FastSpring

OCTOBER 27, 2021

We asked five SaaS and software companies what they did for existing customers around the holidays. We primarily focus on customer retention strategies over the holiday season,” said Eden Cheng, co-founder of PeopleFinderFree, “especially during a time in the year when so many of our competitors are trying to attract new leads.”.

Customer Lifetime Value 78

Customer Lifetime Value Payment Solutions SaaS Payments Payment Services 78

Subscription Flow

NOVEMBER 28, 2023

This can be done through a variety of platforms, including social media, email marketing, online ads, and content marketing. In their early stages, SaaS software startups typically target the early adopters in the tech or mid-market segments. One of the most fundamental changes any startup can go through is entering this market niche.

SaaS Payments 59

SaaS Payments Payments Business Model Payment Services 59

Baremetrics

JUNE 27, 2021

Stripe is an online payment processing platform for Internet businesses, something like PayPal. While Stripe is a payment processing platform, both Profitwell and Baremetrics are strictly business metrics monitoring tools that integrate with Stripe to bring you more in-depth knowledge about your transactions. 6 Conclusion.

SaaS Payments 69

SaaS Payments Payments Merchant Services Payment Features 69

User Pilot

APRIL 30, 2024

TL;DR A SaaS product delivers software remotely, reducing the need for local installation, maintenance, and updates. Cloud computing offers three main service models: SaaS for ready-to-use software, PaaS for application development frameworks, and IaaS for scalable virtualized computing resources.

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

ProfitWell

NOVEMBER 15, 2019

So I’ll unpack some of our favorite tools that cater to certain needs—analytics, accounting, retention, pricing, and more. There are hundreds of SaaS tools online that will help your business increase retention and decrease churn. Accounting software will keep all revenue assets organized. Is there support for this tool?

Retention 56

Retention Pricing SaaS Payments Payment Methods 56

OpenView Labs

DECEMBER 21, 2020

What does the future hold for B2B software? Companies will make retention a priority: customer retention, training retention and institutional knowledge (or history) retention.”. We’ll see more services companies adopt a product led growth strategy but for selling their services online. Stuff gets missed.

SaaS Payments 96

SaaS Payments Payments Payment Services Payment Solutions 96

SaaStr

DECEMBER 26, 2019

I’ve worked at multiple high growth SaaS businesses as a growth leader, and the data we’re seeing right now … This is from … is that CAC is increasing both in B2B and B2C, and you’re going to see how that relates, right? Pauline : Yeah, so I work at OpenClassrooms, which is a European leader in online education.

Sales Hiring 157

Sales Hiring Payment Methods Payment Solutions Marketing 157

Totango

JULY 13, 2021

Tell people about your business, get them in the store, sell them things, then look for more customers. Setting foot in a physical store has become completely optional. The new customer-centered economy favors recurring revenue business models for B2B markets, while favoring and partial ownership or subscription models for B2C ones.

Customer Success 101

Customer Success Payment Methods Payments Payment Services 101

SaaStock

MARCH 20, 2019

Forter offers a real-time and completely automated fraud prevention solution for enterprise e-commerce businesses. Recorded Future is a leading universal threat intelligence solution that arms enterprises’ security teams with all the tools they need. In developing their solution, Affectiva has analyzed more than 7.5

SaaS Payments 100

SaaS Payments Merchant Services Payment Solutions Payments 100

Point Nine Land

MAY 22, 2020

As consumers, we can order almost anything online in a few clicks: books, taxis, cars or manicures, you name it. Businesses, on the other hand, are stuck in the dark ages, often relying on the phone, email, fax and even pen and paper when it comes to ordering goods or services.

Marketplace as a Service 83

Marketplace as a Service B2B Payments SaaS Payments 83

ProfitWell

DECEMBER 4, 2019

Ever since John Koenig first coined the term “SaaS” back in 2005, the software-as-a-service industry has been one of the fastest-moving and creative in the world. SaaS, or software as a service, is a delivery model in which a centrally hosted software is licensed to customers via a subscription plan. Recurring payments.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

Incredo

NOVEMBER 1, 2019

Most commonly, startups that employ it sell their products completely via ecommerce, so that they can remain focused on quality of the product and design. The same goes for the website, customer support, and user onboarding. Focus: Product and Customer Journey. Focus: Customer Onboarding and Face-to-Face Conversion.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

OPEXEngine

FEBRUARY 22, 2022

Business to Consumer (B2C). Customers of these SaaS companies also referred to as “Small and Medium Businesses” or SMBs, need the same software solutions as Enterprise companies but have resource constraints that prevent them from using the top SaaS vendors. eCommerce Marketplaces. Enterprise. Direct Sales.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Baremetrics

MAY 13, 2021

This model is most effective for lower price point and B2C SaaS products with a high volume of transactions rather than larger, more expensive products. If you’re a “freemium” app that works by offering both a free version (with restrictions), it’s great to let users decide that the upgrade is worth it on their own.

