ProfitWell

APRIL 3, 2019

On this episode of the ProfitWell Report, Nathan Beckord , Co-Founder and CEO of Foundersuite , wants to know the best ways to combat churn, and we think it's safe to assume Nathan isn't the only one on the churn-solving mission. First up, the number one thing a lot of us need to attack yesterday is our failed payments.

Churn 92

Churn B2C Metrics Subscription 92

SaaStr

JULY 6, 2022

GRR is revenue retention from existing accounts, including churn but excluding any account expansion. That’s pretty efficient, higher than the $250k we often see for scaling SaaS companies, although not the crazy high efficiency we see in some B2C and other companies. 24 Month Subscription Backlog of 21%.

B2C 248

B2C Scaling Finance Enterprise 248

Baremetrics

JULY 22, 2021

This is why PayPal users love Baremetrics, the ultimate business analytics solution that helps SaaS and subscription businesses monitor and understand subscription data. Recurring Payments Profile Report s are accessible to merchants or payment processing partners who have already integrated the Recurring Payments Product.

PayPal 98

PayPal Merchant Services Payments SaaS Payments 98

ProfitWell

OCTOBER 16, 2019

It’s the question on every SaaS founder’s lips: Is my churn rate too high? A “good” churn rate for one company might be terrible for another. Worse, comparing average churn rates across different markets and industries will leave you mired in confusing statistics and contradicting studies. What is the average churn rate?

Churn 55

Churn SaaS Payments Payments Payment Methods 55

User Pilot

SEPTEMBER 14, 2023

TL;DR Dunning emails are a form of transactional email used to remind customers about a payment status by attaching their billing info, invoice, and resolution options. Dunning emails are important because they protect the customer experience, increase retention rates , and automate the payment collection process.

Payment Methods 85

Payment Methods Payment Solutions Payment Services Payments 85

ProfitWell

APRIL 2, 2020

If you take a moment to think about it, can you confidently tell somebody how many subscription services you're a member of? Even if you can list off every subscription service you're a die-hard fan of, you may eventually find yourself feeling dissatisfied on a mission to sign up for even more subscriptions.

Subscription 67

Subscription Payment Features Customer Lifetime Value Payment Services 67

SaaStr

FEBRUARY 28, 2019

So we sent them an invoice for $60k, and our champion went … ballistic. He told me he had taken a big risk on us, and just getting an invoice out of the blue with a 600% price increase “was just not OK” He was right. Price increases on existing customers always lead to churn. He called me almost immediately.

Pricing 225

Pricing Payment Features B2C Churn 225

Baremetrics

AUGUST 5, 2021

Monitor important subscription events as they happen with the Live Stream Keep an eye on signups, cancellations, payments, upgrades, and more. Do you want to get really advanced and compare B2B to B2C customers? Have a customer that pays by invoice, wire transfer, or check? How many new customers did we get last week?

SaaS Payments 98

SaaS Payments Payment Features Payment Services Payments 98

ProfitWell

SEPTEMBER 4, 2019

Reducing churn is one of the biggest things that subscription companies can do to accelerate their growth. But this week, Kim Terry at Subscription Systems has a slight variation on the common question of how to reduce churn. He asks us: What is the quickest way to reduce churn? Here’s what we found.

Churn 53

Churn Payments Payment Solutions B2C 53

ProfitWell

NOVEMBER 11, 2019

Customer churn is the silent killer of the subscription business. So why aren’t more companies doubling down in their fight against churn? You have to understand the underlying issues that contribute to churn, predict how churn will impact your business, and find ways to combat it. What is customer churn?

Churn 40

Churn B2C Benchmarks Software Review 40

ProfitWell

MAY 21, 2020

And we'll be sharing with you an overall subscription index, from companies on Profitwell, that will be updated weekly. Table of Contents: Overall SaaS and subscription index. Impact of COVID-19 on SaaS and subscription companies. Impact of COVID-19 on SaaS and subscription companies. Stop delinquent churn.

Subscription 68

Subscription Payment Features SaaS Payments Data 68

Chaotic Flow

JANUARY 15, 2013

In this second post, I examine SaaS MRR churn, a SaaS metric that extends from SaaS customer churn which was covered in the first installment. SaaS Metrics FAQ #4 | What is MRR Churn? SaaS MRR churn measures the erosion of SaaS monthly recurring revenue (MRR). SaaS MRR Churn Rate. =. ?MRR t x MRR total.

