Totango

JULY 13, 2021

Tell people about your business, get them in the store, sell them things, then look for more customers. Setting foot in a physical store has become completely optional. The new customer-centered economy favors recurring revenue business models for B2B markets, while favoring and partial ownership or subscription models for B2C ones.

Customer Success 100

Customer Success Payment Methods Payments Payment Services 100

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. are what we like to have in an online forum. As a business person yourself, you know how it works. Professional moderation.

SaaS Payments 124

SaaS Payments Payment Solutions Merchant Services Software Review 124

Subscription Flow

NOVEMBER 28, 2023

This can be done through a variety of platforms, including social media, email marketing, online ads, and content marketing. The website of the software, email marketing, and (often) a free software trial are the main sales channels. One of the most fundamental changes any startup can go through is entering this market niche.

SaaS Payments 59

SaaS Payments Payments Business Model Payment Services 59

OpenView Labs

DECEMBER 21, 2020

Companies will make retention a priority: customer retention, training retention and institutional knowledge (or history) retention.”. We’ll see more services companies adopt a product led growth strategy but for selling their services online. 50% of in-person conferences are never coming back.”

SaaS Payments 96

SaaS Payments Payments Payment Services Payment Solutions 96

FastSpring

OCTOBER 27, 2021

We primarily focus on customer retention strategies over the holiday season,” said Eden Cheng, co-founder of PeopleFinderFree, “especially during a time in the year when so many of our competitors are trying to attract new leads.”. “For Repeat customers also get several charges waived for our services,” CEO Gary Tailor explained.

Customer Lifetime Value 78

Customer Lifetime Value Payment Solutions SaaS Payments Payment Services 78

SaaStr

DECEMBER 26, 2019

I’ve worked at multiple high growth SaaS businesses as a growth leader, and the data we’re seeing right now … This is from … is that CAC is increasing both in B2B and B2C, and you’re going to see how that relates, right? Pauline : Yeah, so I work at OpenClassrooms, which is a European leader in online education.

Sales Hiring 150

Sales Hiring Payment Methods Payment Solutions Marketing 150

OPEXEngine

FEBRUARY 22, 2022

Business to Consumer (B2C). The industry dynamics of SMM SaaS companies pose a threat for these businesses that are not faced by B2C or Enterprise SaaS companies. The most common strategies are Direct Sales, Inside Sales, eCommerce Marketplaces, and Partnerships. eCommerce Marketplaces. Enterprise. Direct Sales.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

ProfitWell

APRIL 2, 2020

Ecommerce subscriptions are in a sort of gray area. B2B subscription-based business centers around three things: cross-selling, upselling, and increasing customer retention. Stanford Business has even predicted that all B2B and B2C businesses will become subscription businesses in the future. Amazon, Blue Apron, etc. Conclusion.

Subscription 67

Subscription Payment Features Customer Lifetime Value Payment Services 67

Totango

MARCH 26, 2019

Tell people about your business, get them in the store, sell them things, then look for more customers. Setting foot in a physical store has become completely optional. The new customer-centered economy favors recurring revenue business models for B2B markets and partial ownership, or subscription models, for B2C ones.

Customer Success 65

Customer Success Payment Methods Payment Services Payment Solutions 65

Neil Patel

AUGUST 6, 2021

That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases. This post will dive into the strategies you can use to boost your customer retention rates.

Payment Methods 142

Payment Methods Payments Payment Solutions Payment Services 142

FastSpring

APRIL 26, 2022

Some churn is acceptable, perhaps even necessary — especially if you’re using a more B2C-style sales approach. Quantitative Data Gathering: Website and Product Data. This strategy worked so well because attaching the offer to the cancellation survey allowed Wavve’s team to personalize the offer based on why a user was canceling.

Benchmarks 114

Benchmarks Churn Payments SaaS Payments 114

Kellblog

JANUARY 30, 2021

Here’s Lynch’s website (now seemingly somewhat out of date) to hear his side of this story. I won’t do detailed predictions on each of these questions, and I have as much Zoom fatigue as the next person, but I think it’s important to realize the question is not “when we are we going back to the pre-COVID way of doing things?”

Technical Review 143

Technical Review Payment Services Payments AI Search 143

Intercom, Inc.

