FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. More established professionals and businesses (less students and early-stage startups). That includes: A global focus.

SaaS Payments 124

SaaS Payments Payment Solutions Merchant Services Software Review 124

OpenView Labs

DECEMBER 21, 2020

What does the future hold for B2B software? Companies will make retention a priority: customer retention, training retention and institutional knowledge (or history) retention.”. Mike Tria, Head of Platform at Atlassian. Employee engagement software is another interesting area for SaaS.

SaaS Payments 96

SaaS Payments Payments Payment Services Payment Solutions 96

Baremetrics

JUNE 27, 2021

Using the wrong metrics, using them in the wrong way, or overlooking the crucial ones can be a disaster for your business. There are so many business metrics platforms out there that it becomes hard to choose the one you actually need. By the end of the article, you will have a clear overview of both these platforms.

SaaS Payments 69

SaaS Payments Payments Merchant Services Payment Features 69

ProfitWell

JANUARY 2, 2020

Subscriptions are built on ongoing relationships with customers, so companies selling subscriptions need to understand how to monetize this relationship on a recurring basis. We’ll talk through the importance of audience targeting, the kinds of resources that are helpful, and the ways to differentiate between B2C and B2C sales.

B2C 52

B2C Subscription Payment Features Payments 52

Point Nine Land

MAY 22, 2020

Whilst consumer-facing marketplaces have become an essential part of our daily lives, business-to-business marketplaces are only just beginning to emerge. Horizontal e-commerce solutions like Alibaba and Amazon Business have made great strides, but sector-specific solutions are only just beginning to take off.

Marketplace as a Service 83

Marketplace as a Service B2B Payments SaaS Payments 83

FastSpring

APRIL 26, 2022

“It’s likely that a finance or sales tools will be less susceptible to churn than a marketing tool, simply because it’s perceived to be more directly responsible for revenue.”. Some churn is acceptable, perhaps even necessary — especially if you’re using a more B2C-style sales approach. Prove Value as Soon as Possible.

Benchmarks 114

Benchmarks Churn Payments SaaS Payments 114

ProfitWell

NOVEMBER 15, 2019

So I’ll unpack some of our favorite tools that cater to certain needs—analytics, accounting, retention, pricing, and more. Why does your SaaS business need tools? There are hundreds of SaaS tools online that will help your business increase retention and decrease churn. Is there support for this tool? Analytics.

Retention 56

Retention Pricing SaaS Payments Payment Methods 56

SaaStock

MARCH 20, 2019

Collibra provides a cross-organizational data governance and catalog platform that helps companies maximize the value of their data. Kustomer ’s customer management platform combines data from various sources and allows companies to offer an intelligent, powerful and flexible service. Founded: 2012. Based in: New York. Founded: 2008.

SaaS Payments 100

SaaS Payments Merchant Services Payment Solutions Payments 100

User Pilot

APRIL 30, 2024

This article will look at the most successful SaaS companies, so you can decide if you want to invest in them for your business. TL;DR A SaaS product delivers software remotely, reducing the need for local installation, maintenance, and updates. If you want to know more about how Userpilot can help you, book a demo now.

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

ProfitWell

DECEMBER 4, 2019

Ever since John Koenig first coined the term “SaaS” back in 2005, the software-as-a-service industry has been one of the fastest-moving and creative in the world. The SaaS business model powering all of this activity is startlingly unique, still young, and inextricably tied to the power of cloud computing. Recurring payments.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

SaaStr

AUGUST 12, 2022

While Azure and Google Cloud grew at record rates, Shopify for example, its SaaS business only grew 10% last quarter. So clearly there are areas of our economy that are slow growing and B2C has its challenges. Have revenue, but early, so like 50K ARR after two months of charging for a product. We had had two million in pre-seed.

Scale 196

Scale SaaS Payments Scaling SaaS 196

SaaStr

DECEMBER 26, 2019

I’ve worked at multiple high growth SaaS businesses as a growth leader, and the data we’re seeing right now … This is from … is that CAC is increasing both in B2B and B2C, and you’re going to see how that relates, right? It was mostly just how to activate them, how to make them come back to the app.

