OPEXEngine

JUNE 11, 2020

You hear the terms SaaS, subscription, term licenses and perpetual license software tossed around frequently. At OPEXEngine, we pull apart the different nuances of each business model to make sure we are benchmarking companies correctly. The vendor does not incur the cost of hosting or integrations with other applications.

SaaS Payments 52

SaaS Payments Payment Solutions Subscription Payment Features 52

Tom Tunguz

SEPTEMBER 21, 2014

This post is part of a continuing series evaluating the S-1s of publicly traded SaaS companies in order to better understand the core business and build a library of benchmarks that might be useful to founders. Today, we’ll examine Tableau, the market leader for data visualization software.

Benchmarks 100

Benchmarks SaaS Payments Metrics Scale 100

SaaSX

FEBRUARY 28, 2021

For many startup software companies (and their founders), an early capital-efficient approach to growth can make a huge difference in the long run. For example, a 1:1 capital efficiency ratio means you’re earning one dollar for every dollar you invest into company growth. Capital efficiency is the ratio between spend and growth.

Payment Solutions 52

Payment Solutions Software Review Software Payments 52

OPEXEngine

MAY 18, 2021

When calculating this metric, it is important to only use contracted recurring revenue and not one-time payments from services or any other one-time payment. . The T2D3 model assumes significant investment upfront, requiring at least 20-30x valuations for these unicorns just to pay the investors back.

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SaaS Payments Metrics Payments Payment Services 98

OPEXEngine

JULY 28, 2020

Although the San Jose-based company has always been a leader in developing world-class creative software like Photoshop and Illustrator, its go-to-market model (licensing boxed software) eventually slowed it down. By 2013, there were 1 million Android apps on the platform, and the number has doubled to more than 2 million since then.

Payment Solutions 52

Payment Solutions Strategy Payment Services Scale 52

OPEXEngine

FEBRUARY 22, 2022

Customers of these SaaS companies also referred to as “Small and Medium Businesses” or SMBs, need the same software solutions as Enterprise companies but have resource constraints that prevent them from using the top SaaS vendors. Being “stuck in the middle” drives SMM SaaS companies to invest in one of two strategies.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Chart Mogul

JUNE 9, 2023

After analyzing data from over 2,100 SaaS startups to publish the SaaS Benchmarks Report 2023 Sid is full of insights on the topic at hand. Logo acquisition is harder: upselling and retention are crucial. Christoph elaborates on how a long-term, strong economic market with low interest rates led to an influx of capital in the system.

Trends 52

Trends SaaS Payments Payment Solutions 52

OPEXEngine

MARCH 10, 2020

Finally, as I’ll explain in a more detail below – having a higher gross margin gives you space to invest. That investment could be in marketing to acquiring new customers, but also in product development, improving your existing products or developing new ones to further strengthen your position in the market. Gross Margin Benchmark.

Payment Methods 59

Payment Methods Scale Benchmarks Payments 59

OPEXEngine

NOVEMBER 9, 2021

The contracts are identical twelve-month contracts except for the payment terms. Contract B relaxes payment terms to monthly payment, 12 monthly installments for the next year. All of the sales and marketing dollars invested to obtain persuade the buyer to put digital ink to pdf have been recouped immediately.

Sales Hiring 52

Sales Hiring Scale Payments SaaS Payments 52

CustomerSuccessBox

MARCH 25, 2021

They’ve moved down your marketing and sales funnel and have finally invested in your software. . Unlike the traditional business model, where once the opportunity is marked closed-won, it’s time to celebrate, but when it comes to SaaS, the acquisition is not the end game. What’s next? Will you let them be on their own?

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Retention SaaS Payments B2B Business 52

OPEXEngine

AUGUST 9, 2022

By benchmarking critical go-to-market KPIs, like the Magic Number – which measures how many new dollars of revenue growth are obtained getting from your sales and marketing investment compared to your competitors. Few accounting systems can easily report profitability that way. Raise the game in pricing.

Scale 59

Scale VP of Engineering Payment Services Underperforming Technical Team 59

ChurnZero

JUNE 19, 2020

To answer that and more, we invited SaaS Capital’s Managing Director, Rob Belcher, and Software Equity Group’s Managing Director, Allen Cinzori, to join us for a webinar. What data you need to get the investment in your Customer Success team. What data you need to get the investment in your Customer Success team. Q&A Recap.

