Intercom, Inc.

JANUARY 5, 2022

It allows companies to prove their real-time security posture just about any day of the year, so it accelerates their sales cycles and security reviews. And then, it allows companies to be more enterprise-ready. And it’s just going to be baked right into the company culture from day one.

Scale 211

Scale Software Review compliance Technical Review 211

SaaStr

JUNE 25, 2019

We’ve been a company since 2016. I’ve been with the company since 2011. As far as I know, the mission of the company has been the same ever since the start. A little more about me, as I’ve said, I’ve been with Eventbrite since 2011. This was what Eventbrite was in 2011 when I started.

Engineering 137

Engineering Part-Time VPE Sales Hiring Scale 137

SaaStr

OCTOBER 22, 2020

What should the first marketing hire look like? Why does Ryan believe you should hire two in marketing to start? I came back two different times that day, and that finally cinched the deal, and that was back in 2011. And so I 100% look for that kind of hustle in any kind of hire that we’re doing.

Sales Hiring 167

Sales Hiring Scale Interviewing Technical Review 167

SaaStr

FEBRUARY 22, 2019

As for Nick, prior to Gainsight he was the CEO @ LiveOffice where he grew cloud archiving ARR from $2m in 2008 to $25m in 2011 and drove and negotiated the acquisition by Symantec for $115m in cash. What should the optimal sales to customer success relationship look like? Why does this have such a high rate of failure?

Sales Hiring 116

Sales Hiring Customer Success Scale Sales Recruiting 116

SaaStr

APRIL 9, 2019

Mallun Yen : So, let’s start with being a solo founder, because it’s incredibly hard to start a company. Eric Yuan : Yes, when I started the company in 2011, I was already 41 years old, but I still feel that I was very young. Eric Yuan : So, when you start a company, every company’s different.

Sales Hiring 131

Sales Hiring Scale CTO Hire Marketing 131

SaaStock

FEBRUARY 14, 2019

Today he is the man behind Predictable Revenue, the “Outbound Success Company.” The company’s best-selling book, Predictable Revenue , details the hugely successful outbound process and sales created specifically for Salesforce. Starting as VP of Sales, in less than two years he became CEO.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

SaaStr

SEPTEMBER 6, 2019

As for Jon, prior to being Chief Customer Officer at Box, he was Senior VP of Customer Success, responsible for all post-sales services Box provides from implementation to user adoption and more. That was 2011. And we sort of took it upon ourselves to go refine them based on the feedback we were getting from the company then.

Sales Hiring 132

Sales Hiring Scale Underperforming Technical Team Software Review 132

SaaStr

NOVEMBER 21, 2020

How should sales and marketing work together on pricing? Both of us and our third co-founder, Jason Purcell, were at a company called Endeca, which was a search engine for e-commerce, exited to Oracle for over a billion dollars in 2011. They were just an additional sales channel. What does it take to expand effectively?

SaaS Payments 261

SaaS Payments Scale Payment Services Payment Solutions 261

SaaStr

MARCH 5, 2019

In place of a traditional sales organization, we’ve invested in easy to use products. Part of this underlying theme is … You know, we probably thought … Some of us were talking about this backstage, probably in 2011, 2012 a lot of this stuff, these paradigms were kind of set and one of them was collaboration.

Scale 149

Scale Scaling VP of Engineering Sales Hiring 149

SaaStr

MARCH 5, 2019

In place of a traditional sales organization, we’ve invested in easy to use products. Part of this underlying theme is … You know, we probably thought … Some of us were talking about this backstage, probably in 2011, 2012 a lot of this stuff, these paradigms were kind of set and one of them was collaboration.

Scale 137

Scale Scaling VP of Engineering Sales Hiring 137

SaaStr

OCTOBER 25, 2019

Before Assist, Liat spent 6 years at Twitter where she first hand saw their hyper-growth, managing a team of 40 across New York and SF and also Liat achieved 102% to quota on average every year. Finally before Twitter, Liat was VP of Sales @ Revolution Prep where she led and managed 7 offices. Loving our podcast content?

Sales Hiring 110

Sales Hiring Sales Recruiting Scale Underperforming Technical Team 110