SaaStr

OCTOBER 27, 2022

At SaaStr, our partners are an integral part of our events. We’ll see 2,500+ of the best SaaS founders, execs, and VCs June 6-7 at 2022 SaaStr Europa ! Launched in 2011, today, OnBoard serves as the board intelligence platform for more than 2,000 organizations and their 12,000 boards and committees in 32 countries worldwide.

Merchant Services 240

Merchant Services Payment Solutions Onboarding Payments 240

Stax

MARCH 17, 2025

Adding PayPal to your list of accepted payment methods opens up a range of benefits for you and your merchants alike. Benefits for merchants Increase conversions – The primary advantage of adding PayPal, Venmo, and Pay Later as payment options is that they enable merchants to boost conversions.

Merchant Services 88

Merchant Services PayPal Stax SaaS Payments 88

FastSpring

JUNE 9, 2025

This flexibility builds trust and shows that your business values customer needs. Retention Strategy Rather than losing customers permanently due to cancellations, the pause feature provides an alternative. in 2022 to 34.2% In the Notifications & Retention screen, click the Edit button in the top right corner to get started.

Merchant Services 78

Merchant Services Subscription Payment Features SaaS Payments 78

Intercom, Inc.

MARCH 10, 2022

No, you don’t need to be psychic – maintaining a joyful CX is made easier with platforms like FullStory. When integrated with Intercom, you can uncover what happens when a customer visits your site or app, and how to proactively improve their experience. Payments become much more flexible to manage with integrations such as Stripe.

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

Stax

MARCH 18, 2025

Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. Part of this can be attributed to the SaaS model’s unique aspect of relying primarily on future revenue. Take a traditional business, like a furniture store.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Payrix

OCTOBER 1, 2024

In the latest episode of PayFAQ: The Embedded Payments Podcast, host Ian Hillis sits down with Candice Raybourn, Head of Partner Activation at Payrix and Worldpay for Platforms, to discuss the crucial topic of PCI compliance. What is PCI DSS? Candice explains the basics of PCI DSS. The shift to PCI DSS 4.0

Payment Services 113

Payment Services Merchant Services Payments compliance 113

FastSpring

SEPTEMBER 9, 2021

If you sell software internationally, you know how difficult handling cross-border payments can be. From making sure you display the right currencies for each region to supporting your customers’ preferred payment methods, global commerce can come with its fair share of challenges. Table of Contents. What is SEPA Direct Debit?

Payment Methods 148

Payment Methods Merchant Services Payment Solutions Payment Services 148

SaaStr

MARCH 27, 2023

One, when you have really high gross margins, your cost base actually increases much slower than your revenue base. Most of the app sales and net retention comes from deploying software and tech-driven features that have 100% gross margin. Think about additional integrations or additional workflows. Diversity yields results.

SaaS Payments 246

SaaS Payments Technical Review Software Review Venture Capital 246

FastSpring

MAY 25, 2023

FastSpring previously presented on SaaS fees pricing and packaging to combat stagflation in 2022, but this article is based on an updated presentation delivered in March 2023 by David Vogelpohl. Optimizing your SaaS Pricing Strategy for new MRR vs. net revenue retention. Using your pricing model to fight stagflation.

SaaS Payments 148

SaaS Payments Pricing Payments Merchant Services 148

Valuize Consulting

NOVEMBER 25, 2024

In today’s competitive SaaS landscape, Customer Success has emerged as a vital strategic asset, driving revenue growth and long-term profitability. However, to fully unlock its potential, companies must go beyond qualitative insights and bring data into the decision-making process within Customer Success ranks and investments.

Payment Services 52

Payment Services SaaS Payments Customer Success Payments 52

SaaStr

APRIL 30, 2022

In the run up to SaaStr Europa 2022 in Barcelona on June 7-8 , we’re taking a look at some of the top all-time SaaStr Europa sessions. Average Revenue per Customer. Join us at SaaStr Europa 2022. The last kind of constituent here is investors and business owners. Or annual recurring revenue for some types of companies.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

User Pilot

DECEMBER 6, 2021

acquisition, activation , adoption , retention, revenue ( expansion ), and referral. HEART stands for Happiness, Engagement, Adoption, Retention, and Task Success. Your NSM needs to point to crucial aspects of your business, such as average revenue growth, profit, and customer realization of value.

Metrics 98

Metrics Management SaaS Payments 98

SaaStr

AUGUST 7, 2020

Retention is much better than most businesses and then the upsell opportunities are quite good, so it’s not surprising that while maybe not so popular a few years ago, you’ve seen quite a few successful exits in this space. Matt Garratt: If you just look at Vlocity and nCino, amazing businesses.