Sales Hiring 157

Sales Hiring Payment Methods Payment Solutions Marketing 157

Kellblog

JANUARY 30, 2021

I certainly didn’t have “global pandemic” on my 2020 bingo card and, even if I somehow did, I would never have coupled that with “booming stock market” and median SaaS price/revenue multiples in the 15x range. In an era where we (vendors) increasingly run our own software, running it is increasingly as important as building it.

Technical Review 143

Technical Review Payment Services Payments AI Search 143

Totango

JULY 13, 2021

The new customer-centered economy favors recurring revenue business models for B2B markets, while favoring and partial ownership or subscription models for B2C ones. Increase Customer Retention. Customer success software makes managing this data and monitoring customer satisfaction scores easier and more organized.

Customer Success 101

Customer Success Payment Methods Payments Payment Services 101

ProfitWell

NOVEMBER 14, 2019

From hygiene products to software to bacon (yes, bacon), you can purchase a subscription for just about anything today. It’s a mutually beneficial system. This knowledge makes it easy to predict revenue growth for the future and track how customers’ perception of value changes over time. Consider the integration platform Zapier.

Payment Features 49

Payment Features Payments Subscription Trends 49

OPEXEngine

FEBRUARY 22, 2022

Business to Consumer (B2C). Small and Mid-Market (SMM) SaaS Companies serve customers with annual revenues of $1 million to $1 billion and with a typical employee base of 100 to 1,000. The industry dynamics of SMM SaaS companies pose a threat for these businesses that are not faced by B2C or Enterprise SaaS companies.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Chart Mogul

MARCH 6, 2018

The introduction of a Family plan — Spotify’s Family plan allows multiple users in the same household to share a subscription — sees significantly higher retention (lower churn). Perhaps Spotify isn’t bothered by this, given that the retention is higher? Average Revenue Per Account (ARPA). What decreases churn?

Payments 75

Payments Metrics EKS (Elastic Kubernetes Service) SaaS Payments 75

OpenView Labs

JULY 2, 2020

After four months of an unprecedented global crisis, SaaS companies are bouncing back while product led growth businesses are trading at almost 2x higher revenue multiples they started with. B2B and B2C SaaS and Subscription Report. Don’t leave revenue on the table, drive growth by optimizing your pricing.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

Baremetrics

MAY 13, 2021

If customers can’t find what they’re looking for on their own or get access to the assistance they need, they’ll take their business to one of your competitors. This model is most effective for lower price point and B2C SaaS products with a high volume of transactions rather than larger, more expensive products.

SaaS Payments 66

SaaS Payments Payment Services Strategy Payment Methods 66

ProfitWell

SEPTEMBER 4, 2019

But this week, Kim Terry at Subscription Systems has a slight variation on the common question of how to reduce churn. Those companies utilizing value metrics see half the gross revenue churn rate than those companies utilizing strictly feature differentiated pricing. Finally, you need to tackle your failed payments.

Churn 53

Churn Payments Payment Solutions B2C 53

ProfitWell

MAY 21, 2020

How B2B and B2C companies can insulate themselves. Why you need to focus on retention. How to calculate customer retention rate. 3 ways to boost retention. For SaaS specifically, because most companies follow a recurring revenue model with long-term relationships, it's extremely difficult to acquire new customers.

Subscription 68

Subscription Payment Features SaaS Payments Data 68

FastSpring

MARCH 3, 2023

Most billing and subscription management solutions let you: Build various trial and subscription models (e.g., Send invoices and/or payment notifications. View reports on the key performance indicators that drive revenue. free or paid trial and usage-based or fixed price subscriptions). Manage active subscriptions (e.g.,

Payment Services 99

Payment Services Payment Features Merchant Services Payments 99

Incredo

NOVEMBER 1, 2019

When you’re looking to generate significant revenue as a newbie in the SaaS market, your product prices shouldn’t go above $5000. For a SaaS company (and almost any business), both success and failure depend on decisions that founders make: team members, target groups, product functionality, and of course business model.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

SaaStr

NOVEMBER 21, 2019

We’re a team of former investors and operators from the likes of Facebook, Deliveroo, and the Swedish payments company Klarna. We are a purely B2B fund, focused on software and fintech. So if you’re a software founder in that stage, come talk to us. I’m the founder of Blossom Capital. Evgenia : Hi.