SaaS Payments 66

SaaS Payments Payment Services Strategy Payment Methods 66

ProfitWell

APRIL 2, 2020

In the vast majority of cases, these subscription businesses take the form of video Software as a Service (SaaS). Ecommerce subscriptions are in a sort of gray area. Software subscriptions are perhaps the least likely to be influenced by subscription fatigue. Specialized software is often the only way to meet some of them.

Subscription 67

Subscription Payment Features Customer Lifetime Value Payment Services 67

FastSpring

APRIL 26, 2022

Some churn is acceptable, perhaps even necessary — especially if you’re using a more B2C-style sales approach. Quantitative Data Gathering: Website and Product Data. Update Your Dunning Management System. You can automate or systemize your qualitative feedback collection and, in this case, find out why they leave you.

Benchmarks 114

Benchmarks Churn Payments SaaS Payments 114

GetUplift

DECEMBER 12, 2021

This complete guide will give you the step-by-step process for growing your conversions and creating landing pages, funnels, websites and emails that make prospects choose you over your competitors. The article was only written to drive website traffic. So, emotional marketing and customer retention work together. .

Payment Methods 122

Payment Methods Marketing Payment Solutions Underperforming Technical Team 122

Kellblog

JANUARY 30, 2021

In an era where we (vendors) increasingly run our own software, running it is increasingly as important as building it. Here’s Lynch’s website (now seemingly somewhat out of date) to hear his side of this story. I was used to remote work for individual creative positions such as writer or software developer. Sometimes, more.

Technical Review 143

Technical Review Payment Services Payments AI Search 143

Totango

MARCH 26, 2019

Tell people about your business, get them in the store, sell them things, then look for more customers. Setting foot in a physical store has become completely optional. The new customer-centered economy favors recurring revenue business models for B2B markets and partial ownership, or subscription models, for B2C ones.

Customer Success 66

Customer Success Payment Methods Payment Services Payment Solutions 66

Neil Patel

AUGUST 6, 2021

That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases. This post will dive into the strategies you can use to boost your customer retention rates.

Payment Methods 142

Payment Methods Payments Payment Solutions Payment Services 142

FastSpring

MARCH 3, 2023

Most billing and subscription management solutions let you: Build various trial and subscription models (e.g., Send invoices and/or payment notifications. Plus, FastSpring has comprehensive solutions for the entire payment lifecycle including: Localized checkout (i.e., Manage active subscriptions (e.g.,

Payment Services 99

Payment Services Payment Features Merchant Services Payments 99

Intercom, Inc.

DECEMBER 21, 2021

It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited. Later’s Farhan Virji on adapting B2C support strategies for B2B teams. 10 years of making internet business personal.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

OpenView Labs

JULY 2, 2020

B2B and B2C SaaS and Subscription Report. About half of respondents, evenly distributed across size or industry, were offering temporary relief on payment terms. Pricing Low-Touch SaaS: How to Approach Pricing and Packaging a New SaaS App, by Example. How to Screw Up Your Software Pricing and Packaging Completely.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

SmartKarrot

JUNE 29, 2020

Moreover, today’s B2B buyers, who are constantly on the move, prefer cloud-based solutions that can be accessed anytime, anywhere. It is, therefore, becoming increasingly crucial for B2B businesses to actively engage with their target audience using online channels. B2B Mobile Apps vs. B2C Mobile Apps.

Payment Solutions 10

Payment Solutions Mobile Payment Methods B2B 10

SmartKarrot

JUNE 29, 2020

Moreover, today’s B2B buyers, who are constantly on the move, prefer cloud-based solutions that can be accessed anytime, anywhere. It is, therefore, becoming increasingly crucial for B2B businesses to actively engage with their target audience using online channels. B2B Mobile Apps vs. B2C Mobile Apps .

