FastSpring

DECEMBER 7, 2023

“This is everyday for me, so I love talking about it,” says Carl Hargreaves about mergers and acquisitions. As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains.

Software Review 136

Software Review Technical Review Development Team Review Branding 136

Blulogix

JANUARY 5, 2024

Key Definitions in Subscription Billing: Demystifying the Jargon By BluLogix Team Welcome to the fourth installment of our comprehensive guide on selecting the right subscription billing platform. It’s the engine that drives revenue predictability and customer relationships.

Subscription 52

Subscription Payment Features Payment Services Payments 52

FastSpring

AUGUST 11, 2020

Subscription services are what customers want. 15% of people who shop online now pay for at least one subscription and nearly 90% of businesses are looking for ways to adapt their online payment platforms so they can handle recurring subscription payments. How to move to a subscription revenue model.

Payment Features 85

Payment Features Payments Payment Methods Subscription 85

User Pilot

OCTOBER 5, 2023

TL;DR The CAC payback period measures the time it takes for a company to recover the money invested in new customer acquisition. This metric helps SaaS companies choose the most effective customer acquisition channels , diagnose inefficiencies in customer retention strategies , and inform pricing decisions.

SaaS Payments 94

SaaS Payments Customer Lifetime Value Payment Solutions Acquisition 94

ProfitWell

MARCH 25, 2020

Acquisition is the weakest growth lever. We studied the levers—acquisition, retention, and monetization—of 512 SaaS companies. We found that monetization and retention have much higher revenue impacts than acquisition when considering the same level of impact across each growth lever. How do we know this?

Acquisition 52

Acquisition Retention Payments SaaS Payments 52

User Pilot

MARCH 23, 2023

TL;DR Customer churn refers to the rate at which a business loses customers within a specific period. The key difference is that customer churn measures the number of customers a business lost, whereas revenue churn measures the revenue lost due to customer churn. What is customer churn?

SaaS Payments 91

SaaS Payments Churn Underperforming Technical Team Payment Methods 91

How To Buy Saas

MARCH 14, 2024

So in this blog, I will guide you through some of the top WhatsApp API providers in 2024, why you should you them, and how to find the best fit for your business. In today’s world, business owners face a lot of challenges to survive in the industry. You can read more about WhatsApp Business API here.

Payments 52

Payments Payment Solutions Payment Methods Business 52

Tom Tunguz

SEPTEMBER 18, 2016

How fast could a SaaS business grow on paid acquisition? If the business decided today to sprint and acquire as many customers as possible? on the balance dedicated to customer acquisition. Assume zero net churn and no impact of the crush of new customers on sales or support. Up Front 4.0

Acquisition 111

Acquisition Startup Sales Hiring Payments 111

User Pilot

MARCH 24, 2024

Customer support user flow. Here’s a user flow example depicting the user journey from login to successful credit card payment. For a B2C company like Spotify, they’ll need a music app user flow, an e-commerce payment flow, and so on. For new users, the flow details the registration process. Referral user flow.

Payment Solutions 95

Payment Solutions Payments Software Review SaaS Payments 95

Subscription Flow

JANUARY 26, 2024

When evaluating the growth and valuation of SaaS businesses, Monthly Recurring Revenue (MRR) is arguably the most commonly used SaaS metric out of all of them. Read more: Metrics that Matter: A Deep Dive into MRR, ARR, Churn, and ARPU for Subscription Business Models What is SaaS MRR growth?

SaaS Payments 52

SaaS Payments Payments SaaS Payment Features 52

FastSpring

JUNE 22, 2022

Provide confirmation on the following information on your checkout page: The customer’s information Shipping details Billing details Order number for tracking Price and payment information. By providing that information in an easy, clear-to-read format, customers can verify the information they need to continue with their purchase.

Payment Methods 146

Payment Methods SaaS Payments Payment Solutions Payment Services 146

User Pilot

FEBRUARY 25, 2024

TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Increase revenue growth. Map out each stage in the customer journey. Funnel analysis allows you to: Measure company performance.

SaaS Payments 92

SaaS Payments Payment Services Payment Methods Payment Solutions 92

The Marketing & Growth Hacking Publication

FEBRUARY 3, 2019

billion in online revenue compared to just $57 million in 2011. For this you will need to pick the right platform. It’s roughly 7 times more expensive to acquire a new customer than to retain an existing one. This Top-10 list of subscription eCommerce platforms are arguably providing the best value-for-money right now.