DECEMBER 21, 2021

It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited. Later’s Farhan Virji on adapting B2C support strategies for B2B teams. 10 years of making internet business personal.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

SmartKarrot

JUNE 2, 2022

While B2C brands offer a great customer experience, B2B companies need to meet higher expectations around customer experience. B2B companies score less than 50% in customer experience rates than B2C companies, which score 65-85%. IBM also takes feedback regularly and improves customer retention rates. Mastercard. Bell Canada.

B2B 10

B2B Payment Methods Payment Solutions Payment Services 10

FastSpring

MARCH 3, 2023

Send invoices and/or payment notifications. Plus, FastSpring has comprehensive solutions for the entire payment lifecycle including: Localized checkout (i.e., Plus, FastSpring has comprehensive solutions for the entire payment lifecycle including: Localized checkout (i.e., Manage active subscriptions (e.g.,

Payment Services 99

Payment Services Payment Features Merchant Services Payments 99

Chart Mogul

OCTOBER 19, 2018

Since customers can cancel at any time, GymForLess knows they need to earn their business each month, which means they’re laser focused on metrics like churn, retention and customer lifetime value. Each day, the team can log in and look at monthly recurring revenue, churn, retention, lifetime value and more. “I The result?

Merchant Services 40

Merchant Services Payment Services Marketplace as a Service Churn 40

SmartKarrot

JUNE 29, 2020

It is, therefore, becoming increasingly crucial for B2B businesses to actively engage with their target audience using online channels. But let’s first understand what differentiates them from B2C mobile apps. B2B Mobile Apps vs. B2C Mobile Apps. This, in turn, lets you create personalized catalogs, discounts, upsells , etc.

Payment Solutions 10

Payment Solutions Mobile Payment Methods B2B 10

SmartKarrot

JUNE 29, 2020

It is, therefore, becoming increasingly crucial for B2B businesses to actively engage with their target audience using online channels. But let’s first understand what differentiates them from B2C mobile apps. B2B Mobile Apps vs. B2C Mobile Apps . This, in turn, lets you create personalized catalogs, discounts, upsells , etc.

Payment Solutions 10

Payment Solutions Mobile Payment Methods B2B 10

SmartKarrot

AUGUST 10, 2021

A world where eCommerce is ruling and online shopping/transactions are the norms? Separating these behavior patterns into different funnels to create behavioral cohorts, analyzing how customer drifts, engagement, retention and conversion change, why they change, etc, helps fine-tune your services according to user demands.

Payment Methods 10

Payment Methods SaaS Payments Payments SaaS 10

OPEXEngine

AUGUST 9, 2022

Consider the case of an online advertising and software company serving car dealers. A shift to inside sales usually requires better digital marketing capabilities, which B2B organizations have been slower to develop than B2C companies. Analytics can be used to support retention and cross-selling efforts. Adjust the product mix.

Scale 59

Scale VP of Engineering Payment Services Underperforming Technical Team 59

FastSpring

MAY 25, 2023

Optimizing your SaaS Pricing Strategy for new MRR vs. net revenue retention. Our all-in-one payment platform includes a best-in-class localized checkout, subscription management, global tax management, reporting and analytics tools, and more. Test creative SaaS pricing model combinations to unlock revenue. How FastSpring can help.

SaaS Payments 140

SaaS Payments Pricing Payments Merchant Services 140

SaaStock

MARCH 20, 2019

Their products include POS, hardware, software, and payment processing with a large number of additional options provided by their great ecosystem of partners. SEMrush is an online visibility management and content marketing SaaS platform that helps businesses get measurable results from online marketing. Founded: 2011.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

SmartKarrot

APRIL 20, 2022

From apparel brands to food delivery platforms, almost all B2C businesses offer loyalty programs; and a majority of them are a huge hit. Better personalization. Customers tend to spend more on a brand/ product that provides personalized services. As a result, the company’s website saw a bounce rate of 90%. Challenges.

B2B 11

B2B Scale Payment Methods Payment Services 11

Point Nine Land

MAY 22, 2020

As consumers, we can order almost anything online in a few clicks: books, taxis, cars or manicures, you name it. Businesses, on the other hand, are stuck in the dark ages, often relying on the phone, email, fax and even pen and paper when it comes to ordering goods or services.

