Sales Hacker

OCTOBER 30, 2018

Welcome to Sales Hacker’s first-ever Influential Women in Sales list! In this exclusive list, we wanted to honor not just female leaders that promote their own sales platform (no shame in that!) They say “You can’t be what you can’t see,” and the sales floor is no exception.

Sales Recruiting 111

Sales Recruiting VP of Engineering Scale Sales Hiring 111

ChurnZero

JULY 9, 2020

Sure, you won customers over to get the initial purchase, but what about your post-sale courting? Upskill to Up Your Retention Game . Both customer functions are responsible for driving retention, growth, and advocacy in related but distinct capacities. Being a good partner and delivering outcomes is expected.

Retention 64

Retention Strategy Scale Sales Recruiting 64

InsightSquared

AUGUST 14, 2019

For sales professionals, AI is not only impacting your personal life, but it will soon influence your professional work too if it hasn’t already done so. Many of today’s forward-thinking companies have already begun using AI in their sales strategies. Strengthens Communication With Sales Leads.

AI 91

AI Artificial Intelligence Sales Recruiting Forecasting 91

SaaStr

JUNE 4, 2019

If you take the time to listen, understand and act on what your customers are thinking and feeling, you’ll create an army of advocates and drive topline revenue growth for good measure. I actually worked in sales for five and a half years and that’s probably why I have tended to gravitate to B2B marketing. So, that was huge.

Sales Recruiting 164

Sales Recruiting Scale Underperforming Technical Team Pricing 164

SmartKarrot

JUNE 28, 2023

In fact, a survey by Bain & Company shows that a 5% rise in customer retention results in over 25% surge in profits. The key account manager is then supposed to act as the first contact point between these clients and the business, dedicate resources, and hold meetings with them. This now becomes a challenge.

Sales Recruiting 10

Sales Recruiting Management Scale Underperforming Technical Team 10

SaaStr

APRIL 17, 2019

Prior to Harness, Stephen was VP of Marketing at Glassdoor, managing a team of 52 in product marketing, helping grow B2B revenue from $19m to $90m in just 2 years, leading to their $1.2Bn acquisition. Steve has previously said, “Sales and marketing must be one team.” billion acquisition. What works?

DevOps as a Service 100

DevOps as a Service Sales Recruiting Scale Sales Hiring 100

Intercom, Inc.

JULY 28, 2022

Those line charts showing fast-rising user acquisition or explosive ARR have been synonymous with the industry over the past decade. And for Intercom’s VP of Sales EMEA, Sanj Bhayro , scaling is just what you need to invest in to ensure growth becomes as constant and linear as it can be.

Scale 210

Scale Scaling Sales Hiring Sales Recruiting 210

Valuize Consulting

NOVEMBER 3, 2021

The Employee Experience (EX) is the journey an employee takes with your organization and is the sum of all employee-employer interactions throughout that employee lifecycle, from pre-recruitment to post-exit. Investing in Employee Experience results in higher employee retention and increased performance.

Underperforming Technical Team 52

Underperforming Technical Team Sales Recruiting Data Sales Hiring 52

SaaStr

NOVEMBER 2, 2019

How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise? Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings. Billion acquisition is just one milestone in the early innings of the company’s story. Does it have to be in person?

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

OpenView Labs

NOVEMBER 30, 2021

The ‘haves’, defined by growing quickly out of the gate and then maintaining 50% or faster revenue growth at significant scale, have seen their valuations skyrocket over the years. The game has changed when it comes to recruiting. It’s tempting to prioritize new customer acquisition as your top growth priority. .

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

Point Nine Land

APRIL 9, 2021

Addressable revenue opportunity of $1bn+: As is the case for any startup, VCs optimise for investing in markets where there is a huge potential upside. Potential for additional revenue streams: In certain cases, B2B markets may not be big enough if we look at pure commission revenue. Economics and Acquisition ??

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

Sales Hiring 223

Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

Intercom, Inc.

NOVEMBER 11, 2021

Users are recruiting your product to reach a specific outcome in their lives — whether that’s catching a flight to reunite with their families or using a productivity app to meet a deadline and impress their boss. We think that leaves a lot of opportunity on the table, and frankly speaking, a lot of revenue on the table.