Payment Methods 40

Payment Methods Payments Payment Features Subscription 40

Baremetrics

OCTOBER 10, 2021

It is not enough to just get as many eyes on your site as possible (although that is nice)—you need to get those visitors with needs that your platform meets. To do this right, you’ll need to really define your ideal customer profile (ICP). Engage: Next, you want to show that you both understand their business and offer value to them.

Payments 98

Payments Payment Methods Payment Solutions Marketing 98

FastSpring

APRIL 30, 2024

Are you looking for a merchant of record that will help you grow your subscription software business? FastSpring provides an all-in-one payment platform for SaaS, software, video game, and other digital goods businesses, including software management, VAT and sales tax management, global payments, and consumer support.

Subscription 78

Subscription Payment Features Payments Payment Solutions 78

User Pilot

JULY 27, 2023

Revenue growth rate : This measures the rate at which the company’s revenue is growing over a specific period. A higher revenue growth rate generally indicates positive business performance. A lower MTTR indicates a more efficient incident response and resolution process.

Sales Hiring 93

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 93

User Pilot

MARCH 25, 2024

Understanding and limiting customer churn improves customer loyalty and the customer’s lifetime value. Because it improves your business’ profitability, understanding and reducing churn also gives you a better customer acquisition cost to customer lifetime value (CAC: CLV) ratio.

Underperforming Technical Team 82

Underperforming Technical Team SaaS Payments Payment Solutions Payment Methods 82

User Pilot

APRIL 29, 2024

TL;DR The SaaS renewal process involves a series of actions on/before the renewal date that lead to a customer’s renewal. A good SaaS renewal strategy helps drive customer retention , increases the customer lifetime value , and improves your monthly recurring revenue. Increase monthly recurring revenue.

SaaS Payments 77

SaaS Payments Business SaaS Payment Solutions 77

Andreessen Horowitz

AUGUST 30, 2023

Popularized by Michael Milken at Drexel Burnham Lambert, the invention wasn’t all that complicated: issue bonds with very high interest rates and correspondingly high risk, and use that capital to finance the wholesale acquisition of mismanaged, inefficient, and sclerotic companies. billion, against almost $2.8

VP of Engineering 93

VP of Engineering AI Payment Methods Generative AI 93

FastSpring

MARCH 15, 2021

While implementing a subscription model means ongoing revenue, it also brings up many challenges for managing those subscriptions. You have to create a subscription-friendly product, infrastructure, marketing plan, and customer retention plan. Why Shift to a Subscription Revenue Model. Reliable and Consistent Revenue Stream.

Payment Features 124

Payment Features Payment Services Subscription Payment Solutions 124

User Pilot

JUNE 28, 2023

Platformly uses a progress bar and empty state CTAs to simplify the onboarding process for their complex product. Split-test your upsell pop-ups to maximize expansion revenue. However, the company was facing a major issue: new members weren’t uploading their CVs to the platform. Get a demo now! Source: Osano.

Onboarding 75

Onboarding SaaS Payments Payment Services Payment Solutions 75

FastSpring

FEBRUARY 20, 2019

Maybe you’re unsure if your software company should outsource your ecommerce operations to a full-service platform, such as FastSpring, or just stick with a basic payment service? To help you make an informed decision, we’re providing a detailed comparison of full-service platforms vs. basic payment services.

Payment Methods 61

Payment Methods Outsourcing Services Payment Services Payment Solutions 61

User Pilot

AUGUST 15, 2023

Go-to-market and pricing strategies that detail your marketing plan and preferred sales process. KPIs like customer acquisition cost , trial-to-paid conversion rate , customer engagement score , etc. Finally, you must analyze customers’ in-app activities after launch to drive retention. for measuring success.

ChatGPT 81

ChatGPT SaaS Payments Marketing Social Media 81

yoursales

JANUARY 28, 2022

With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. Scroll to the right in the table below and filter for integrations to find what works for you. Drive Revenue. Terminus - Account-Based Marketing Platform for Quality Growth. Account Based Selling. Grow Your Pipeline.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

ProfitWell

SEPTEMBER 10, 2020

SaaS revenue is expected to reach $143.7 Running your own server to handle your customer's valuable data requires a huge investment to match the same level of security and reliability that comes baked into services like Amazon AWS and Microsoft Azure cloud. As such, many SaaS businesses are opting for the latter.

