Frontegg

MARCH 22, 2023

We’re excited about the way innovations in Passwordless tech, such as Passkeys, have improved both user experience and security! But it’s important to remember they’re just another authentication factor; one more piece of the user management puzzle. Biometrics have been used throughout history!

Technical Review 52

Technical Review Software Review Systems Review Merchant Services 52

OpenView Labs

JUNE 25, 2019

CAC, and more specifically CAC payback (how long it takes to recoup your customer acquisition costs), are key SaaS go-to-market metrics, and leading businesses make the metric a board-level priority and have ongoing discussions to ensure that CAC payback is consistent and predictable. Benchmarking: CAC Payback Goals.

Scale 40

Scale Development Team Review Software Review Benchmarks 40

Mucker Capital

APRIL 6, 2023

But if you target SMBs or consumers, PLG is a fantastic way, and you have a very large user base to reach out to as well. If you have a very complicated product–for example you sell AWS or you sell Snowflake–those are infrastructure products. Should they focus on the setup, the onboarding flow, the free user experience?

Startup 52

Startup Scale CTO Hire Outsourced Development 52

SaaStr

OCTOBER 16, 2020

So the external one is, the metrics bore out that we have made the right decision here. ” Paul Rosania: And instead of people groaning about the end user experience not being as great as the latest hot startup that was designed from the ground up with end users in mind to say, okay, great.

CTO Coach 171

CTO Coach Sales Hiring CTO Hire Software Review 171

Intercom, Inc.

JANUARY 3, 2020

Google Drive might’ve done an awful lot to kill the file because they have a file system. That’s what it would look like on the metrics. It might be a better customer experience and user experience and actually better generally if it was productivity, but it would look like a reduction.

Payment Methods 118

Payment Methods Payment Solutions Technical Review Technology 118

Intercom, Inc.

FEBRUARY 27, 2020

The technology for Resolution Bot has been waiting in the wings, but the user experience has been risky. With a bot that can jump in and proactively give users the answers they’re looking for, we think there’s something magical here. Ultimately we developed what we called a “resolution metric.” Short on time?

Machine Learning 23

Machine Learning Artificial Intelligence Scale User Experience 23

OpenView Labs

JANUARY 3, 2020

This means setting up the product correctly, providing proactive coaching to change business processes, offering an intuitive user experience and being responsive when problems arise. This is already the norm for infrastructure software products and tools like Atlassian, GitHub, GitLab, AWS and so on.

Pricing 54

Pricing Scale Underperforming Technical Team B2B 54