New CTO 154

New CTO Sales Hiring B2C CTO Hire 154

OPEXEngine

AUGUST 9, 2022

By benchmarking critical go-to-market KPIs, like the Magic Number – which measures how many new dollars of revenue growth are obtained getting from your sales and marketing investment compared to your competitors. One industrial company, for instance, makes account assignments in a cloud-based sales planning platform.

Scale 59

Scale VP of Engineering Payment Services Underperforming Technical Team 59

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

ProfitWell

SEPTEMBER 25, 2019

What makes me sad is that even with the obvious benefits of higher renewals, most SaaS companies still lose huge amounts of revenue to customer churn. Yes, some churn might be unavoidable , but you’d be surprised at how much revenue you could save by implementing a few basic strategies to increase renewals. Accurately predict revenue.

SaaS Payments 45

SaaS Payments Payment Services Payment Solutions Payments 45

ProfitWell

APRIL 30, 2020

Building customer loyalty is a huge factor in terms of retention and renewal. There is always an underlying challenge with customer acquisition cost (CAC)—spending the right amount to drive new customers to your service without jeopardizing the lifetime value (LTV) and revenue. Higher customer LTV. More opportunities to upsell.

SaaS Payments 52

SaaS Payments Payments Payment Methods Payment Services 52

Totango

MARCH 26, 2019

The new customer-centered economy favors recurring revenue business models for B2B markets and partial ownership, or subscription models, for B2C ones. Increase Customer Retention. Customer success software makes managing this data and monitoring customer satisfaction scores easier and more organized.

Customer Success 66

Customer Success Payment Methods Payment Services Payment Solutions 66

SmartKarrot

JUNE 29, 2020

Moreover, today’s B2B buyers, who are constantly on the move, prefer cloud-based solutions that can be accessed anytime, anywhere. It is, therefore, becoming increasingly crucial for B2B businesses to actively engage with their target audience using online channels. B2B Mobile Apps vs. B2C Mobile Apps.

Payment Solutions 10

Payment Solutions Mobile Payment Methods B2B 10

SmartKarrot

JUNE 29, 2020

Moreover, today’s B2B buyers, who are constantly on the move, prefer cloud-based solutions that can be accessed anytime, anywhere. It is, therefore, becoming increasingly crucial for B2B businesses to actively engage with their target audience using online channels. B2B Mobile Apps vs. B2C Mobile Apps .

Payment Solutions 10

Payment Solutions Mobile Payment Methods B2B 10

SmartKarrot

JUNE 2, 2022

While B2C brands offer a great customer experience, B2B companies need to meet higher expectations around customer experience. B2B companies score less than 50% in customer experience rates than B2C companies, which score 65-85%. Lumen is a popular B2B company that offers cloud connectivity solutions for customers across the world.

B2B 10

B2B Payment Methods Payment Solutions Payment Services 10

FastSpring

MAY 25, 2023

Pricing your software as a service (SaaS) can be hard enough even during the best of times, but figuring out how to dial in the right pricing to drive more revenue in times of stagflation can be even more challenging. Optimizing your SaaS Pricing Strategy for new MRR vs. net revenue retention. How FastSpring can help.

SaaS Payments 140

SaaS Payments Pricing Payments Merchant Services 140

Neil Patel

AUGUST 6, 2021

That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases. This post will dive into the strategies you can use to boost your customer retention rates.

Payment Methods 142

Payment Methods Payments Payment Solutions Payment Services 142

GetUplift

DECEMBER 12, 2021

These ads are aimed directly at the heart of parents, showing them that Lego is an integral part of building, inventing and bringing their kids’ dreams to life. . Ultimately, emotional marketing increases conversions that lead to more business revenue. So, emotional marketing and customer retention work together. .

Payment Methods 122

Payment Methods Marketing Payment Solutions Underperforming Technical Team 122

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Allison Pickens. Amarachi Ogueji. Anita Toth.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

SmartKarrot

AUGUST 10, 2021

It is especially true of SaaS products – where the value in an intangible implication that adoption could lead to better practices and revenue growth. How will you perfect your software? How is it different from business analytics in general? Whether you are a B2B SaaS or B2C, what will be your two primary goals?

Payment Methods 10

Payment Methods SaaS Payments Payments SaaS 10