Payment Solutions 208

Payment Solutions Pricing Payments Payment Services 208

Subscription Flow

MAY 10, 2024

Subscription-based business models have increased in number as media streaming platforms like Netflix and delivery services like Amazon have risen in popularity. A subscription-based model for fundraising can therefore raise donor engagement, optimizing revenue streams for NPOs.

Payment Solutions 105

Payment Solutions Payment Methods Payments Payment Services 105

Point Nine Land

JUNE 18, 2023

In fact, it’s almost impossible to get a really good understanding of a service’s usage without looking at activity and retention numbers on a cohort-by-cohort basis. By conducting a cohort analysis, you can track customer behavior, retention, churn, and revenue over time. Should I look at churn or retention cohorts?

SaaS Payments 128

SaaS Payments Payment Services SaaS Payments 128

FastSpring

JANUARY 29, 2020

Want to learn more about the five ecommerce payment trends shaping 2020? Push for smarter payment processing. More businesses will transition to a subscription model. A push for smarter payment processing. Businesses around the globe will look to simplify their payment tech stack.

Payment Methods 84

Payment Methods Merchant Services Payment Services Payment Solutions 84

User Pilot

JANUARY 17, 2022

Product onboarding is the ongoing process of educating your users in getting the most out of your product. Following user onboarding best practices will have a huge impact on metrics like activation , retention , and feature usage. That is to say: the customer education that takes place immediately after new users join your platform.

Onboarding 105

Onboarding Payment Solutions SaaS Payments Payment Methods 105

FastSpring

MAY 30, 2019

Perhaps one of the biggest benefits of implementing a subscription model is that it allows software companies to avoid the unpredictability of one-time sales by guaranteeing a steady stream of revenue. With such a big push for subscriptions, it’s important that your digital business has a firm understanding of SaaS metrics.

Payments 75

Payments Finance Subscription Payment Features 75

Andreessen Horowitz

SEPTEMBER 18, 2023

In addition, there tends to be a wide gradient of labor challenges across different domains; e.g. the revenue cycle department likely has more labor pressure than the marketing department.

Healthcare 140

Healthcare AI Artificial Intelligence Payment Solutions 140

FastSpring

JANUARY 25, 2019

Want to learn more about the 5 ecommerce payments trends shaping 2019? By catering to your customer’s unique shopping preferences (this includes accounting for the devices they prefer to shop from), your digital business is effectively taking steps towards maximizing your conversion rate. A push for smarter payment processing.

Payment Methods 75

Payment Methods Payment Services Merchant Services Payment Solutions 75

Stax

JANUARY 28, 2024

This business model has now been adapted very well in the internet age, especially in the SaaS (Software-as-a-Service) and eCommerce industries. The most potent benefit of the subscription-based business model is that companies are guaranteed a fixed revenue stream—if they can retain their customers or subscribers.

Payment Features 88

Payment Features Payment Methods Payment Solutions SaaS Payments 88

Chart Mogul

DECEMBER 20, 2022

If you thought 2021 was a busy year for product development at ChartMogul, we shifted into hyperdrive for 2022. And if we had to give it a name, we’d call 2022 ‘The Year of the Destination.’ . And if we had to give it a name, we’d call 2022 ‘The Year of the Destination.’ . Net and Gross MRR Retention Rates.

Systems Review 52

Systems Review Payment Solutions Payments Azure 52

FastSpring

SEPTEMBER 16, 2022

If you’re not sure if FastSpring is the right payment system and merchant of record (MOR) for your B2C and/or B2B SaaS company, we want to know what questions and concerns you have so we can take that into consideration as we continue building out our features and products. Position Yourself as an Expert.

SaaS Payments 148

SaaS Payments Payment Solutions Merchant Services Software Review 148

FastSpring

MAY 30, 2019

Perhaps one of the biggest benefits of implementing a subscription model is that it allows software companies to avoid the unpredictability of one-time sales by guaranteeing a steady stream of revenue. With such a big push for subscriptions, it’s important that your digital business has a firm understanding of SaaS metrics.

Finance 87

Finance Subscription Payment Features Payments 87

Intercom, Inc.

JULY 26, 2022

In uncertain economic times, it’s even more important to build a strong, resilient business. And the key to business resilience in 2022? Loyal, engaged customers are the lifeblood of your company’s success, providing a steady and reliable revenue stream as well as positive word of mouth for your brand.