SaaS Payments 72

SaaS Payments Retention Metrics Payment Solutions 72

OPEXEngine

JANUARY 14, 2020

Public Software Companies. +8%. Revenue Acquisition Costs (the Sales and Marketing costs to add new revenue) are paid in advance, but the revenue recognized under GAAP rules, is deferred over the duration of the SaaS revenue stream. For product sales companies, once the sales are made, the investment is repaid more quickly.

SaaS Payments 59

SaaS Payments SaaS Scale Customer Lifetime Value 59

Baremetrics

MAY 7, 2019

After seriously considering an acquisition offer, Wistia decided to take on $17.3M More recently, the concept of “fund-strapping,” aka taking outside investment or external funding options with the intention of not having to raise any more funding again, has become another viable option for businesses. Buffer spent $3.3

Finance 111

Finance Startup SaaS Payments Payment Methods 111

Baremetrics

AUGUST 17, 2020

Baremetrics Baremetrics is a SaaS analytics tool that pulls in data from your payment provider (like Stripe, Recurly and Chargebee to name a few). Mixpanel Mixpanel is a product analytics tool you can use to analyze how people engage with your software. What’s our customer acquisition cost (CAC), segmented by channel?

Payment Methods 124

Payment Methods Business SaaS Payment Solutions 124

User Pilot

APRIL 24, 2024

TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. User retention rate measures long-term user engagement, calculated by adjusting end-period users for new acquisitions, and then dividing by start-period users. It supports MRR growth and provides consistent access to your users.

SaaS Payments 83

SaaS Payments Retention Payment Services Payment Solutions 83

SaaStr

JUNE 14, 2019

In his most recent role, Dave was the CEO @ Host Analytics where he quintupled ARR, halved customer acquisition costs and increased net retention rates before selling the company to a private equity sponsor. Here’s what Elisa talks about: How to win Talentshare when the system is stacked against you. Who decides this?

Sales Hiring 141

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 141

ProfitWell

OCTOBER 16, 2019

If they're willing to make such a big monetary commitment, they're likely more invested in using your product to win and less likely to churn out after a short time period. So what benchmarks should subscription companies aim for? Your best benchmark should be your own metrics from last week, last month, or last year.

Churn 55

Churn SaaS Payments Payments Payment Methods 55

OPEXEngine

JUNE 9, 2020

Harvard Business Review recommends a model that has fewer ‘knee-jerk’ cost cutting tactics, blended with a few strategic investments. You can use up-front discounts to help your customers but beware of extended payment requests. Expand your reach and upgrade talent with selective hiring and acquisitions. Conclusion.

SaaS Payments 59

SaaS Payments Payment Services Technical Review Payment Methods 59

How To Buy Saas

DECEMBER 1, 2020

SaaS is a global software solution created by different businesses in order to improve human activities in a matter of clicks. SAAS is also abbreviated as software as a service. SaaS as we already understood is a software as a service. These saas can be either web or app-based or even both. What is SAAS marketing?

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

User Pilot

NOVEMBER 28, 2023

Customer acquisition cost. Customer acquisition cost Customer Acquisition Cost (CAC) is the total expense of bringing a new customer on board. How to measure To calculate customer acquisition cost (CAC), divide your total marketing and sales costs by the number of new customers acquired during a specific time period.

SaaS Payments 88

SaaS Payments Metrics Customer Lifetime Value Marketing 88

FastSpring

APRIL 1, 2021

Because the ultimate goal of using free trials for acquisition is to increase the number of paid users, your program’s success is based on looking at how often people upgrade from a free plan to a paid one. It is a concrete way to optimize customer acquisition. What does “Free Trial Conversion Rate” mean? Types of Free Trials.

Payment Solutions 98

Payment Solutions SaaS Payments Payment Methods Strategy 98

Baremetrics

MARCH 23, 2020

If you’re curious about how your churn stacks up with similar companies, our Open Benchmarks show you average churn rates based on average revenue per user. But Pat Walls, founder of Starter Story and Pigeon , has a solution to increase your chances. It’s an app store optimization tool. So, when should you start worrying?

Churn 145

Churn Payment Methods Payment Solutions SaaS Payments 145

ProfitWell

FEBRUARY 26, 2020

Customer retention can hold more weight than acquisition. What is retention software? Retention software is software that focuses on optimizing user retention and reducing churn. Higher retention also leads to lower customer acquisition costs, meaning you and your team are wasting less revenue and time.

