SaaStr

OCTOBER 20, 2023

She joined a team of two, and there was a lack of product-market fit beyond small groups of researchers. In 2021, they trained GPT3 on Github repositories, produced a model that could code, and released embedding that allowed people to vectorize language and search across it to perform recommendations. How did they get here?

ChatGPT 233

ChatGPT AI Search Scale Sales Hiring 233

Casey Accidental

DECEMBER 11, 2023

In a previous post , I talked about how product work post-product/market fit shifts from zero to one innovation to features, growth, and scaling work. I highlight six different types of product expansion, in increasing levels of difficulty based on these vectors. I have written more about platforms here.

Payments 113

Payments Scale Payment Solutions Technical Review 113

Casey Accidental

OCTOBER 27, 2020

In that essay , we also talked about how a more common route for a SaaS business is to become a platform. Platforms can create an immense amount of long-term value for companies, or be a minor component of their product strategy to maintain product/market fit. The Types of Platforms.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

Casey Accidental

NOVEMBER 28, 2023

After product/market fit, most companies’ obsession is not thinking about how to create their next amazing product. Specifically, how do I get this product I know is valuable in the hands of everyone it can be valuable to. As I have discussed in previous essays , product/market fit can be hard to interpret at the time.

Payments 63

Payments Scale Payment Methods Underperforming Technical Team 63

Kellblog

JULY 24, 2021

I sometimes get asked about how to structure an enterprise software marketing organization and the relative roles of product marketing vs. competitive analysis. My first job in marketing, which served as my bridge from a technical to a sales-and-marketing career, was as a competitive analyst.

Product Marketing 136

Product Marketing Marketing Sales Hiring Payment Services 136

User Pilot

AUGUST 30, 2021

Which product analytics tools should you be using? And what type of analytics really matters for a product marketing manager? Some analytic tools are confusing, some are difficult to use, and some are downright irritating, making it hard to access the product growth insights you need. What are product analytics tools?

Product Marketing 98

Product Marketing Payment Solutions SaaS Payments Software Review 98

FastSpring

APRIL 30, 2021

To stay relevant in these markets, you need to be able to serve your audience effectively. Sometimes that includes presenting prices in their currency, other times it includes accepting their regional payment methods and correctly calculating taxes. Bottom line: Global sounds big and expansive, but it’s made up of many local markets.

Payment Methods 97

Payment Methods SaaS Payments Payments Pricing 97

User Pilot

OCTOBER 30, 2023

Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. With Heap, you can track user interactions in real time across all touch points within your product. But the product analytics platform isn’t without limitations.

Payments 52

Payments Payment Solutions Payment Methods Payment Services 52

User Pilot

OCTOBER 30, 2023

TL;DR SaaS reporting refers to the process of collecting, analyzing, and presenting data related to the performance, usage, and effectiveness of a SaaS product.It assists businesses in achieving revenue growth, informed decision-making, and financial health by efficiently managing all aspects of operations.

SaaS Payments 52

SaaS Payments Payments Payment Services Payment Solutions 52

Tom Tunguz

OCTOBER 19, 2016

What is the optimal contract length with for your SaaS startup? It’s common to see SaaS startups initially price their products on a monthly basis, then add an enterprise “Call Me” plan which hides behind it an annual contract. Annual contracts bring predictability to a SaaS startup.

Outsourced Development 100

Outsourced Development SaaS Payments Startup Sales Hiring 100

User Pilot

OCTOBER 30, 2023

Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. With Heap, you can track user interactions in real time across all touch points within your product. But the product analytics platform isn’t without limitations.

Engagement 52

Engagement Payments SaaS Payments Payment Services 52

User Pilot

OCTOBER 30, 2023

Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. With Heap, you can track user interactions in real time across all touch points within your product. But the product analytics platform isn’t without limitations.

Payments 52

Payments SaaS Payments Payment Solutions Payment Services 52

User Pilot

OCTOBER 30, 2023

Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. With Heap, you can track user interactions in real time across all touch points within your product. But the product analytics platform isn’t without limitations.

