OPEXEngine

JUNE 11, 2020

You hear the terms SaaS, subscription, term licenses and perpetual license software tossed around frequently. At OPEXEngine, we pull apart the different nuances of each business model to make sure we are benchmarking companies correctly. In addition, it affects cash flow.

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SaaS Payments Payment Solutions Subscription Payment Features 52

Tom Tunguz

SEPTEMBER 21, 2014

This post is part of a continuing series evaluating the S-1s of publicly traded SaaS companies in order to better understand the core business and build a library of benchmarks that might be useful to founders. All of the businesses we’ve looked at in the past have been purely SaaS businesses.

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Benchmarks SaaS Payments Metrics Scale 100

Baremetrics

SEPTEMBER 15, 2021

In SaaS, you need to calculate the growth rate for a handful of different metrics. One easy way to do this is to use Baremetrics to calculate the growth rates for your SaaS metrics. What are the most important growth rates in SaaS? What are the most important growth rates in SaaS? What is a Growth Rate?

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SaaS Payments Payment Features SaaS Payments 81

OPEXEngine

FEBRUARY 22, 2022

There are many ways to classify SaaS companies, but differentiating companies based upon who their customers are presents the best approach for measuring performance and driving success for SaaS businesses. SMM SaaS Company Overview & Market Dynamics. SMM SaaS Company Overview & Market Dynamics. Enterprise.

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CustomerSuccessBox

MARCH 25, 2021

Let’s see the process of acquiring new customers. They’ve moved down your marketing and sales funnel and have finally invested in your software. . Acquiring your customers is just a first step in the fruitful partnership process and retaining them is the next big thing. Financial Mathematics of a SaaS business model.

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Retention SaaS Payments B2B Business 52

OPEXEngine

JUNE 9, 2020

In this third installment of our blog series ‘React, Adjust, Recover – Strategies for Professional Service Organizations During the COVID-19 Outbreak’, we focus on strategies to help businesses recover faster as restrictions begin to lift. So, what are some of those strategies for professional service organizations?

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SaaS Payments Payment Services Technical Review Payment Methods 59

OPEXEngine

JANUARY 14, 2020

The typical SaaS company grows faster, loses more money, and has a higher valuations than product sale companies. Public SaaS Companies. -8%. High-growth SaaS companies are often unprofitable. However, many unprofitable SaaS companies are cash flow positive because of the upfront SaaS payments by B2B clients.

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SaaS Payments SaaS Scale Customer Lifetime Value 59

Baremetrics

MAY 7, 2019

After seriously considering an acquisition offer, Wistia decided to take on $17.3M More recently, the concept of “fund-strapping,” aka taking outside investment or external funding options with the intention of not having to raise any more funding again, has become another viable option for businesses. Buffer spent $3.3

Finance 111

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ChurnZero

JUNE 19, 2020

To answer that and more, we invited SaaS Capital’s Managing Director, Rob Belcher, and Software Equity Group’s Managing Director, Allen Cinzori, to join us for a webinar. What data you need to get the investment in your Customer Success team. Speakers: Rob Belcher , Managing Director, SaaS Capital. Q&A Recap.

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SaaS Payments Retention Metrics Payment Solutions 72

BrightBack

JUNE 30, 2020

Today Brightback is launching Experience Manager in beta, a way subscription managers can easily implement retention tactics we’ve rigorously tested with direct-to-consumer and SaaS businesses over the past 18 months. The past decade of abundant VC capital and vanity metrics couldn’t last forever. How we took an iterative approach to success.

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Payments Management Payment Methods SaaS Payments 52

ProfitWell

OCTOBER 16, 2019

It’s the question on every SaaS founder’s lips: Is my churn rate too high? So how do you know what a healthy churn rate is for your SaaS company? Zuora’s 2019 Subscription Economy Index reports average customer churn rates across a number of different industries, ranging from Business Services on the low end (16.2%

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Churn SaaS Payments Payments Payment Methods 55

User Pilot

APRIL 24, 2024

SaaS renewals can be a breath-holding moment. TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service.

