy Payment Methods 66

SaaStr

NOVEMBER 21, 2019

We’re a team of former investors and operators from the likes of Facebook, Deliveroo, and the Swedish payments company Klarna. If I look at where we’ve invested in companies, we’ve done a Series A where there’s no revenue and we’ve done a Series A where there’s mid-single digit recurrent revenue.

New CTO 146

New CTO Sales Hiring B2C CTO Hire 146

ChurnZero

OCTOBER 16, 2020

They sit down and start scribbling down payments and interest rates in a two-by-two square. Why would we replicate that awful and uncomfortable experience we have in the B2C world with our B2B buyers? She acknowledges that Customer Success exists to retain the customer but says that retention happens in the space between signatures.

Scale 98

Scale Customer Success SaaS Payments Sales 98