SmartKarrot

APRIL 13, 2020

SaaS businesses are organizations that provide subscription-based software applications that are centrally hosted on their servers over the internet. Instead of buying and installing the infrastructure, customers can simply bear the subscription costs of the functionalities they use. Source: Byteant , December 2019.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

Natalia Luneva

JANUARY 7, 2023

Office E3 is a cloud-based suite of productivity apps and services with information protection and compliance capabilities included. Add AI-driven content organization and discovery, making it easy for people to find information and put knowledge to work across your organization. Microsoft Office 2016. Click here to Download.

Payment Services 52

Payment Services Payment Features Payment Solutions Payment Methods 52

SaaStr

SEPTEMBER 24, 2021

Billi Jo Wright, Chief Risk & Compliance Officer @ Payrix. Christa Diaz, Senior Director, Customer Success @ Hired. Suzanne Xie, Head of Invoicing @ Stripe. Kurt Muehmel, Chief Customer Officer @ Dataiku. Jag Jill, Regional Lead, Customer Success – US East, Canada & Latin America @ Dataiku.

VP of Engineering 267

VP of Engineering Technical Cofounder CTO Coach CTO Hire 267

User Pilot

MAY 1, 2024

Userpilot is the best in-app customer engagement solution for web apps. UserGuiding is the best customer interaction platform for small businesses. Pendo is the best customer engagement tool for mobile apps. MoEngage is the best AI-powered in-app messaging platform. Setting up a custom event in Userpilot.

Engagement 91

Engagement Social Media Artificial Intelligence AI 91

SaaStr

AUGUST 7, 2021

Yashar Behzadi, CEO Synthesis AI. Billi Jo Wright, Chief Risk & Compliance Officer @ Payrix. Christa Diaz, Senior Director, Customer Success @ Hired. Suzanne Xie, Head of Invoicing @ Stripe. Kurt Muehmel, Chief Customer Officer @ Dataiku. Yashar Behzadi, CEO Synthesis AI. Amy Pisano, CRO @ Hired.

VP of Engineering 261

VP of Engineering Technical Cofounder CTO Coach CTO Hire 261

User Pilot

APRIL 7, 2024

ChartMogul is the best subscription and revenue-tracking software. Uses quote-based pricing and includes enterprise features such as custom roles, permission management, premium integrations, priority support, activity logs, security audits, SOC 2/GDPR compliance, and more. AI-powered insights. Enterprise.

Scale 83

Scale Social Media AI Search SaaS 83

User Pilot

MAY 26, 2024

Enterprise : This is the most feature-packed tier and includes robust security controls like role-based access and activity logs. Besides email and phone support, you also get a dedicated Customer Success Manager and Technical Implementation Manager. It’s also the only tier that comes with multi-account and localization support.

Software Review 52

Software Review Underperforming Technical Team Technical Review AI Search 52

User Pilot

MAY 7, 2024

MoEngage is the best AI-powered in-app messaging platform. Setting up custom events in Userpilot. AI writing assistant : Userpilot’s AI writing assistant can enhance your product copy by rephrasing, shortening, or making it longer to increase readability and boost user engagement as a result. Source: Airship.

Software Review 81

Software Review Technical Review Software Scale 81

SaaStr

JUNE 10, 2021

Ep #402: Mårten Mickos, CEO of HackerOne, explains their innovative approach of packaging customer value derived from a variety of activities into an annually recurring subscription offering that delivers outstanding value to customers while simplifying the buying process and the customer journey.

Outsourcing Services 140

Outsourcing Services Marketplace as a Service Outsourced Development Scale 140

User Pilot

MAY 26, 2024

Those on the Basic version of UserGuiding will only be able to have one survey active at a time which means you won’t be able to have multiple single-purpose surveys in your app, unless you upgrade your subscription. Full customer support access. Corporate : Subscriptions on the Corporate plan start at $999/month.

Software Review 52

Software Review Underperforming Technical Team Onboarding Pricing 52

User Pilot

MAY 12, 2024

You can also create a group of events to track a specific process i.e. onboarding, subscription, etc. It includes everything in the Standard plan, along with advanced analytics, custom reporting, AI features, and integration with popular apps like Salesforce and HubSpot. Full customer support access. from HelpHero.

Software Review 52

Software Review SaaS Onboarding Technical Review 52

User Pilot

MAY 22, 2024

Those on the Basic version of UserGuiding will only be able to have one survey active at a time which means you won’t be able to have multiple single-purpose surveys in your app, unless you upgrade your subscription. Besides email and phone support, you also get a dedicated Customer Success Manager and Technical Implementation Manager.