Payment Solutions 52

Payment Solutions Payments Payment Methods Payment Services 52

User Pilot

OCTOBER 30, 2023

Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. With Heap, you can track user interactions in real time across all touch points within your product. But the product analytics platform isn’t without limitations.

Payments 52

Payments Payment Solutions Payment Services Payment Methods 52

SaaStr

NOVEMBER 21, 2020

How should startups decide which customer segment to focus on? * How should startups think about implementing partnerships? There was a small startup scene. Rob Gonzalez: And so, a lot of people that were doing computer science in Williamstown were thinking about startups back even in the late nineties.

SaaS Payments 254

SaaS Payments Scale Payment Services Payment Solutions 254

User Pilot

MAY 12, 2024

TL;DR Lou Assist is a product adoption tool built by the customer success platform Totango. It lets product teams add in-app guidance in the form of modals, tooltips, hotspots, banners, and highlights that can be built without writing any code. Let’s dive in!

SaaS Payments 52

SaaS Payments Payments Payment Solutions Payment Services 52

Casey Accidental

JUNE 9, 2020

Retention is not only the primary measure of product value and product/market fit for most businesses; it is also the biggest driver of monetization and acquisition as well. We typically think of monetization as the lifetime value formula, which is how long a user is active along with revenue per active user.

Retention 145

Retention Benchmarks Payments Payment Methods 145

User Pilot

JULY 27, 2023

Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers. What is a SaaS business model? A higher revenue growth rate generally indicates positive business performance.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

User Pilot

JULY 18, 2023

Types of churn rates you should calculate: customer churn rate, revenue churn rate , and involuntary churn rate. To calculate the revenue churn rate, divide the net revenue lost from existing customers in a given period by the total revenue at the beginning of the period. Monthly recurring revenue.

Churn 98

Churn Payments SaaS Payments Payment Solutions 98

SaaStr

APRIL 30, 2022

Check out this 2018 Europa session with Guillaume Princen, Head of France and Southern Europe @ Stripe, where he talks about the metrics you need to be focused on in your startup. Average Revenue per Customer. They love consuming SaaS products not because of the billing model, but because of the delivery model. MRR, obviously.

SaaS Payments 233

SaaS Payments Metrics Payment Methods Scale 233

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. Across markets, companies were “taking big data sets and visualizing them in interesting ways to create user experiences.” And we need platforms to be able to do that.

Payment Methods 147

Payment Methods Marketing Payments SaaS Payments 147

OpenView Labs

JULY 2, 2020

” The data also shows that before COVID-19 impacted the market, the product led growth index and SaaS index were trading at similar rates. After four months of an unprecedented global crisis, SaaS companies are bouncing back while product led growth businesses are trading at almost 2x higher revenue multiples they started with.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

User Pilot

JULY 6, 2023

1 – Userpilot Userpilot is a customer success platform with the ability to create, design, and trigger in-app surveys , either from scratch or by using any of the multiple templates available. We know it’s perfect for customer success and product marketing because we built it for it. Especially SaaS products.

Payment Solutions 98

Payment Solutions Payment Methods Software Review Payments 98

Sales Hacker

MAY 15, 2023

Running a startup is easier said than done, especially when you have a tight budget and limited resources. It’s hard to know when you’re ready to hire a sales team — and the consequences can make or break your startup. In addition, approximately 35% of startups fail because there is no market need for their products or services.

Sales Hiring 89

Sales Hiring Scale Outsourcing Services Payment Services 89

User Pilot

MARCH 14, 2024

You want to trigger in-app experiences based on analytics – Heap doesn’t offer built-in tools to personalize the user experience based on product analytics and insights. A product adoption platform like Userpilot can help you bypass the process of finding the right engagement tools. Try Userpilot!

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

Baremetrics

MARCH 16, 2021

QuikNode is a Miami-based startup powering blockchain applications with lightning fast Ethereum, Bitcoin, Polygon, BSC and xDai nodes. When business picked up later that year, the team decided to go full-time and raise money. To continue fundraising, it was clear that QuikNode had to dial deeper into business metrics.

