User Pilot

AUGUST 21, 2024

Trigger contextual customer feedback surveys. Dig into your CRM systems and customer support interactions to gather insights. Track social media interactions to understand customer sentiment. Case in point: we created a SaaS product metrics benchmark report based on first-party data from 547 companies—go check it out!

Data 105

Data Social Media Interviewing User Experience 105

SaaStr

OCTOBER 31, 2019

It was around that time about 12 years ago that Jeff Bezos launched AWS, and some of you may remember that, when he did this, Wall Street analysts were looking at him and saying, “Why would you take what’s already a very unprofitable business and drive it further into the red by investing in this AWS initiative?”

Cloud 110

Cloud Scale AWS Artificial Intelligence 110

Baremetrics

DECEMBER 7, 2023

You’ll need Cost of Revenue to calculate your Gross Margin, which in turn you need to calculate Customer Lifetime Value (LTV), Customer Acquisition Cost (CAC) Payback Time and to understand your company’s unit economics in general. A good way to do that is to look at the R&D spend as a % of your revenue.

Startup 90

Startup Merchant Services DevOps as a Service SaaS 90

Baremetrics

FEBRUARY 19, 2018

You’ll need this to calculate your Gross Margin , which further enables you to calculate Customer Lifetime Value and other key SaaS metrics. This is where you record all of the costs that go to providing your service, such as hosting and customer support payroll. Engineering.

Startup 81

Startup DevOps as a Service Customer Lifetime Value SaaS 81

Audacix

JUNE 9, 2023

Pricing and support: The tools should offer a range of pricing options and provide strong customer support to help you address any issues that may arise. It's designed to protect your web applications from common web exploits and allows you to create custom rules to block specific types of attacks.

Software Review 66

Software Review Software DevOps as a Service AWS 66

User Pilot

JULY 23, 2020

If it’s more cost-effective in the important respects (profitability, cash flow etc) to acquire new customers than to retain old ones, do that instead. Besides value, having great UX and great Customer Support are the things that will win you loyal customers. All that matters is: The retention rate you have now.

Retention 95

Retention SaaS Payments Strategy Payment Solutions 95

Intercom, Inc.

FEBRUARY 27, 2020

?. Anyone who’s tangled with customer support knows: getting an answer to your question is one thing, but actually landing on a useful resolution to your problem can be another. Two years ago, we introduced Answer Bot to address our customers’ most important questions. It did a terrific job, but we knew we could do even better.

Machine Learning 23

Machine Learning Artificial Intelligence Scale Banking 23