Marketplace as a Service 83

Marketplace as a Service B2B Payments SaaS Payments 83

GetUplift

DECEMBER 12, 2021

This complete guide will give you the step-by-step process for growing your conversions and creating landing pages, funnels, websites and emails that make prospects choose you over your competitors. The article was only written to drive website traffic. So, emotional marketing and customer retention work together. .

Payment Methods 122

Payment Methods Marketing Payment Solutions Underperforming Technical Team 122

ChurnZero

MAY 18, 2021

Purchase – The stage where the user purchases the product by placing the order and completing the payment. Retention – The stage where they remain active customers of the business through repeat purchases. Was it through an online search, social media, or referral? Offer multiple payment options. Advocacy. .

Payment Services 84

Payment Services Payment Methods Payment Solutions B2C 84

Incredo

NOVEMBER 1, 2019

Most commonly, startups that employ it sell their products completely via ecommerce, so that they can remain focused on quality of the product and design. The same goes for the website, customer support, and user onboarding. Focus: Product and Customer Journey. Focus: Customer Onboarding and Face-to-Face Conversion.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

SaaStock

MARCH 20, 2019

Their products include POS, hardware, software, and payment processing with a large number of additional options provided by their great ecosystem of partners. SEMrush is an online visibility management and content marketing SaaS platform that helps businesses get measurable results from online marketing. Founded: 2011.

SaaS Payments 100

SaaS Payments Merchant Services Payment Solutions Payments 100

SaaStr

AUGUST 12, 2022

So clearly there are areas of our economy that are slow growing and B2C has its challenges. If you send that cold email personalized to every SaaS investor at eight to 10K or beyond, I think you’re going to get some meetings. What can we do to increase our retention and make it so that our customers will never rip us out?

Scale 185

Scale SaaS Payments Scaling SaaS 185

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. She has helped several companies grow and scale their business by developing streamlined customer success processes and successful customer retention strategies. Amarachi Ogueji. Anita Toth. Annette Franz.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

ProfitWell

DECEMBER 4, 2019

Recurring payments. The software-as-a-service business model involves providing a subscription service, so you will have to worry about getting payments every month/year as opposed to only once. Recurring payments take the form of monthly recurring revenue, otherwise known as MRR. Heightened customer retention.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

Baremetrics

MAY 13, 2021

This model is most effective for lower price point and B2C SaaS products with a high volume of transactions rather than larger, more expensive products. With the transactional model, it’s easy to fall into the trap of focusing too much on customer acquisition and not enough on retention.

SaaS Payments 66

SaaS Payments Payment Services Strategy Payment Methods 66

SaaStr

NOVEMBER 21, 2019

We’re a team of former investors and operators from the likes of Facebook, Deliveroo, and the Swedish payments company Klarna. That’s also retention and upsell. Do you think between B2B and B2C, are there two raise for B2C companies? Evgenia : Personally, I don’t think so. Ophelia : For sure.

New CTO 146

New CTO Sales Hiring B2C CTO Hire 146

ProfitWell

NOVEMBER 14, 2019

Subscription services use personalization to provide recommendations for upsells or new features based on customer data. Their monthly subscription payments are made only when they experience the value a product or service provides. Shopify : This leading ecommerce platform services approximately 800K customers in 175 countries.

Payment Features 49

Payment Features Payments Subscription Trends 49

User Pilot

AUGUST 30, 2021

In other words, marketing analytics focuses on tailoring the customer journey to drive acquisition, product analytics focuses on designing the product itself to drive conversion and retention. To improve user engagement and retention – what indicates your users are engaged vs. slipping away ? Capterra: 4.4/5 3 – Mixpanel.

Product Marketing 96

Product Marketing Payment Solutions SaaS Payments Software Review 96

OpenView Labs

JULY 2, 2020

B2B and B2C SaaS and Subscription Report. About half of respondents, evenly distributed across size or industry, were offering temporary relief on payment terms. In a nutshell, look at how much revenue you want to earn from each customer and the methods you want to use to attract your customer to build a better pricing strategy.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

Chart Mogul

MARCH 6, 2018

The introduction of a Family plan — Spotify’s Family plan allows multiple users in the same household to share a subscription — sees significantly higher retention (lower churn). Increased product personalization — This can lead to a stickier product with more invested, engaged users. Things are very different for B2C though.

Payments 75

Payments Metrics EKS (Elastic Kubernetes Service) SaaS Payments 75