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

OpenView Labs

DECEMBER 17, 2019

OpenView’s experts weighed in with their predictions across product, sales, marketing, pricing, corporate development and talent. Product Managers Will Own a KPI. How many of your highest paid team members are in sales? The fact is that a great (albeit expensive) sales rep is worth every penny and has an obvious ROI.

Trends 67

Trends Sales Recruiting Technical Review SaaS 67

User Pilot

JUNE 28, 2023

Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward. Stripo offers a pre-sign up interactive demo that brings prospects to their ‘Aha’ moment before they even create an account.

Onboarding 82

Onboarding SaaS Payments Payment Services Payment Solutions 82

Natalia Luneva

NOVEMBER 24, 2021

We have seen that there is not a lot information on the stage of going from $1million – $25million ARR (annual recurring revenue). We tried to come up with a framework where we set marketing, sales and finance which we call heavy burdens of the company. The structure of the book. Levers of scaling a SaaS company.

Scale 52

Scale Scaling Sales Recruiting SaaS 52

User Pilot

FEBRUARY 9, 2023

Do we want to identify new ways to generate revenue? If it’s adding value to the product, you could measure it with customer satisfaction metrics like CSAT or NPS , or the retention rate. Let’s imagine your SaaS business is trying to increase revenue while cutting customer acquisition costs.

Management 90

Management Sales Recruiting User Experience Customer Lifetime Value 90

SaaStr

NOVEMBER 12, 2021

So you wanna build a channel sales program: Don’t Copy HubSpot! All these companies are great companies with great channel sales programs. . Any channel sales program goes through an evolution. There are many reasons to start a channel sales program. Everything is harder with a channel sales program.

Sales Recruiting 231

Sales Recruiting Sales Technical Support Onboarding 231

The Angel VC

AUGUST 10, 2011

To put it as simple as possible, the health of a SaaS business is mainly determined by two factors: Customer lifetime value (CLTV) and customer acquisition costs (CAC). One could almost say that CAC and CLTV are for a SaaS company what wholesale price and sales price are for a retailer. Engagement and retention of your early users.

Sales Recruiting 155

Sales Recruiting Startup Customer Lifetime Value SaaS 155

ProfitWell

JANUARY 6, 2020

Carl Gold over at Multi Channel Merchant knows we’re living and breathing the recurring revenue revolution—and that the subscription space is only going to expand. The “active user” will be a company’s crown jewel , with customer acquisition at top of mind in 2020. Recruit your teammates into the subscription know at recurnow.com.

Payments 40

Payments Merchant Services SaaS Payments Payment Methods 40

ProfitWell

APRIL 15, 2019

Bullhorn Stacked with Recruiting Automation. Automated messaging system TextUs partners with Bullhorn and Herefish to make the recruiting process less laborious, while still providing a personal 1:1 experience. Nike created one of their most successful sales campaigns with the robot chat, so who’s to say you can’t too?

Sales Recruiting 45

Sales Recruiting Marketplace as a Service Technical Review Subscription 45

SmartKarrot

APRIL 13, 2020

This is increasing the spending as more and more features are being offered, through acquisitions or expansion. The company recorded a $100 million revenue within just 9 years of its inception in 1999. A leading provider of powerful and affordable IT infrastructure management software, it has over 275,000 customers in 190 countries.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

OpenView Labs

OCTOBER 17, 2019

We continue that practice today, and extend it to include roles that aren’t typically exposed to customers—operations people, accountants, recruiters, etc. For instance, recruiters with first-hand customer experience are able to give job candidates real examples of what it’s like to work at Zapier. Try New Things.

Sales Recruiting 45

Sales Recruiting Sales Hiring Scale Technical Advisors 45

SaaStr

APRIL 30, 2022

Average Revenue per Customer. Customer Acquisition Cost (CAC). & And basically SaaS revenue models is just magical for investors and for businesses. And you can basically predict revenue ahead of time and therefore raise money early on to grow even faster. Or annual recurring revenue for some types of companies.