Payment Methods 118

Payment Methods Payment Solutions Payments Payment Services 118

CustomerSuccessBox

FEBRUARY 28, 2022

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. Ultimately, the purpose of generating revenue is what gets you in the business loop. Why is it important?

Retention 52

Retention SaaS Payments Payments Payment Methods 52

ProfitWell

JANUARY 6, 2020

We also have 10 must-have features for subscription billing platforms in 2020. Carl Gold over at Multi Channel Merchant knows we’re living and breathing the recurring revenue revolution—and that the subscription space is only going to expand. Plus, the full Zoho resource so you can check out all ten must-haves for your own platform.

Payments 40

Payments Merchant Services SaaS Payments Payment Methods 40

Neil Patel

JANUARY 4, 2023

Change is difficult, and you probably don’t want to switch to the new platform. Currently, over 73 million websites use Universal Analytics, and most are going to continue using Google for their analytics even after the platform is retired. But why do webmasters need to change platforms in the first place? Look, I get it.

Payment Methods 95

Payment Methods Payments Payment Services Payment Solutions 95

Intercom, Inc.

JULY 14, 2022

Companies are ramping up their efforts to increase retention and create sustainable relationships with their customer base – and, those who are providing an exceptional customer experience are seeing the biggest impact on their bottom line. My main focus at the time was not industry – I didn’t know anything about payments.

Scale 118

Scale Sales Hiring Payment Solutions Payment Services 118

CustomerSuccessBox

MARCH 23, 2022

In this blog, we will cover the distinctive engagement approaches across onboarding and retention. So, the customer engagement model is basically a structure and a more specific process that a business can use to maintain the ongoing relationship with its customers. Retention Models. What is a Customer Engagement Model?

SaaS Payments 52

SaaS Payments Payment Methods Engagement Payment Solutions 52

Casey Accidental

NOVEMBER 28, 2023

Eventually, the company needed to layer in new advertiser focused loops to monetize, but I’ll skip that detail for now. The company requires either new growth loops or new products to acquire, retain, or monetize better. Retention improves again. (+) Pinterest pauses all U.S. Moves to interest, not friend based discovery.

Payments 63

Payments Payment Methods Scale Underperforming Technical Team 63

ProfitWell

JULY 22, 2020

However, e-commerce revenues are projected to rise to $6.54 trillion in 2022 , highlighting the need for enterprises to achieve direct-to-consumer growth. This strategy helped Away generate revenue of $125 million in less than three years. Build a scalable fulfillment process. Create a proactive retention process.

Payment Methods 93

Payment Methods Outsourcing Services Branding Payment Features 93

ProfitWell

SEPTEMBER 10, 2020

SaaS revenue is expected to reach $143.7 billion by 2022. 28% of IT spending will shift to the cloud by 2022. As such, many SaaS businesses are opting for the latter. AI Integrations. In the early days of a business, MRR (monthly recurring revenue) is all you will have to work with. billion of that.

SaaS Payments 66

SaaS Payments Trends Merchant Services Payments 66

User Pilot

AUGUST 15, 2023

Finally, you must analyze customers’ in-app activities after launch to drive retention. Your post-launch plan should, therefore, consist of a detailed customer retention strategy. Likewise, you’ll also need a way to convince prospective customers to commit to ongoing payments.

ChatGPT 98

ChatGPT SaaS Payments Marketing Social Media 98

CustomerSuccessBox

MARCH 3, 2022

Read on to know about the Customer Success books for Customer Success Managers (CSMs) to read in 2022. The philosophy of customer success has changed how CEOs think of their customers and business. Top Customer Success Books for Customer Success Managers to read in 2022. Want to turn around churn into growing recurring revenue?

Customer Success 52

Customer Success Management SaaS Payments Payment Features 52

Stax

NOVEMBER 20, 2023

TL;DR Founded by American Express in 2010, Small Business Saturday encourages consumers to shop at local small businesses. Participating in Small Business Saturday can help SMBs boost revenue, foster customer loyalty, and strengthen the local economy. Increased revenue Small Business Saturday drove an estimated $17.9

Payment Methods 88

Payment Methods Merchant Services Payment Services Stax 88

Neil Patel

MARCH 8, 2023

Fast forward to 2022, and that’s still the case. Penney, for example, makes 99% of its revenue from items sold on sale , and three-fourths of this is marked down 50% or more. You become embedded in the customers’ minds, influencing their buying, affecting their browsing, and subtly moving the needle on their customer lifetime value.

Customer Lifetime Value 88

Customer Lifetime Value Payment Methods Payments Payment Features 88