FastSpring

APRIL 26, 2022

In this article, we take our best shot at answering these and many other questions surrounding churn. In part two, we’ll cover five churn-prevention strategies that have been successful in other SaaS businesses. table of contents to jump between sections of this article. On the day my subscription would have renewed?

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Benchmarks Churn Payments SaaS Payments 147

Neil Patel

SEPTEMBER 12, 2020

We’ve done the hard work and this article will guide you through the otherwise arduous process of finding the best website builder. However, as they are multi-purpose in nature, you cannot expect these features to not be as in-depth and robust as more specialist platforms. Content management platforms. Get building!

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Payment Methods Technical Review Software Review Systems Review 145

FastSpring

MARCH 27, 2023

Ryan Austin had VP-level experience in training when he decided to start a consulting business to help enterprise-level companies with their corporate learning and development initiatives. Ryan and his team noticed so many inefficiencies across the L&D workflows. “It

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Casey Accidental

MAY 27, 2021

Every problem should have user research involved at the beginning, aligned on the problem instead of just validating or invalidating solutions. Every engineer, designer and product manager on the team should be involved in defining the problem and the solution. Product development projects always have very high opportunity cost.

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SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. Matt Garratt: If you just look at Vlocity and nCino, amazing businesses. I was amazed by the app exchange.

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Payment Solutions Pricing Payments Payment Services 148

Stax

MAY 21, 2024

The consistent software updates and upgrades have made it easier than ever to run businesses. We’re seeing a similar trend in the legal industry, where law firms rely on case management systems to run their businesses. If you’re selling law practice management systems to law firms, you’re definitely not alone.

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Payment Solutions Payment Services Payments Software Review 88

User Pilot

JUNE 20, 2023

This article examines the concept of trust in UX design and its importance. Some effective strategies for building user trust include: Mapping the customer journey to understand the difficulties users face as they progress through your app. However, most UX designers will tell you that empty states are an example of poor UX.

Payment Methods 98

Payment Methods SaaS Payments Strategy Payment Services 98

ProfitWell

MARCH 12, 2020

Fortunately, for any pain point you can think of, someone has carefully crafted a best-in-class subscription business tool to solve the problem. Payment processing. This article will explain exactly why you need subscription business tools, how to use them to tackle common problems, and which tools we recommend.

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SaaS Payments Subscription Payment Features Payments 59

Full Session

NOVEMBER 8, 2022

They help you understand how to optimize your website, web app, or landing page. Now, let’s begin this comprehensive article by highlighting the basics of website session recording software. Product teams, UX and UI researchers, marketers, and site owners use this feature to capture data and analyze user behavior.

Software Review 52

Software Review Technical Review Payment Solutions Payment Methods 52

OpenView Labs

JANUARY 29, 2020

Editor’s Note: This article was first published on August 9, 2018. Product led businesses need to get their products in the hands of would-be users as efficiently as possible–hopefully at near zero CAC. Is freemium an effective lead generation, conversion, and revenue driving strategy for your recurring revenue-based business?

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The Marketing & Growth Hacking Publication

FEBRUARY 18, 2019

New technologies, companies, and solutions pop up every month and they all have their mission focused toward the online world. This also refers to media buying platforms. ad networks and demand-side platforms. provide access to online inventory and technically support the process of media buying. they are not.

Payments 40

Payments Payment Methods Underperforming Technical Team Advertising 40

ChurnZero

OCTOBER 5, 2022

While it may be tempting to resort to Hail Mary tactics (such as deferred payments and discounts) to reduce churn, you must instead focus on sustainable and scalable retention strategies. The solution: a robust customer health scoring program , one of the core competencies in Valuize’s ValueXperience framework.

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Natalia Luneva

JANUARY 13, 2021

This obsession with getting new customers is natural: the more customers you convert, the more revenue you will make. However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. Software companies that serve large organizations experience a 6-10% churn rate.

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SaaS Payments Payment Methods Churn Payment Services 105

User Pilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot. Develop your product through a PMF survey. CSAT surveys.