Churn 142

Churn Metrics SaaS B2C 142

Subscription Flow

MARCH 20, 2024

SimpleCirc stands out as a noteworthy option when looking into subscription management software because of its intuitive user interface and effective subscriber data handling. Smaller companies or niche publications looking for ease of use for handling their subscription operations will find its streamlined approach especially appealing.

Payment Services 99

Payment Services Payments Payment Solutions Payment Methods 99

Intercom, Inc.

NOVEMBER 12, 2020

So while these shifts in consumer behaviors may be expedited by current circumstances, many unexpected industries were already exploring how to adopt B2B strategies for B2C – without losing the personal customer relationships that are at the core of their businesses. Subscription services have been steadily on the rise for years now.

B2C 221

B2C Outsourced Development Subscription Payment Features 221

ProfitWell

JULY 17, 2019

Sancar is wondering: How does the Australian subscription scene stack up to the one in the United States? One beauty of the subscription and SaaS world is the way companies have been popping up and flourishing all over the world–not just in Silicon Valley. So is everything better for Australian subscription companies?

Subscription 51

Subscription Payment Features B2C B2B 51

ProfitWell

SEPTEMBER 27, 2019

Over her more than twenty-year career, Amy Konary has become an expert within the SaaS subscription space. She saw the importance of the subscription economy since her time as an industry analyst for IBC, running the practice on SaaS there for 19 years. The modern subscription economy is different than the software industry of old.

Subscription 61

Subscription Payment Features Business Innovation 61

ChurnZero

MAY 6, 2022

That’s easier to do in B2C. Subscription businesses have focused on new logos for too long. “If Not all churn is bad. “At We’re going to churn through them. But if five years into it, you’re still churning hard, you have a problem.” Then in the end, it’s like, well, who’s going to buy it?

Retention 98

Retention Revenue Entrepreneurship B2C 98

Chart Mogul

OCTOBER 19, 2018

The subscription economy has been a boon for the fitness industry. Services like this are a natural fit for subscriptions, but that’s not where GymForLess started. With a subscription service, there’s no registration fee, no permanence. By moving to subscription, we have more confidence in the money we earn each month.”.

Merchant Services 40

Merchant Services Payment Services Marketplace as a Service Churn 40

Totango

JULY 13, 2021

The new customer-centered economy favors recurring revenue business models for B2B markets, while favoring and partial ownership or subscription models for B2C ones. Never give a customer who’s missed a payment downgraded service, as they may not notice they have lost functionality or may even learn to do without it.

Customer Success 100

Customer Success Payment Methods Payments Payment Services 100

ProfitWell

NOVEMBER 21, 2019

First, we’ll talk through how B2B payments work and how they differ from B2C payments to provide a bit of context. Then, we’ll cover 10 payment solutions that can help you get a better handle on your subscription billing. What are B2B payments? How B2B payments differ from B2C payments.

Payment Services 52

Payment Services Payment Solutions Merchant Services SaaS Payments 52

Baremetrics

MAY 26, 2021

All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. For B2C companies, it's demographic groupings that are particularly important, such as age, income, job title, education, and similar statistics. Want to Reduce Your Churn? Try Baremetrics free.

Social Media 105

Social Media Market Segmentation B2C Churn 105

User Pilot

FEBRUARY 7, 2024

B2C companies tend to have higher trial conversion rates but lower customer lifetime values. On the other hand, reverse trials could result in churn if downgraded users perceive the freemium version as too watered down. The average conversion rate for SaaS companies varies between 18.6% to 29% depending on the industry.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Scale 52

FastSpring

MARCH 3, 2023

Most billing and subscription management solutions let you: Build various trial and subscription models (e.g., free or paid trial and usage-based or fixed price subscriptions). Manage active subscriptions (e.g., Send invoices and/or payment notifications. You can also: Create trials of any length.

Payment Services 105

Payment Services Payment Features Merchant Services Payments 105

FastSpring

OCTOBER 27, 2021

In this piece, you’ll find successful strategies to reward customers, reduce churn, and increase their lifetime value. To combat those negative feelings, run specific promotions for current customers to reduce churn. They allow current users to gift a subscription to their friends and family members for as little as $1.

Customer Lifetime Value 78

Customer Lifetime Value Payment Solutions SaaS Payments Payment Services 78

BrightBack

JULY 22, 2019

Subscription businesses of every size and industry are vying for customers with a lot of options at their fingertips and increasingly savvy tastes. Guy and Suneet discussed the drivers behind B2C and B2B purchases, and why understanding these elements can help improve retention. B2C purchase drivers.