Software Review 52

Software Review Underperforming Technical Team Technical Review Mobile 52

User Pilot

MAY 16, 2023

They communicate the value each plan offers and are the reason why customers sign up for the product, upgrade to a premium plan or renew their subscription. Tracking and understanding value metrics helps you: Acquire new customers – you can adjust your marketing and sales messaging to highlight the right product features.

Metrics 91

Metrics Customer Lifetime Value SaaS Pricing 91

User Pilot

FEBRUARY 28, 2024

Because Pendo is a no-code product adoption platform, your product marketers and customer success managers won't be bottlenecked by an overreliance on engineering resources. However, you'll need to upload language CSVs manually since Pendo doesn't have AI localization. AI-assisted user guides. AI analytics.

Software Review 92

Software Review Engagement Technical Review AI 92

User Pilot

MAY 12, 2024

TL;DR Lou Assist is a product adoption tool built by the customer success platform Totango. Lou Assist is a product adoption tool built by the customer success platform Totango. The platform doesn’t have third-party integrations for knowledge bases, live chats, or AI-powered chatbots either. Let’s dive in!

SaaS Payments 52

SaaS Payments Payments Payment Solutions Payment Services 52

User Pilot

MAY 12, 2024

While there are quite a few benefits to using UserGuiding, there are three significant drawbacks to note: Dashboard customization – You can’t edit your home dashboard or choose which analytics you want to see. Full customer support access. Corporate : Subscriptions on the Corporate plan start at $999/month.

SaaS 52

SaaS Software Review Onboarding AI Search 52

User Pilot

MAY 12, 2024

Expensive Pricing Model : Pendo is more expensive than most solutions on the market and the subscription cost rises rapidly as your MAUs grow. Because Pendo has no AI-powered localization features, you’ll need to upload language CSVs manually for this to work. from Pendo.

SaaS 52

SaaS Software Review Onboarding Technical Review 52

User Pilot

APRIL 21, 2024

Unfortunately, there’s no AI-powered localization, so you’ll need to manually upload the CSVs for every language or dialect used in your in-app messaging. Pricing jumps – upgrading from Basic (2,500 MAUs) to Professional (20,000 MAUs) increases your subscription cost by more than 4x. Full customer support access.

Software Review 52

Software Review AI Search Onboarding Pricing 52

User Pilot

MAY 12, 2024

Despite this, funnel analysis is only available on its highest subscription tier — the Scale plan that starts at $213/month and increases to $827/month for 2.5k While many customers have complained about Hotjar’s support team, they often note that the tool itself is easy to use: “Hotjar has helped me to better understand my user journey.

SaaS 52

SaaS Software Review Scale Underperforming Technical Team 52

User Pilot

MAY 26, 2024

Survey Analytics : If you include an NPS question in your survey, then the AI-generated summary will automatically calculate the score based on the responses you received. Sadly, you’ll need to upgrade to a Premium subscription if you want to edit, reorder, or delete any of these questions. Pricing is available on request.

Software Review 52

Software Review Underperforming Technical Team Technical Review Mobile 52

User Pilot

NOVEMBER 28, 2023

With a focus on seamless customer onboarding , this tool allows companies to create engaging in-app journeys. Baremetrics is a subscription analytics and insights management platform that helps businesses get hundreds of valuable metrics and insights, achieving real-time growth. Its main focus is on subscription analytics.

Payments 52

Payments Payment Solutions SaaS Payments Software Review 52

User Pilot

NOVEMBER 28, 2023

With a focus on seamless customer onboarding , this tool allows companies to create engaging in-app journeys. Baremetrics is a subscription analytics and insights management platform that helps businesses get hundreds of valuable metrics and insights, achieving real-time growth. Its main focus is on subscription analytics.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Software Review 52

User Pilot

NOVEMBER 28, 2023

With a focus on seamless customer onboarding , this tool allows companies to create engaging in-app journeys. Baremetrics is a subscription analytics and insights management platform that helps businesses get hundreds of valuable metrics and insights, achieving real-time growth. Its main focus is on subscription analytics.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Payment Services 52

User Pilot

OCTOBER 30, 2023

UserGuiding cons While there are quite a few benefits to using UserGuiding, there are three significant drawbacks to note: Dashboard customization – you can’t edit your home dashboard or choose which analytics you want to see. Full customer support access. Corporate : Subscriptions on the Corporate plan start at $999/month.

Software Review 52

Software Review AI Search AI Underperforming Technical Team 52

User Pilot

MAY 20, 2024

Let’s look at the most common scenarios where Kompassify is not the right tool for your user onboarding needs, and you should be looking at other alternatives: Lack of Integrations and Poor Analytics Functionality : Kompassify doesn’t provide sufficient analytic information for customer feedback and product adoption. from Kompassify.