SaaS Payments 66

SaaS Payments Trends Merchant Services Payments 66

Baremetrics

JANUARY 24, 2021

Transitioning to SaaS On January 1st 2020, we transitioned the company out of a strategic partnership (we were operating the platform under a non SaaS business model!). We were looking to relaunch the user-driven, SaaS side of our businesses. Due to this style, the customers that we converted were very loyal.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

Baremetrics

NOVEMBER 9, 2021

Churn Rate Churn rate basically defines the long-term trajectory of a business. Low churn allows recurring revenue to grow, improves growth rate, and reduces the risk of long-term value loss. The amount of annual revenue your business generates will determine which formula to use. Table of Contents. Why Would You Sell?

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

OpenView Labs

JANUARY 29, 2020

Product led businesses need to get their products in the hands of would-be users as efficiently as possible–hopefully at near zero CAC. Not satisfied with reaching $1 billion in annual revenue, Atlassian furthered its commitment to product led growth by jumping on the freemium bandwagon. 10 Questions To Answer. Freemium benchmarks.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

ProfitWell

MARCH 12, 2020

Fortunately, for any pain point you can think of, someone has carefully crafted a best-in-class subscription business tool to solve the problem. Payment processing. Customer support. The tool helps you add chatbots to every page, so you can make sales, help customers, and answer questions. Bookkeeping.

SaaS Payments 59

SaaS Payments Subscription Payment Features Payments 59

User Pilot

AUGUST 10, 2023

How to use relational and transactional NPS data to drive business growth: Segment detractors and reach out to them to offer personalized help. A product adoption platform like Userpilot will enable you to create and trigger surveys contextually across the customer journey and tag responses to identify patterns.

SaaS Payments 79

SaaS Payments Payment Solutions Software Review Interviewing 79

ProfitWell

OCTOBER 30, 2019

To help you build a proactive churn management system that boosts revenue and keeps your customer base happy, let’s take a closer look at what proactive churn management looks like for SaaS companies and how to get started. We’re all addicted to acquisition-based growth. That’s what customer support platform Groove did.

Churn 72

Churn Management SaaS Payments Strategy 72

SaaStr

NOVEMBER 2, 2019

How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise? How does your customer success and customer support functions change with the move to enterprise? Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings.

Scale 128

Scale SaaS Payments Sales Recruiting Payment Services 128

The Angel VC

MARCH 23, 2016

As I wrote in the original post: It's a simple plan for an early-stage SaaS startup with a low-touch sales model – a company which markets a SaaS solution via its website, offers a 30 day free trial, gets most of its trial users organically and through online marketing and converts them into paying customer with very little human interaction.

SaaS Payments 217

SaaS Payments Headcount SaaS Payment Methods 217

Baremetrics

MAY 13, 2021

With the transactional model, it’s easy to fall into the trap of focusing too much on customer acquisition and not enough on retention. Businesses who let these efforts fall out of balance experience higher churn rates, which can dramatically impact long-term success.

SaaS Payments 66

SaaS Payments Payment Services Strategy Payment Methods 66

ProfitWell

MARCH 2, 2020

When a customer encounters an issue with a product or service, they’ll reach out to a customer service/support team to resolve them. It’s also an avenue for expressing their positive or negative feedback about the product and customer experience. Customer support vs. customer success via HubSpot.

Customer Success 72

Customer Success SaaS Payments Strategy Payment Services 72

OPEXEngine

FEBRUARY 22, 2022

In this article, one in a series of three covering each of these SaaS customer categories, we will focus exclusively on Small/Mid-Market SaaS companies. Small and Mid-Market (SMM) SaaS Companies serve customers with annual revenues of $1 million to $1 billion and with a typical employee base of 100 to 1,000.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Incredo

NOVEMBER 1, 2019

8 Smart tactics for your SaaS customer acquisition strategy. When you’re looking to generate significant revenue as a newbie in the SaaS market, your product prices shouldn’t go above $5000. In order for this model to work, both your product and your customer acquisition strategy need to be absolutely frictionless.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157