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How to Win Big by Serving High-Growth Startups with Zendesk’s Head of Startups

SaaStr

Next, they moved to credits, which are very popular, with AWS and Google Cloud being great examples of companies that are always giving credits out to startups. At Zendesk, they spent a lot of time onboarding new partners, but only a small percentage were actually sending startups to them. It amounted in a lot of wasted time.

Startup 215
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What to Know About the Software Buying Landscape in 2023: What’s Changed, What’s the Same, and What Your Buyers Want with G2 CMO Amanda Malko (Video)

SaaStr

60% of respondents cited their top barriers to buying were a lack of credible content, references, or reviews. . The role of AWS, Azure, and Google Cloud Marketplace is becoming increasingly important. “45% Categories like customer success, learning management platforms, and onboarding software are witnessing increased investments. .

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Measurement: What SaaS platform builders need to know to prepare for growth, Part 3

CloudGeometry

DevOps has largely completed the evolution of systems monitoring from the datacenter/IT worldview to what is commonly referred to as observability. When tenant context is built in, from the outset of onboarding, you can evaluate users’ actions directly. As it turns out, SaaS operational platform metrics are also abundant.

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Hello Sydney – a giant leap for Intercom’s remote APAC team

Intercom, Inc.

I joined intercom remotely two years ago as the first person in Sydney, and since then we have scaled the APAC team (lovingly referred to as the APAC Alliance) to almost 20 people across 4 countries. If you’ve ever tried hiring, onboarding and training a brand new team, you know how challenging that can be.

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Oct 17 – Customer Success Jobs

SmartKarrot

Support the marketing programs that develop customer-specific case studies and references. As a Customer Success Director, you will be onboarding high value customers, including system training and deployment. Collaborate cross-functionally to extend the reach and capability of the Customer Success team.

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Growth Engineer Job Description Cheatsheet

Sylvia Ng

Work across the stack: mostly Python/Flask, PostgreSQL, JavaScript (React/JQuery/Backbone) and working with AWS. Scrape, cross-reference, and mine datasets to produce lists of outbound leads. Onboard and optimize new channels. Exposure to architectural patterns of a large, high-scale web application.

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Beyond Frankencloud: living with your once and future SaaS architecture

CloudGeometry

and onboarding new customers. More quality costs less (formerly known as “The Boy Scout rule) : Martin Fowler, an intellectual hero of mine, prefers to refer to technical debt as cruft – the difference between the current code and how it would ideally be. Bottom-up cost transparency is a key feature of any public cloud platform.