Retention 66

Retention B2C B2B Education 66

Totango

MARCH 4, 2022

First, we’ll define what B2B customer service is and distinguish it from customer support in B2C industries. B2B vs. B2C Customer Service. B2B customer service generally parallels the type of support delivered by businesses to consumers, known as B2C customer service.

B2B 91

B2B Customer Success Technical Review B2C 91

FastSpring

SEPTEMBER 16, 2022

If you’re not sure if FastSpring is the right payment system and merchant of record (MOR) for your B2C and/or B2B SaaS company, we want to know what questions and concerns you have so we can take that into consideration as we continue building out our features and products. About FastSpring.

SaaS Payments 133

SaaS Payments Payment Solutions Merchant Services Software Review 133

ProfitWell

MARCH 30, 2020

We rounded up all the data from companies using ProfitWell to bring you the B2B and B2C stock index—your daily update of where the market is (and where it’s headed). We’re looking at the data from January 2019 to present day from B2B and B2C companies , regarding their monthly recurring revenue—creating a vision of current SaaS market growth.

Software Review 52

Software Review B2C Scale B2B 52

ChurnZero

OCTOBER 1, 2022

Q: Is there a difference in CSQL growth with B2B and B2C customers? There’s starting to be this sense of maybe we need Customer Success for B2C. My p ersonal professional opi nion is that most B2C companies don’t actually require much in the way of Customer Success unless they’re B2B2C.

Scale 97

Scale Customer Success Revenue Retention 97

ProfitWell

NOVEMBER 15, 2019

Your subscription company should run like a well-oiled machine. There are hundreds of SaaS tools online that will help your business increase retention and decrease churn. Retain subscribed customers: Unlike other businesses, SaaS businesses rely on customers paying monthly or yearly for their subscription.

Retention 56

Retention Pricing SaaS Payments Payment Methods 56

Chaotic Flow

MARCH 25, 2014

I had totally neglected the impact of churn. At the time, SaaS investors and executives were still getting their heads around the SaaS recurring revenue business model, so there were very few resources to turn to for support. A SaaS business is different because of the recurring revenue subscription model.

Metrics 156

Metrics Business SaaS Scale 156

CustomerSuccessBox

SEPTEMBER 30, 2021

Webinar 2 – How to do Churn analysis. Why Attend: Churn is not just a Customer Success problem. Churn is inevitable. But the better we analyze churn , the better we will be at reducing the churn. So, It’s time we set up a process to analyze our own churn. Link: How to do churn analysis.

Scale 52

Scale Technical Review AI B2C 52

Totango

MARCH 26, 2019

The new customer-centered economy favors recurring revenue business models for B2B markets and partial ownership, or subscription models, for B2C ones. Never give a customer who’s missed a payment downgraded service, as they may not notice they have lost a functionality or may even learn to do without it.

Customer Success 65

Customer Success Payment Methods Payment Services Payment Solutions 65

FastSpring

DECEMBER 7, 2022

Chargebee is a robust subscription management platform. However, there are certain aspects of collecting recurring payments that you would still be responsible for when using Chargebee, such as: Connecting to payment gateways manually. Zoho Subscriptions. Remitting taxes at the end of the year.

Payment Methods 133

Payment Methods Merchant Services Payment Services Payments 133

SaaStr

JANUARY 11, 2024

and so deeply embedded in the fabric of our customers’ businesses that they’d never churn. But our B2C friends obsess about Product-Led Retention. Sometimes in great ways — forcing B2C subscription businesses to relentlessly provide a great end-user experience. To be so valuable, so cost-effective.

Retention 267

Retention B2C B2B Churn 267

Chart Mogul

FEBRUARY 6, 2019

👥 Customers with multiple subscriptions. Shows you customers with more than one active subscription. If you’re a B2C business, or just selling smaller deals, you’ll probably want to adjust that threshold. Customers that are past due on their payment. 😢 Churned customers.

Scale 75

Scale B2C Subscription Payment Features 75

Baremetrics

SEPTEMBER 15, 2021

Now, in this ongoing series of comparisons, we discuss two of the best subscription analytics dashboards for SaaS: Baremetrics vs. ProfitWell. You can even see your customer segmentation , deeper insights about who your customers are , forecast into the future, and use automated tools to recover failed payments. Table of Contents.

Payments 94

Payments Payment Solutions SaaS Payments PayPal 94