Intercom, Inc.

OCTOBER 16, 2019

The SaaS industry is constantly evolving, and for many companies in the space, that means having to evolve their business model. However, that doesn’t necessarily mean a “pivot”, but more often the evolution is a shifting business model as the company scales and the user base grows and changes. Gaining new customers.

Business Model 195

Business Model Scale Pricing Payment Methods 195

User Pilot

APRIL 10, 2023

Could freemium work for your SaaS business? That’s what we discuss in the article. Dropbox, Slack, and Grammarly are great examples of companies that have successfully harnessed the power of the freemium model to drive growth. Freemium is a business model which gives users free access to the product.

Strategy 82

Strategy SaaS Onboarding Marketplace as a Service 82

FastSpring

MARCH 27, 2023

And I just started a consulting business, it was a service business. EJ Brown 03:43 So before we get to the category creation, because of your consulting business, you had customers lined up before you had a working product, right? Ryan Austin 15:53 Yeah, we don’t do any service whatsoever.

Payment Solutions 95

Payment Solutions Payment Services SaaS Payments VP of Engineering 95

Totango

FEBRUARY 22, 2021

Organizations across all industries were forced to completely change business models they’d followed for decades in just a matter of days. For example, our clients in the hospitality industry used Totango to pivot and survive by quickly embedding digital best practices straight from the Totango SuccessBLOC marketplace.

Customer Success 62

Customer Success Scale Marketplace as a Service Technical Review 62

User Pilot

JULY 14, 2022

Getting user onboarding right is critically important for any SaaS: in this article, we’re going to explore the powerful concept of minimum viable onboarding. A common misconception is that user onboarding is simply about getting users to sign up for your product or service. Ready to get started? Let’s dive in!

Onboarding 87

Onboarding User Experience Marketplace as a Service Social Media 87

The Marketing & Growth Hacking Publication

AUGUST 11, 2020

In that article that I published on TechCabal, I shared the concept of how good website designs influences buying decision and how to leverage it to your advantage. In another article, I shared the secrets that startups need to differentiate their services with a good landing page. Landing page lessons from Tuteria.com.

Startup 59

Startup Marketplace as a Service Growth Hacking Communication 59

Intercom, Inc.

MAY 13, 2021

A great customer success team will help you to better understand your customer’s needs, identify what “success” means to them, and in turn, help your customers realize the value of your services, creating a more successful outcome for both their team and yours. ” Caught your interest? Your first SaaS customer success hire.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

Stax

JANUARY 17, 2024

In this article, we’ll discuss everything you need to know about the ACH payment facilitator model and how SaaS companies can go about facilitating ACH payments easily. PayFacs typically partner with a payment processor or a bank to provide merchant services. This is pretty much similar to the service that PayPal offers.

Payment Services 88

Payment Services SaaS Payments Merchant Services Payment Facilitation 88

BetterCloud

AUGUST 16, 2018

The data was collected as part of Exactis’ service as a “compiler and aggregator of premium business and consumer data,” which they then sell for profiling and marketing purposes. There are lots of services for this, but my recommendation is to sign up for a Discover Card and use their security center.

Payment Methods 40

Payment Methods Payment Services Payment Solutions Technical Review 40

Casey Accidental

MARCH 26, 2018

With that, more articles in the press. Articles… that are wrong. I am reminded of the Murray Gell-Mann Amnesia Effect, invented by Michael Crichton, when I read these articles. You open the newspaper to an article on some subject you know well. In mine, show business. In Murray’s case, physics.

Marketplace as a Service 65

Marketplace as a Service Advertising Acquisition Engineering 65

SmartKarrot

MAY 9, 2022

Not only does fostering innovation help encourage employees to bring their best ideas forward, but it also ensures that your company will stay relevant in the marketplace no matter how much the world changes. One example is spending a few minutes each day reading articles that are outside your areas of expertise.

Innovation 10

Innovation Scale Marketplace as a Service Customer Success 10

ChurnZero

JANUARY 13, 2022

Amir will lead all post-sales functions, helping customers use the full scope of their products and services to unleash the power of CentralSquare in their communities. In her expanded role, Ellen will continue to lead global system engineering and enablement and will add professional services and customer support to her team.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

User Pilot

SEPTEMBER 4, 2023

Blue ocean strategy has become an increasingly popular business framework over the past two decades, especially in the SaaS industry. This article will provide an in-depth look at the blue ocean strategy, including its origins, core principles, implementation, and measurement of success. But what exactly is it and why does it matter?

Strategy 66

Strategy Technical Review Business Innovation 66

User Pilot

SEPTEMBER 4, 2023

Blue ocean strategy has become an increasingly popular business framework over the past two decades, especially in the SaaS industry. This article will provide an in-depth look at the blue ocean strategy, including its origins, core principles, implementation, and measurement of success. But what exactly is it and why does it matter?

Strategy 52

Strategy Technical Review Business Innovation 52

Chargify

AUGUST 17, 2020

Backed by an army of developers, data engineers, and finance professionals, this events-based billing model allowed these large companies to directly link the value that their services provided with the cost presented on a customer’s invoice. What Amazon Web Services and Twilio Get Right. How AWS Does It.

AWS 98

AWS Payment Services SaaS Payments Payments 98

Sales Hacker

MARCH 2, 2020

You don’t have to be subservient, forfeit your self-respect, or fake enthusiasm about your product or service. In today’s crazy marketplace, new sales strategies are needed to penetrate these big accounts. It’s also changed the way consumers operate in the marketplace. And, you never have to lie! Jeff Haden.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

Chart Mogul

SEPTEMBER 15, 2023

The SaaS Business Model & Metrics: Understand the Key Drivers for Success by David Skok, Matrix Partners SaaS Metrics — 201 A slightly deeper dive into SaaS industry metrics. This article outlines the strategy, execution details, and resulting investor narrative needed to do so. Source How Much to Raise in Your First Round?

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

ProfitWell

SEPTEMBER 25, 2019

Revenue models often get conflated with revenue streams, probably because each is a single revenue source. They are also confused with business models, of which revenue models are a part. Revenue models help business owners determine how to manage their revenue streams and are required to complete a business model.

Payments 40

Payments Revenue Payment Methods SaaS Payments 40

User Pilot

JULY 28, 2023

In this article, we’re going to explain what minimum viable products are, break down the different options you can choose from, and help product managers make up their minds. They saw a spike in interest from attendees of a local conference and iterated the product as demand grew to build a marketplace based on user needs.

Marketplace as a Service 77

Marketplace as a Service Social Media Development Machine Learning 77

Point Nine Land

OCTOBER 22, 2019

For Google, that lightbulb moment came when Larry Page and Sergey Brin realized that the most authoritative scholarly journal articles were typically cited by thousands of other journal articles. Both Jack and Rian had tech backgrounds and at the time were providing consulting services to the legal industry.

Technical Review 40

Technical Review Scale Sales Hiring Business 40

Chargify

AUGUST 17, 2017

Sometimes, companies successfully grow when transforming their main products/services into a platform, into an ‘ecosystem,’ where they can create new complimentary products/services. Capitalize on marketplace trends. If your SaaS growth has stalled, consider how you can turn your products into a veritable ecosystem.

Scale 53

Scale Sales Hiring SaaS Artificial Intelligence 53

Chargify

MARCH 28, 2018

While the convenience of combo meals abounds in all fast food restaurants today, in 1958 the opportunity to purchase a main dish, side, and drink for a set price (and less than if all the items were purchased individually) was a novel idea, and one that helped them stand out in a very competitive marketplace. TV is a great example.

Pricing 47

Pricing Innovation Scale SaaS 47