Scale 97

Scale SaaS Payments Payment Solutions Payment Services 97

OPEXEngine

AUGUST 9, 2022

By benchmarking critical go-to-market KPIs, like the Magic Number – which measures how many new dollars of revenue growth are obtained getting from your sales and marketing investment compared to your competitors. Yet too many sales teams use outdated practices in making account and territory assignments. Know when to walk away.

Scale 59

Scale VP of Engineering Payment Services Underperforming Technical Team 59

ProfitWell

NOVEMBER 12, 2019

Building a strong pricing strategy starts with hiring a professional team to conduct a pricing audit. A pricing audit assesses your subscription business’ pricing process to ensure consistency across similar accounts, maximize profitability, and benchmark against other companies. Monetization. Next is monetization.

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Payments Pricing Underperforming Technical Team SaaS Payments 45

Sales Hacker

JANUARY 17, 2018

In this guide, I will teach you the fundamentals of Lead Qualification for inbound and outbound sales development, and give you actionable steps you can take to maximize your Revenue per Lead. Sales and Marketing Alignment is a trending topic and the role of Sales Development has been growing fast. What Is Lead Qualification?

Scale 88

Scale Underperforming Technical Team Payment Methods Sales Hiring 88

ProfitWell

MARCH 2, 2020

When a customer encounters an issue with a product or service, they’ll reach out to a customer service/support team to resolve them. This through process happens long before a customer ever has the chance to run into an issue with your product or service. This increased LTV is tied directly to more long-term and predictable revenue.

Customer Success 72

Customer Success SaaS Payments Strategy Payment Services 72

User Pilot

MARCH 25, 2024

What will you give to reduce customer attrition rate and drive business growth? In this article, we explore what customer attrition is, why it matters, and 15 effective strategies for strengthening customer relationships, boosting loyalty, and driving long-term growth. Use checklists to guide users toward key actions within your app.

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Underperforming Technical Team SaaS Payments Payment Solutions Payment Methods 104

FastSpring

JANUARY 31, 2023

To help you choose between Stripe vs. Paddle vs. FastSpring, this guide compares: What areas of the payment lifecycle each one provides a solution for (e.g., payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack.

Payment Services 147

Payment Services Payment Methods Merchant Services Payment Features 147

Upscope

NOVEMBER 26, 2018

Upscope is a co-browsing solution. They're typically looking to buy our product for their customer success, account and support teams or to use our API to completely white label our solution for their own internal needs or as part of a product they sell to their customers. Also, get 6 months of payments in advance.

Enterprise 40

Enterprise SaaS Payments Pricing Payment Solutions 40

User Pilot

MAY 14, 2021

But what distinguishes a good onboarding survey from other types of business intelligence? This article will explore some of these questions. They make a good impression on your customer, and the insights gathered, if filed correctly, can be useful for your product and marketing teams. What is an onboarding survey?

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Onboarding SaaS Payments SaaS Underperforming Technical Team 52

User Pilot

APRIL 15, 2024

This article aims to help you avoid that. In-app support strategies to eliminate them. Collect passive customer feedback to improve the in-app experience and more. Analyze customer data and improve in-app communication with interactive guides. We cover: Types of customer pain points. How to identify customer pain points.

Communication 105

Communication SaaS Payments Payment Solutions Payment Methods 105

Sales Hacker

OCTOBER 16, 2020

Our product alleviates the need to send out direct mail to collect payments from customers.). As a solution, I learned how to empathize with my prospects about the current world and selling climate. The days of leveraging someone’s college, hometown, favorite sports team, etc., Write down 3 problems your product solves (i.e.,

Enterprise 108

Enterprise Payment Methods Payment Services Sales Hiring 108

Sales Hacker

SEPTEMBER 10, 2018

Bringing salespeople in for an interview before you’ve figured out exactly how you’ll compensate them for their work leaves you in a tongue-tied, unenviable position when eager candidates ask about things like quotas, sales incentives, what data you use to set goals, and how often your team exceeds those goals.