Blockchain 90

Blockchain Payment Solutions Artificial Intelligence Payment Services 90

SaaStr

MARCH 13, 2020

315: Harry Hurst is the Co-Founder & Co-CEO @ Pipe, the startup that gives you control of your cash flow by giving you access to the full annual value of your monthly subscriptions, upfront. How does Harry think about when is the right time for a startup to raise VC funding? Do you have to invest in it from Day 1?

SaaS Payments 212

SaaS Payments Payment Methods Finance Payments 212

User Pilot

NOVEMBER 16, 2021

The Essentials plan, while affordable, has limited features as is mostly suited for startups that are just starting out. If you want to get the best out of the Appcues tool for building personalized user onboarding and for product adoption, you’ll need to upgrade to the $879/mo plan. standard integrations only. What is Appcues?

Pricing 98

Pricing Payments Payment Solutions SaaS Payments 98

Chargify

APRIL 23, 2019

How long is a startup a startup? We found ourselves asking this question in a marketing meeting not too long ago. It came up because people regularly refer to Chargify as a startup, but our company has been around since 2009. Are we still a startup? The four major SaaS life cycle stages we’ll cover: Pre-startup.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

Chart Mogul

MARCH 9, 2020

An early entrant to the SaaS field, the company has pioneered a number of fields that are now commonplace in the industry — content marketing, the transparent startups movement, and remote work. This is when Joel realized that these issues were affecting the whole team — including how the product was evolving. Click To Tweet.

Payment Solutions 113

Payment Solutions Payment Features Payments Social Media 113

User Pilot

NOVEMBER 24, 2023

TL;DR UserIQ is a digital adoption platform used by SaaS companies in a number of ways, primarily for product adoption, product analytics, and user feedback. UserIQ is a customer success platform that helps uncover health insights, predict user hurdles, and simplify account management. Let’s dive in.

Payment Solutions 52

Payment Solutions SaaS Payments Software Review Payments 52

SaaStr

JULY 9, 2019

Giraffe is a mobile job matching platform that helps medium skilled workers get access to opportunities and helps businesses to recruit staff faster, and easier, and more affordably than any other way. What does this mean for startups and tech companies? There is no startup ecosystem to speak of. For example, in Kenya.

Scale 160

Scale Sales Recruiting Scaling SaaS Payments 160

SaaStr

OCTOBER 24, 2019

So, I started in ’99 and at that time there was nobody who even understand what a startup were in Denmark. But invoicing happens to be connected to something really, really important, which is payments. So if you get the invoice, you get the payment and that’s a lot more interesting. I started when I was 19.

Payments 102

Payments Payment Features SaaS Payments Underperforming Technical Team 102

Unbounce

SEPTEMBER 16, 2021

Thousands of businesses are willing to spend unbelievable amounts of money to rank at the top of search engine results pages (SERP) and in the most relevant places for their users around the web. In 2019, small businesses spent between $9,000 and $10,000 per month on PPC , with Google making an average of $116.5 Retargeting.

Payment Methods 145

Payment Methods Payment Solutions Payments AI Search 145

ProfitWell

DECEMBER 4, 2019

And with the field having undergone a couple of “ knockout expansion years ,” with more revenue pouring into SaaS than ever, it has never been a better time for a young SaaS company. The SaaS business model powering all of this activity is startlingly unique, still young, and inextricably tied to the power of cloud computing.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

User Pilot

MARCH 11, 2024

Custom events – Including actions such as compelling account setup, setting up payment methods, and creating workflows to track feature usage and overall adoption progress. Integrations – To collect data across your tools and get more in-depth analytics. It can track sign-up events, value moment events, and so on.

Software Review 52

Software Review Technical Review Systems Review Pricing 52

Casey Accidental

JULY 6, 2020

Retention is not only the primary measure of product value and product/market fit for most businesses; it is also the biggest driver of monetization and acquisition as well. We typically think of monetization as the lifetime value formula, which is how long a user is active along with revenue per active user.

Retention 52

Retention Benchmarks Payments Payment Methods 52