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SaaS Payments Retention Payment Services Payment Solutions 83

Baremetrics

NOVEMBER 2, 2021

Shopify is a huge opportunity for developers looking to expand into the micro-SaaS space. To get the most out of the time and money invested into their apps, Shopify App Developers need to track the core metrics of their industry. Customer acquisition cost (CAC): What does it cost to onboard a new customer? Table of Contents.

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Payment Solutions Outsourced Development Underperforming Technical Team Metrics 98

OPEXEngine

NOVEMBER 9, 2021

The contracts are identical twelve-month contracts except for the payment terms. Contract B relaxes payment terms to monthly payment, 12 monthly installments for the next year. All of the sales and marketing dollars invested to obtain persuade the buyer to put digital ink to pdf have been recouped immediately.

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OPEXEngine

OCTOBER 23, 2020

Weaker demand, slower sales cycles, and customer insistence on pricing concessions and payment deferrals have conspired to cloud the outlook for many tech companies’ growth. With so much capital available, many companies took advantage and invested heavily in growth in an effort to rapidly acquire customers and scale their business.

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OPEXEngine

JULY 28, 2020

It often seems as if traditional strategy development processes have no place in the fast-moving, always changing technology industries. It’s not really surprising that so many tech company executives punt on the traditional corporate strategy process. What they don’t do is get bogged down in process or complexity. At a Glance.

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Payment Solutions Strategy Payment Services Scale 52

ProfitWell

MARCH 12, 2020

You can find the full data breakdown and benchmarks linked here if you're interested in digging a bit deeper. Not the most original name for the service, but we’re here for it nonetheless…). Companies with more than five plans are seeing 40-50% higher ARPU on a relative basis than those companies with less than five plans. Not exactly.

SaaS Payments 52

SaaS Payments Payment Services Payments Venture Capital 52

SaaStr

JUNE 14, 2019

In his most recent role, Dave was the CEO @ Host Analytics where he quintupled ARR, halved customer acquisition costs and increased net retention rates before selling the company to a private equity sponsor. Before that Dave was SVP/GM of Service Cloud @ Salesforce where he led the $500m line of business for customer service applications.

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Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 142

User Pilot

NOVEMBER 28, 2023

So, let’s start with the basics: TL;DR A Go-To-Market (GTM) strategy is an action plan that outlines the time, the place, the positioning, the audience, and the goal of a new product or service. There are 12 essential GTM metrics that every SaaS should know about: New user growth rate. Customer acquisition cost.

SaaS Payments 88

SaaS Payments Metrics Customer Lifetime Value Marketing 88

How To Buy Saas

DECEMBER 1, 2020

SaaS is a global software solution created by different businesses in order to improve human activities in a matter of clicks. SAAS is also abbreviated as software as a service. In this saas marketing strategy guide, we are going to tell you everything about saas marketing. What is SAAS marketing?

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Baremetrics

NOVEMBER 10, 2019

Since the original version of this post from early 2017, we’ve worked with many more SaaS companies and a common theme has been moving companies from a starter template to a more robust financial model. This model allowed me to work with dozens of SaaS startups using spreadsheets, while we built our financial modeling software Flightpath.

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Deferred Revenue SaaS Payments Sales Hiring Payment Services 111

FastSpring

APRIL 1, 2021

I want to sign up and try that service! ”. Luckily, you can take a lot of actions to influence that process and showcase your value. It is a concrete way to optimize customer acquisition. Most software companies rely heavily on free trials for customer acquisition. Or maybe the onboarding process is too complicated.

Payment Solutions 98

Payment Solutions SaaS Payments Payment Methods Strategy 98

Baremetrics

MARCH 23, 2020

I spent over a week speaking with different SaaS founders and marketers about how they successfully reduced churn for their business. churn by doing something every SaaS business should be doing, but most don’t. But when you start getting into double digits, it’s usually a sign that something in your process isn’t working.

