The Optimal Compensation Plan for Customer Success Teams
Tom Tunguz
MAY 12, 2015
2014 20% 70% 10%. Over the course of the panel, we discussed the ways to recruit, structure, and manage vibrant customer success teams. In 2014, his team spent 70% of their time on retention with the remaining 30% split between adoption and expansion. Boaz’s team numbers 60 people, and Mike’s exceeds 160.
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