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BetterCloud

AUGUST 16, 2018

Kevin is recognized as a Google Developers Expert and G Suite Top Contributor. . And while there is a focus on G Suite security, I’m happy to answer questions about how to secure any system using these tips. In fact, they explicitly acknowledge that routine password changes make your systems LESS secure. Signaling System No.

Payment Methods 40

Payment Methods Payment Services Payment Solutions Technical Review 40

Outseta

MARCH 18, 2019

Wes Bush is a SaaS marketer who has quickly developed a reputation as “the free trial vs. freemium guy.” I caught up with Wes to talk about his free trial vs. freemium framework, our own customer acquisition process, and the start-up scene in Waterloo, Canada. When does it make sense to ask for payment information upfront?

Payment Methods 40

Payment Methods SaaS Payments Payments Payment Solutions 40

Baremetrics

OCTOBER 21, 2021

The Shopify Partner system has created great value for developers and shop owners alike. It has been integral to Shopify’s success in developing the best online ecommerce platform. This great potential has led to huge competition in the Shopify Partner Apps Store. What is a lead?

Payment Solutions 98

Payment Solutions Payment Methods Payments SaaS Payments 98

Baremetrics

MARCH 23, 2020

Typically it’s referring to users or revenue lost and is usually represented with either a percentage or dollar amount. Or if you said you had $2,000 in monthly revenue churn, that means you lost $2,000 in monthly recurring revenue from either customer cancellations or downgrades. So, when should you start worrying?

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Subscription Flow

NOVEMBER 24, 2023

In this article, SubscriptionFlow offers an ultimate tech solution for those who want to run their eCommerce business and need to make transactions from or to the South African region. Opt for the Paystack checkout process so that you may have a loyal customer base that would be willing to get products from your platform.

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Payment Methods Merchant Services Payments Payment Services 59

Sales Hacker

SEPTEMBER 16, 2019

One of the biggest decisions you can make when setting up your sales team is whether to focus primarily on inside or outside sales. We’ll look at the strengths of each type of sales, why you need both of them in your team, and how to determine the best balance for your organization. CRM platforms. What is inside sales?

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Point Nine Land

JUNE 18, 2023

Everything you always wanted to know about cohort analysis (but were afraid to ask) Back in 2012, I wrote a blog post titled “Know your user cohorts” , which began like this: “One of the most important tools to better understand the usage of a web application — or a service, a game or a mobile app, it doesn’t matter — is a cohort analysis.

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User Pilot

MARCH 11, 2024

In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your event tracking needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Get a Demo 14 Day Trial No Credit Card Required What is Mixpanel?

Software Review 52

Software Review Technical Review Systems Review Pricing 52

Baremetrics

JANUARY 12, 2022

This article is one such list, where we take a deep dive into cash flow modeling for SaaS businesses and the software that can help you do it. You take all of your assets , liabilities , revenues , expenses , investments, etc. What does cash flow modeling software do? Top options for cash flow modeling software 1.

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Payment Services Payment Methods SaaS Payments Payment Solutions 95

SmartKarrot

JULY 14, 2020

Statistics claim that about 50% of the enterprises run their operations by depending on a SaaS platform, of which 38% work exclusively on the SaaS module. Let us dive right into this article and explore the world of SaaS and its facets deeply. What Is the SaaS Business Model? Stages of a SaaS Business.

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Business Model B2B SaaS Payments Payment Features 10

Sales Hacker

MARCH 2, 2020

The New Solution Selling. Integrity Selling for the 21st Century. Sales Development and Prospecting. The Sales Development Playbook. Predictable Revenue. The 5 Dysfunctions of a Team. Here are the best books on selling (and related disciplines) that can help you hit your goals and develop your career.

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Outseta

OCTOBER 15, 2018

By Geoff Roberts Last year Clement Vouillon of Point Nine Capital wrote an article entitled The Rise of the Non “VC compatible” SaaS Companies. Fast forward 18 months, and the article looks downright prophetic. Venture capital is not inherently bad or the manifestation of greed and commitments to impossible-to-deliver growth.

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