SaaS Payments 229

SaaS Payments Metrics Payment Methods Scale 229

Sales Hacker

MAY 28, 2019

SaaStock is a gathering of SaaS Sales Leaders, Founders, VCs, and anybody passionate about building a SaaS business. And make sure you’re following Sales Hacker on Instagram , Twitter , and LinkedIn. Scaling Sales: How to Industrialize a Tribe (June 5th, 1:50 PM). How Can I Get Live Updates?

Sales Recruiting 12

Sales Recruiting Sales Hiring Scale Sales 12

User Pilot

JULY 22, 2023

In this guide, we’re going to show you how a land and expand strategy can help you grow your revenue generation from existing clients by deploying a foot-in-the-door approach with your sales team! Use growth loops, content marketing, and referral programs to drive user acquisition. upselling vs cross-selling).

Strategy 79

Strategy Sales Recruiting Customer Success Acquisition 79

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. This creates an intensely competitive landscape with a higher churn rate, but greater customer acquisition opportunities.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

Sales Hacker

OCTOBER 7, 2021

Women in sales often have a polarizing experience. In the Sales Hacker video series Aha Moments , I asked 10 women: “What is one ‘aha moment’ you’ve had in your sales career?”. The conversations that followed were so authentic and encouraging that we decided to expand this conversation to other badass women in the sales world.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SmartKarrot

JUNE 22, 2021

Drive recurring revenue – by expediting post-sales placement, increasing renewal rates, and reducing customer churn. Identify potential issues with each client and work cross-functionally with Business Development and Recruiting Teams to take timely and effective action to resolve them.

Customer Success 10

Customer Success Sales Recruiting Scale Sales Hiring 10

Intercom, Inc.

APRIL 25, 2019

In general, growth is a good problem to have – it means you’ve found some measure of product market fit and you’re generating real revenue from active users. Whether it’s revenue or personnel, rapid expansion brings a host of obstacles that could counterintuitively sink your business if you don’t have a strategy for handling it gracefully.

Scale 136

Scale Sales Hiring Sales Recruiting Scaling 136

SaaStock

MARCH 20, 2019

Thanks to them, merchants can make more successful sales and win happy customers. Toast ’s all-in-one point-of-sale (POS) and restaurant management platform helps power and grow restaurants. Leading commerce platform Shopify helps merchants set up and manage their business and stores across various sales channels.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

Intercom, Inc.

JUNE 3, 2021

It may take a bit of a leap of faith to invest in a differentiation strategy that won’t immediately translate into ROI, especially in a pandemic, but you can’t sacrifice innovation and sustainability for short-term revenue. The only challenge there is your recruiting capacity, right? So you can hire more and hire faster.

Strategy 228

Strategy Software Review Development Team Review Sales Recruiting 228

SaaStr

FEBRUARY 26, 2019

Join Qualtrics Co-Founder and CEO alongside SaaStr Founder and CEO Jason Lemkin as Ryan reflects on the survey software maker’s acquisition by SAP this year. Ryan Smith: The backstory here is we turned down an acquisition offer for $500 million in 2012. So it took him 10 years to get to 30 million in revenue.

Acquisition 127

Acquisition Sales Recruiting Scale Sales Hiring 127

SaaStr

JULY 1, 2020

An open discussion with Sam Blond, CSO at Brex, and Kristen Habacht, VPS at Atlassian, about adjusting their sales process during Covid-19. Kristen Habacht runs EDR sales at Atlassian, which I got a check today, $40 billion-$50 billion company. She manages a huge global team. Four, people in the sale? Jason Lemkin: None.

Merchant Services 173

Merchant Services Scale Sales Recruiting Sales 173

SaaStr

MARCH 1, 2019

What were the findings on what good looks like when it comes to logo retention? What one question must all founders be asking in the sales process? * Where should the responsibility for upsell lie, customer success or sales? Should sales commission be paid on renewals? And we need to keep them, retention.

Scale 114

Scale SMB Sales Recruiting Sales Hiring 114

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. And from SaaS sales models to SaaS pricing.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

SaaStr

SEPTEMBER 13, 2020

If you look at the IAS vendors, they passed $130 billion revenue milestone this year. What that does is not only did it accelerate the top line revenue for Shopify, but it dramatically opened up their total addressable market on a revenue basis. . This is really founder-led sales. It is staggering.

Sales Hiring 153

Sales Hiring Scale Payments Cloud 153