Payment Solutions 10

Payment Solutions Mobile Payment Methods B2B 10

ProfitWell

NOVEMBER 14, 2019

From hygiene products to software to bacon (yes, bacon), you can purchase a subscription for just about anything today. It’s a mutually beneficial system. Whether it’s providing software that sends out an email campaign or shipping a new outfit through the mail every month, subscriptions are convenient. Software as a service.

Payment Features 49

Payment Features Payments Subscription Trends 49

ProfitWell

SEPTEMBER 25, 2019

The difference between retention and renewal. You’ll often hear the two terms used interchangeably, but customer retention and customer renewal are not one and the same. Customer retention. It’s best to think of retention as the customer not actively canceling when they had the chance. Customer renewal. MRR renewal rate.

SaaS Payments 45

SaaS Payments Payment Services Payment Solutions Payments 45

ProfitWell

APRIL 30, 2020

Building customer loyalty is a huge factor in terms of retention and renewal. Focusing your spend on loyalty and retention will generate better returns. Retention and recurring revenue are the lifeblood of SaaS organizations, so why not invest more in your existing customers rather than on acquisition? Higher customer LTV.

SaaS Payments 52

SaaS Payments Payments Payment Methods Payment Services 52

SmartKarrot

JUNE 2, 2022

While B2C brands offer a great customer experience, B2B companies need to meet higher expectations around customer experience. B2B companies score less than 50% in customer experience rates than B2C companies, which score 65-85%. Lumen is a popular B2B company that offers cloud connectivity solutions for customers across the world.

B2B 10

B2B Payment Methods Payment Solutions Payment Services 10

OPEXEngine

AUGUST 9, 2022

Few accounting systems can easily report profitability that way. Consider the case of an online advertising and software company serving car dealers. A shift to inside sales usually requires better digital marketing capabilities, which B2B organizations have been slower to develop than B2C companies.

Scale 59

Scale VP of Engineering Payment Services Underperforming Technical Team 59

Chart Mogul

MARCH 6, 2018

The introduction of a Family plan — Spotify’s Family plan allows multiple users in the same household to share a subscription — sees significantly higher retention (lower churn). Increased product personalization — This can lead to a stickier product with more invested, engaged users. Things are very different for B2C though.

Payments 75

Payments Metrics EKS (Elastic Kubernetes Service) SaaS Payments 75

FastSpring

MAY 25, 2023

Pricing your software as a service (SaaS) can be hard enough even during the best of times, but figuring out how to dial in the right pricing to drive more revenue in times of stagflation can be even more challenging. Optimizing your SaaS Pricing Strategy for new MRR vs. net revenue retention. Inflation isn’t flat: Vary your strategy.

SaaS Payments 140

SaaS Payments Pricing Payments Merchant Services 140

SmartKarrot

AUGUST 10, 2021

A world where eCommerce is ruling and online shopping/transactions are the norms? How will you perfect your software? This allows you to build mind-blowing, personalized journeys for each one of them, making them feel special, and most importantly, valued. New users acquisition User retention. User behavior data!

Payment Methods 10

Payment Methods SaaS Payments Payments SaaS 10

SmartKarrot

APRIL 20, 2022

From apparel brands to food delivery platforms, almost all B2C businesses offer loyalty programs; and a majority of them are a huge hit. Better personalization. Customers tend to spend more on a brand/ product that provides personalized services. As a result, the company’s website saw a bounce rate of 90%. Challenges.

B2B 11

B2B Scale Payment Methods Payment Services 11

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. She has helped several companies grow and scale their business by developing streamlined customer success processes and successful customer retention strategies. Amarachi Ogueji. Anita Toth. Annette Franz.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

SaaStr

AUGUST 12, 2022

So clearly there are areas of our economy that are slow growing and B2C has its challenges. If you send that cold email personalized to every SaaS investor at eight to 10K or beyond, I think you’re going to get some meetings. Everything is exploding in software, everything. Here’s my burn rate. You can go to SaaStr.

Scale 196

Scale SaaS Payments Scaling SaaS 196

ChurnZero

MAY 18, 2021

Awareness – The stage where the user becomes aware that there exists a solution to their problem in the form of your business offering. Purchase – The stage where the user purchases the product by placing the order and completing the payment. Was it through an online search, social media, or referral? Consideration.

Payment Services 84

Payment Services Payment Methods Payment Solutions B2C 84