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ProfitWell

MARCH 11, 2020

For years, aggressive customer acquisition strategies have dominated the marketing space. Why spend all of your time and energy creating costly customer acquisition-focused marketing campaigns if you aren't going to spend time keeping them around? Customer acquisition is a fantastic way to grow your business in the short-term, fast.

Retention 52

Retention Metrics SaaS Payments Underperforming Technical Team 52

ProfitWell

APRIL 30, 2020

Now more than ever, given the COVID-19 pandemic, acquisition becomes harder and harder with each day. In this article I’ll explain why customer loyalty is more important than acquisition, some metrics you need to be tracking, and how to build customer loyalty in just a few steps. Customer loyalty: more important than acquisition?

SaaS Payments 52

SaaS Payments Payments Payment Methods Payment Services 52

ProfitWell

FEBRUARY 26, 2020

Customer retention can hold more weight than acquisition. Retention shows that you are providing a valuable service that keeps your customers coming back. Retention is key for any SaaS company and it represents happy and satisfied customers, but most importantly it represents MRR. The Importance of Customer Retention.

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Payment Solutions Retention Payments Software Review 52

Baremetrics

DECEMBER 18, 2019

Sean Ellis, who ran growth in the early days of Dropbox, LogMeIn, and Eventbrite benchmarked nearly a hundred startups with his customer development survey. strong acquisition and retention) almost always exceeded that threshold. Calling all low-touch SaaS experts, @databoxhq churn rate in first 2 months w/ and w/out a 14 day trial.

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Retention Strategy Payment Solutions Technical Advisors 136

OpenView Labs

FEBRUARY 13, 2020

Sean Ellis, who ran growth in the early days of Dropbox, LogMeIn and Eventbrite benchmarked nearly a hundred startups with his customer development survey. strong acquisition and retention) almost always exceeded that threshold. Calling all low-touch SaaS experts, @databoxhq churn rate in first 2 months w/ and w/out a 14 day trial.

Retention 52

Retention SaaS Payments Strategy Payment Solutions 52

User Pilot

JANUARY 15, 2021

You need to make sure they are SMART, quantitative and benchmarked. The Best Product Analytics Tools for SaaS. Product analytics is the process by which you collect, inspect and analyze data about users’ interactions with your product. Better to ask: how do I set the right KPIs for my SaaS? How to do Product Analytics.

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All that Saas

MAY 1, 2021

To save your time and make your decision process easy we have reviewed some of the best platforms. Manages budget per client and also keeps track of the payment sent to the hired influencer. The best feature of this app has to be its ‘Return on Investment Analytics. What are the Best Influencer Marketing Platforms in 2021?

Payments 52

Payments Payment Solutions Payment Methods Payment Services 52

SaaStr

OCTOBER 24, 2019

Because there is not benchmarks. I’m an entrepreneur-turned-investor, co-founder of an early generation one, SaaS company called Message Labs that we founded in 2000. Jos White : We were fortunate enough to lead a Series A investment into Tradeshift back in 2010, I think. Jos White : Welcome everybody.

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Payments Payment Features SaaS Payments Underperforming Technical Team 103

Sales Enablement, SaaS and Growth

JULY 24, 2018

I’ve been working within the software as a service (SaaS) industry for more than five years now. During this period I’ve learnt more than I ever thought possible about the SaaS business and my personal growth has accelerated with each passing year. Rules to Run Your SaaS Business By Let’s get down to it.

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SaaS Payments Sales Hiring Payment Services Business 131

Sales Enablement, SaaS and Growth

OCTOBER 29, 2018

Retention truly is the foundation of growth for software as a service (SaaS) companies, but oftentimes, it is overlooked and undervalued. High SaaS churn is a corollary of poor retention - but it can creep up unannounced, and rather than deal a single fatal blow, it causes death by a thousand small cuts.

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