Intercom, Inc.
MAY 5, 2020
Below, you’ll find a collection of articles and interviews that tease out the dynamics of ecosystems, platforms and partnerships. In this fascinating interview with our Director of Content John Collins, the head of Salesforce Incubator Mike Kreaden gives a deep dive on the evolution of one of the most successful platforms in SaaS. ? ?.
User Pilot
MAY 17, 2022
Closing the customer feedback loop is an important practice for SaaS companies as it’s often the thin line between churn and customer retention. This piece will show you what the customer feedback loop means for your SaaS, different ways to gather feedback, and how to close the loop. Upselling can come much later.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
User Pilot
MARCH 23, 2022
The 2022 NPS benchmark for SaaS is 41. NPS is a type of user survey developed in 2003 by Bain & Company. The benchmark for SaaS is higher, though. According to NICE Satmetrix, the average NPS score for SaaS is now at 41. NPS survey best practices for SaaS. Two questions are ideal in an NPS survey.
Outseta
SEPTEMBER 11, 2017
Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. In 2003 we realized that CMOs were really struggling with the auction-based nature of media buying in Search and we knew that was a math problem we could solve in a way that would tie directly to their business success.
Outseta
OCTOBER 16, 2017
By Geoff Roberts 20 min read As the SaaS business model has matured over the course of the past decade, it's fair to say that awareness of the importance of the customer success function has escalated dramatically. If you're interested in listening to the audio version of this interview, here's what you'll find.
SaaStr
APRIL 24, 2020
In Today’s Episode We Discuss: * How did John make his way into the world of SaaS over 2 decades ago and how did that lead to his running a $3Bn ARR business line at Adobe and lead to his joining Domo? Below, we’ve shared the transcript of Harry’s interview with John. Harry Stebbings: We are back in the world of SaaS.
SaaStr
AUGUST 16, 2019
Having seen multiple scaling culture, where do SaaS organisations tend to break down both in terms of culture and process? Below, we’ve shared the full transcript of Harry’s interview with Justin Welsh. And today we touched on some more personal elements of scaling SaaS companies. Where do many leaders go wrong here?
Expert insights. Personalized for you.
171 
Let's personalize your content