ChurnZero

JUNE 24, 2022

In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. You can download the full report for net retention and gross retention benchmarks as well as retention metrics in relation to ACV, growth, size, and more.

Benchmarks 98

Benchmarks Retention Software Review Technical Review 98

Clouded Judgement

AUGUST 2, 2024

Wayfair CEO compared the drop in spend to home goods to the 2008 financial crisis: “Customers remain cautious in their spending on the home and our credit card data suggests that the category was down by nearly 25% from the peak we saw in the fourth quarter of 2021. Falling rates have not been enough to move multiples.

Cloud 157

Cloud Azure GCP(Google Cloud Platform) AWS 157

Clouded Judgement

FEBRUARY 16, 2024

Yes, I wouldn't say it's all back to where 2021 was, but there are some green shoots, right? ” From AWS (paraphrased): They said they expect the reaccleration they saw in Q4 to continue into 2024 2024 Estimate Updates One important metric I’m tracking this quarter is the change in 2024 estimates pre / post earnings.

Cloud 167

Cloud AWS Metrics Payment Features 167

Clouded Judgement

JULY 28, 2023

AI = Data + Compute I’ll continue beating this drum, but we got two great quotes from Azure and AWS this week. ” Then at AWS Summit they called out “Your data is your differentiator when it comes to Generative AI.” AWS reports next week. ” Data is more important than ever! So what did we learn?

Cloud 130

Cloud Azure AWS GCP(Google Cloud Platform) 130

SaaStr

JUNE 1, 2021

As part of the run up to 2021 SaaStr Annual in the SF Bay Area Sep 27-29 , we’re taking a look back at some of our favorite classic sessions. (And And grab the best deal ever on 2021 Annual tickets here ). I’m going to talk about retention. We’ll talk about retention. We all know retention is important.

Part-Time VPE 290

Part-Time VPE Technical Cofounder CTO Hire New CTO 290

Intercom, Inc.

OCTOBER 19, 2022

Intercom services and data are hosted in Amazon Web Services (AWS) facilities in the USA (us-east-1), Dublin, Ireland (eu-west-1), and Sydney, Australia. . All of our infrastructure and data are spread across three AWS availability zones and will continue to operate should any one of those fail.

compliance 138

compliance Data Software Review Scale 138

OpenView Labs

FEBRUARY 3, 2022

AWS and other infrastructure providers have been using UBP for nearly a decade. In 2021, we saw that fast growers were nearly 3x as likely to use a largely usage-based pricing model versus slow-growing peers. Understanding customer and revenue retention is an extremely attractive growth signal for a SaaS company.

Headcount 98

Headcount SaaS Compensation Acquisition 98

ChurnZero

JUNE 24, 2022

In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. You can download the full report for net retention and gross retention benchmarks as well as retention metrics in relation to ACV, growth, size, and more.

Benchmarks 52

Benchmarks Retention Software Review Technical Review 52

User Pilot

MAY 10, 2023

Amazon grants its AWS customers access to its recommendation engine to help them personalize their user experience. AI marketing examples from famous brands to improve customer experience Want to drive customer retention or conversion by meeting your customers at their place of need? billion in 2021 to over USD 107.5

Artificial Intelligence 89

Artificial Intelligence AI Search AI Machine Learning 89

Frontegg

MAY 27, 2021

Product-Led Growth (PLG) is a consumer-centric scaling, conversion, and retention philosophy that uses the product itself as the primary growth driver. Top 10 PLG Tools in 2021. Founded : 2011 Known customers: Facebook, IBM, Microsoft, AWS, Unity, Udemy, Shopify Price starts at: $38/month per user. #2 So pick accordingly. #1

Payment Solutions 98

Payment Solutions SaaS Payments Payments Scale 98

SaaStr

SEPTEMBER 13, 2020

We’ve all seen AWS and what they’ve done with their platform. And so in the early years of the company, we really struggled from a net retention and logo churn perspective. We should all, if we have strong metrics, strong revenue retention, we should be confident to do this. It is staggering. Be confident.

Sales Hiring 228

Sales Hiring Scale Payments Sales Recruiting 228

SmartKarrot

NOVEMBER 18, 2020

Drive customer success outcomes by focusing on improving an already high retention rate, with less than 5% churn per year. Collaborating with the sales, partnerships, and marketing team to develop a regular stream of multi-channel engagement programs to drive product adoption, retention, and customer advocacy.

Merchant Services 10

Merchant Services Technical Advisors Customer Success Payment Services 10

Casey Accidental

DECEMBER 11, 2023

Acquisition, retention, and monetization potential of your first product is another reason B2B tends to expand earlier. Their retention strategies were also different. This is usually a strong retention loop. Pinterest significantly evolved how its core product worked, changing both the acquisition and retention loops over time.

Payments 113

Payments Scale Payment Solutions Technical Review 113

Sales Hacker

OCTOBER 7, 2021

It has little to do with the work itself, and more to do with the societal pressure, norms, and bias that exist in 2021. Beth works with our team of experts to help companies create a culture of engagement, reduce regrettable turnover, increase productivity and revenue, and grow key customer retention. Anything less is failure.

Scale 136

Scale Sales Recruiting Sales Hiring VP of Engineering 136

SaaStr

AUGUST 22, 2020

365: The Office of the Future, How Everything’s Changed and What 2021 Will be Like with Justin Bedecarre, CEO @ HelloOffice and Jen Nguyen, Founding Partner @ TEAMWERC. We have Slack saying, “Hey, we’re not going to consider going back into the office until 2021.” Is AWS in the lead?

Sales Recruiting 202

Sales Recruiting Cloud CTO Hire Sales Hiring 202