Payment Solutions 52

Payment Solutions Retention Payments Software Review 52

All that Saas

MAY 1, 2021

Influencer marketing platforms are a great solution to engage with your audience in the right way. With a handful number of useful tools, the software helps you connect with the right influencers for your brand. The software not only helps promote your brand locally but also on an international level. dollars in 2018.

Payments 52

Payments Payment Solutions Payment Methods Payment Services 52

SaaStr

JUNE 13, 2019

We invest from the very earliest stages to the latest stages of software and consumer companies and we’re based in California. The first goal is to share with you benchmarks. Our second topic, benchmarks around retention. Redpoint is a venture firm that’s been around for about 20 years. Logo retention.

Scale 208

Scale SMB Sales Hiring Payment Services 208

Baremetrics

DECEMBER 18, 2019

Sean Ellis, who ran growth in the early days of Dropbox, LogMeIn, and Eventbrite benchmarked nearly a hundred startups with his customer development survey. strong acquisition and retention) almost always exceeded that threshold. We’re firm believers that every SaaS business needs a dunning solution. It’s a no-brainer.

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

Baremetrics

NOVEMBER 10, 2019

This model allowed me to work with dozens of SaaS startups using spreadsheets, while we built our financial modeling software Flightpath. Say, your customer acquisition efforts are starting to pay off, and you need to keep an eye on your Customer Acquisition Cost (CAC). Whereas an increase in liabilities or equity (e.g.

Deferred Revenue 111

Deferred Revenue SaaS Payments Sales Hiring Payment Services 111

ProfitWell

APRIL 30, 2020

Now more than ever, given the COVID-19 pandemic, acquisition becomes harder and harder with each day. In this article I’ll explain why customer loyalty is more important than acquisition, some metrics you need to be tracking, and how to build customer loyalty in just a few steps. Customer loyalty: more important than acquisition?

SaaS Payments 52

SaaS Payments Payments Payment Methods Payment Services 52

ProfitWell

MARCH 11, 2020

For years, aggressive customer acquisition strategies have dominated the marketing space. Why spend all of your time and energy creating costly customer acquisition-focused marketing campaigns if you aren't going to spend time keeping them around? Customer acquisition is a fantastic way to grow your business in the short-term, fast.

Retention 52

Retention Metrics SaaS Payments Underperforming Technical Team 52

User Pilot

JANUARY 15, 2021

It’s the tools and methods you use to understand user behavior within your app. You need to make sure they are SMART, quantitative and benchmarked. Even startups can make great use of in-app analytics to adjust and refine their products to ensure Product-Market Fit. Here are the need-to-know takeaways: What is Product Analytics?

SaaS Payments 65

SaaS Payments Payment Solutions Payments Underperforming Technical Team 65

OpenView Labs

FEBRUARY 13, 2020

Sean Ellis, who ran growth in the early days of Dropbox, LogMeIn and Eventbrite benchmarked nearly a hundred startups with his customer development survey. strong acquisition and retention) almost always exceeded that threshold. We’re firm believers that every SaaS business needs a dunning solution. User Churn and Revenue Churn.

Retention 52

Retention SaaS Payments Strategy Payment Solutions 52

SaaStr

OCTOBER 24, 2019

Because there is not benchmarks. Jos White : We were fortunate enough to lead a Series A investment into Tradeshift back in 2010, I think. Notion Capital was really the first fund to have the guts to invest in Tradeshift. But invoicing happens to be connected to something really, really important, which is payments.

Payments 102

Payments Payment Features SaaS Payments Underperforming Technical Team 102

Sales Enablement, SaaS and Growth

JULY 24, 2018

I’ve been working within the software as a service (SaaS) industry for more than five years now. Well, sometimes investing heavily in the pursuit of growth is the right move for a company, especially in a winner-takes-all market, but at other times, particularly in more mature markets, monetization and profit will likely be the right call.

SaaS Payments 131

SaaS Payments Sales Hiring Payment Services Business 131

Sales Enablement, SaaS and Growth

OCTOBER 29, 2018

Retention truly is the foundation of growth for software as a service (SaaS) companies, but oftentimes, it is overlooked and undervalued. Source: HubSpot Retention trumps acquisition While new client acquisition often captures the attention of business leaders, in my experience, many companies are taking the wrong approach.

Churn 152

Churn SaaS Payments SaaS Payments 152