Intercom, Inc.

JANUARY 24, 2019

Mike has been in and around startups for the better part of three decades: as a consultant, as a co-founder and now as the Managing Director of Salesforce Incubator, which propels new startups into the marketplace. I had done some software consulting. Little did I know, we would actually be here today with quite a large ecosystem.

Scale 151

Scale Machine Learning Artificial Intelligence AI 151

Neil Patel

SEPTEMBER 3, 2020

There are more metrics you’ll need to track, but your agency can manage these for you and provide you with the reporting you need once you’re up and running. You should also have access to metrics including impressions, clickthrough rates, keywords, account and ad group structure, and more.

Outsourcing Services 131

Outsourcing Services Advertising Transportation Customer Lifetime Value 131

SaaStr

JULY 1, 2020

Can we help you understand how to work better as a group with a consultative touch?” We can save companies $100,000 on their AWS bill. Everybody wants to save $100,000 on their AWS bill right now. I think tire kickers is the wrong term, but it’s something because the metrics have changed as Sam said, right?

Merchant Services 175

Merchant Services Scale Sales Recruiting Sales 175

SmartKarrot

JULY 27, 2021

Apply here: [link] Role: VP/Head of Customer Success Location: Burlingame, CA, US Organization: Focal Systems As a VP/Head of Customer Success, you will plan, monitor, and analyze key metrics for the utilization and performance of our system within installed stores. Work closely with Sales to identify growth opportunities and manage renewals.

Development Team Review 10

Development Team Review Technical Review Customer Success Systems Review 10

ChurnZero

SEPTEMBER 30, 2021

For example, I think of AWS. Whenever the VP of Sales came to a meeting about numbers and data and metrics, whatever reporting, he never showed up without his sales operations. From people, metrics, processes, they’re really helping layer in the different layers of that foundation. I’ll just share a quick story.

Customer Success 52

Customer Success Scale Sales Hiring Revenue 52

Outseta

MAY 8, 2020

There’s an awful lot of nuance here and the devil is in the details. Best of breed SaaS companies are also hugely data driven, relying on metrics, KPIs, OKRs and other measures to manage their businesses—tech is way ahead of many other industries in this regard, which is largely a good thing.

Part-Time VPE 102

Part-Time VPE Fractional VPE Sales Hiring Underperforming Technical Team 102

SmartKarrot

NOVEMBER 18, 2020

Maximize customer retention metrics. Building consultative and strong relationships with multiple departments and levels at our merchant partners through regular and open communication. Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes.

Merchant Services 10

Merchant Services Technical Advisors Customer Success Payment Services 10

SaaStr

MAY 15, 2020

Did a lot of consulting for high tech startups, I really love the startup space. And I remember AWS was growing really quickly. And at the time there was a big debate of, will big companies ever really use AWS? It’s way easier to compare business metrics. Then, I went into sales school, Xerox sales school.

Sales Hiring 192

Sales Hiring Scale Technical Review Outsourcing Services 192

SaaStr

JUNE 1, 2021

The issue the SMBs had was, “Well, I’m a 20-person consulting company. You guys are much more thoughtful around the metrics that you track and knowing that churn and retention is important. The thing they kept coming back with was their problem was not a dearth of tools. I just can’t do that.”

Part-Time VPE 220

Part-Time VPE Technical Cofounder CTO Hire New CTO 220

Sylvia Ng

FEBRUARY 17, 2016

Understand the difference between data, metrics, and KPIs. Work across the stack: mostly Python/Flask, PostgreSQL, JavaScript (React/JQuery/Backbone) and working with AWS. Closely monitor core metrics as well as uncover insights not yet appreciated. Consult with clients on user acquisition/growth hacking strategies.

Engineering 74

Engineering Growth Hacking Scale Social Media 74

Sales Hacker

OCTOBER 7, 2021

Always seek to understand, seek more input, and consult your own tribe to decide what’s for you and what is not. are just as critical as understanding the fundamental SaaS metrics such as LTV/CAC, payback, etc. Become a great internal consultant and you will be able to create change! You earned your seat at the table.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Sales Hacker

NOVEMBER 10, 2020

I’m going to know every single metric in the business. They’re awful. We actually brought in a CEO for our series B, Eric Holston, and Eric was operational efficient. That was his thing. He was like, “We’re going to be diligence ready all the time. Total dog s**t. I get sort of passionate.

VP of Engineering 75

VP of Engineering Scale Development Team Review Technical Review 75