Software Review 52

Software Review SaaS Technical Review Onboarding 52

User Pilot

MAY 17, 2024

While all plans promise to give you a customer success manager, most Whatfix users complain about the subpar support they provide. Whatfix customers called the product promising but cited shallow analytics, buggy workflows, and high customer success manager turnover that negatively impacted their user experience.

Software Review 52

Software Review Technical Review SaaS Onboarding 52

User Pilot

MARCH 16, 2024

Full customer support access. Corporate : Subscriptions on the Corporate plan start at $999/month. From the Startup plan (for small companies to get started and save) to the Growth and Enterprise plans (for larger organizations with advanced requirements) billed via invoice. Features include: Removal of UserGuiding branding.

Software Review 52

Software Review Onboarding Technical Review AI Search 52

User Pilot

MAY 19, 2024

Those on the Basic version of UserGuiding will only be able to have one survey active at a time which means you won’t be able to have multiple single-purpose surveys in your app, unless you upgrade your subscription. Full customer support access. Corporate : Subscriptions on the Corporate plan start at $999/month.

Software Review 52

Software Review Underperforming Technical Team Pricing Mobile 52

User Pilot

APRIL 28, 2024

Unfortunately, there’s no AI-powered localization, so you’ll need to manually upload the CSVs for every language or dialect used in your in-app messaging. Pricing jumps – Upgrading from Basic (2,500 MAUs) to Professional (20,000 MAUs) increases your subscription cost by more than 4x. Full customer support access.

Software Review 52

Software Review Underperforming Technical Team Onboarding Technical Review 52

User Pilot

APRIL 14, 2024

Survey translation : Userpilot’s AI localization feature lets you translate surveys in a matter of minutes. This is in addition to the monthly or annual subscription fee you’ll pay to use Heap. Pro : Tailored for enterprise businesses with robust security and compliance requirements.

Technical Review 52

Technical Review Software Review Onboarding Mobile 52

User Pilot

OCTOBER 30, 2023

Enterprise : This is the most feature-packed tier and includes robust security controls like role-based access and activity logs. Besides email and phone support, you also get a dedicated Customer Success Manager and Technical Implementation Manager. Full customer support access. Pricing is available on request.

Software Review 52

Software Review Technical Review Onboarding Underperforming Technical Team 52

User Pilot

MAY 12, 2024

Below are some good reviews by Chameleon users: Chameleon offers a good variety of experiences that can be customized and the final output blends right into our customer interface. The customer success managers are very supportive, prompt, and knowledgeable. Create tracked events to monitor server-side data.

SaaS 52

SaaS Software Review Technical Review Onboarding 52

User Pilot

APRIL 14, 2024

Survey translation : Userpilot’s AI localization feature lets you translate surveys in a matter of minutes. Pricing jumps – Upgrading from Basic (2,500 MAUs) to Professional (20,000 MAUs) increases your subscription cost by more than 4x. Full customer support access. Features include: Removal of UserGuiding branding.

Software Review 52

Software Review Onboarding Pricing Mobile 52

User Pilot

SEPTEMBER 22, 2023

Let’s say you want to set up a UI pattern to remind users to renew their subscriptions. With banners, you can remind users about account limits, or better yet, renew their subscriptions to continue to enjoy your product and crush their goals with their team.

Software Review 52

Software Review Technical Review Systems Review Pricing 52

User Pilot

MAY 17, 2024

While Google Analytics is a popular tool, here are three compelling reasons to consider its alternatives: Data Privacy Concerns: Google Analytics collects vast user data, raising privacy concerns for your SaaS and other small businesses with little to zero security systems. Create tracked events to monitor server-side data.

SaaS 52

SaaS Scale Software Review Trends 52

User Pilot

FEBRUARY 26, 2024

Looking for a Better Alternative for Proactive Customer Service? Lou Assist is a product adoption tool built by the customer success platform Totango. The paid subscriptions range from $79/month on the entry-level Startup plan (with the annual discount) to $239/month for the Growth plan.

Payment Services 52

Payment Services SaaS Payments Software Review Pricing 52

User Pilot

MARCH 29, 2024

WalkMe is a digital adoption platform that can help you create frictionless experiences for your customers. The platform is built keeping the compliance, scalability, and security needs of enterprises in mind. Using it, you can onboard customers and keep them engaged throughout their lifetime with your business.

Software Review 52

Software Review Onboarding Technical Review User Experience 52