SaaStr

JULY 9, 2019

Join Anish Shivdasani, CEO of Giraffe, as he provides unique African experiences learned from scaling to 1M users. More than half of Kenya’s GDP is now transacted through a mobile, through arguably the most successful mobile banking and payment system called M-Pesa. Well, you have to build a direct sales force.

Scale 159

Scale Sales Recruiting Scaling SaaS Payments 159

SaaStr

MARCH 19, 2019

Niall Wall, Box SVP of Business and Corporate Development alongside Vicki Lin, Stripe’s Head of Ecosystem and Cecilia Stallsmith, Slack’s Director of Platform Marketing discuss scaling your revenue via indirect channels and platform ecosystems. Vicki, if you’d give us your intro. Vicki Lin : Great. Thank you Ceci.

Payments 120

Payments Scale Scaling Revenue 120

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. If people aren’t looking for your solution, you have to educate them about the problem your product solves.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

Sales Hacker

MAY 15, 2023

It’s hard to know when you’re ready to hire a sales team — and the consequences can make or break your startup. And that may include owning and executing the sales process , from initial outreach and lead generation to closing deals — not hiring a sales team right away. How do you know you’re ready to hire a sales team?

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Sales Hiring Scale Outsourcing Services Payment Services 85

Chargify

APRIL 23, 2019

There are specific stages a software-as-a-service (SaaS) company moves through during its life cycle. According to a study by the Startup Genome Project of more than 3,200 startups, they found that “70% [of startups] fail because of premature scaling.” Hopefully the information below will help you avoid premature scaling.

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User Pilot

FEBRUARY 25, 2024

From marketing funnel analysis to review funnel analysis, this article shows you the most important funnels for SaaS. TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Onboarding process funnel.

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SaaS Payments Payment Services Payment Methods Payment Solutions 98

SaaStr

NOVEMBER 16, 2022

.” So what are maybe one or two things you want to give as advice to founders who are doing sales in the very early stage, the first couple of million ARR, that you feel are super useful in that stage in kind of trying to develop that, I think that sales muscle, if you will. If you don’t have two, who do you hire?

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User Pilot

AUGUST 14, 2023

TL;DR A product satisfaction survey is a type of survey that measures your customer’s overall satisfaction with a product or service. There are five types of product satisfaction surveys: NPS surveys. Which asks users to rate their likelihood of recommending your product to a friend on a scale of 0-10. CES surveys.

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Scale SaaS Payments Payment Solutions Payment Services 85

User Pilot

OCTOBER 5, 2023

Stakeholders across the organization, including marketing , sales, product managers , customer success teams, finance, and senior leaders , monitor the CAC payback metric to optimize strategies and inform decision-making. Userpilot onboarding, analytics , and feedback features can help you reduce CAC and boost revenue.

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SaaS Payments Customer Lifetime Value Payment Solutions Acquisition 100

Sales Hacker

JULY 18, 2022

This piece looks at how to harness the power of sales automation for customer retention with 5 ready-made, templated processes , and 5 best practices to consider on your automation journey. EXAMPLE: A customer moves into the ‘Won’ stage of our sales pipeline. Automate these 5 processes to boost customer retention. Use Outreach?

Payment Services 75

Payment Services Churn Payment Methods Payment Solutions 75

SaaSX

FEBRUARY 28, 2021

For many startup software companies (and their founders), an early capital-efficient approach to growth can make a huge difference in the long run. The rule of 40 states that at scale, a company’s revenue growth rate plus its profit margin should be at least 40. How strong is the market opportunity? Churn Rate.

Payment Solutions 52

Payment Solutions Software Review Software Payments 52

Totango

MAY 19, 2020

The continuing COVID-19 health crisis may well produce a recession that has a significant impact on the Software-as-a-Service (SaaS) industry. As their customers are presented with changing markets and deal with the uncertainty that comes with current events, SaaS companies must be prepared for a potential wave of churn.

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SaaStr

DECEMBER 26, 2019

Guillaume : So your the… as the founder and CEO of a very early stage, like almost pre-product market fits a startup. Alice : Definitely pre-product market fit. We use HubSpot, Salesforce, Blueshift for human marketing, we have Xavier, so Amplitudes, a Tablo for data analysis. Guillaume : Keep the mic.

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Sales Hiring Payment Methods Payment Solutions Marketing 150

Casey Accidental

OCTOBER 27, 2020

Platforms can create an immense amount of long-term value for companies, or be a minor component of their product strategy to maintain product/market fit. In an integration platform, the product integrates with other types of software the product’s customers already use. The Types of Platforms.

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Payments Business Model Payment Solutions SaaS Payments 56

OPEXEngine

MAY 18, 2021

SaaS metrics are viewed differently at different stages of growth and for different sales models, primarily whether a company is selling into an SMB or enterprise marketplace. The growth stages are defined as: Early Stage – Product/Market Fit Stage, . Growth Stage – Scaling the Business, and .

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

User Pilot

FEBRUARY 7, 2024

Tracking your free trial conversion rate is important for benchmarking against competitors, evaluating product-market fit , and conducting segment analysis on users. An opt-in free trial allows users to experience the product for a limited time without sharing their payment details. Evaluating PMF. Segment analysis.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Scale 52

SaaStr

NOVEMBER 2, 2019

Hear about the early days of Glassdoor; tactical lessons on scaling—from building a business model and recruiting an all-star management team to advice on building a compelling, innovative company culture; and learn whyGlassdoor’s $1.2 Krish Subramanian: We are software engineers by training. And then we decided to start a company.

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Scale SaaS Payments Sales Recruiting Payment Services 127

Unbounce

SEPTEMBER 16, 2021

Aside from the above or below search results on Google search, through the Google Search Network , your ads can appear beside, above, or below search results on Google Play, the Shopping tab, Google Images, Google Maps, and the Maps app. Sales will always be a top priority. Is it increasing sales? Image courtesy of Squarespace.

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Payment Methods Payment Solutions Payments AI Search 145

FastSpring

MARCH 27, 2023

It got us thinking: Why is there no purpose-built operating system for corporate learning and development teams, when their jobs are so strategic to the business, and they’re managing massive budgets, but they can’t track things like ROI?” We’re enterprise software for a new category called LearnOps.

Payment Solutions 91

Payment Solutions Payment Services SaaS Payments VP of Engineering 91

OPEXEngine

FEBRUARY 22, 2022

Customers of these SaaS companies also referred to as “Small and Medium Businesses” or SMBs, need the same software solutions as Enterprise companies but have resource constraints that prevent them from using the top SaaS vendors. The most common strategies are Direct Sales, Inside Sales, eCommerce Marketplaces, and Partnerships.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Chart Mogul

JUNE 24, 2021

When you use this strategy, customers avoid any sticker shock at checkout or after payment since they see the price they’ll pay upfront. Though it might be hard to quantify, it’s also possible that customizing a sales page to a person’s location could feel more personal. Your sales team needs to monitor fluctuating MRR.

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Pricing SaaS Payments Payments Payment Features 128

FastSpring

APRIL 30, 2021

Localized pricing helps software and SaaS companies expand their customer base and increase conversions. When price localization isn’t a part of your growth strategy, it limits long-term growth and prevents your business from reaching customers that want your products and services. This is how you get closer to product-market fit.

Payment Methods 79

Payment Methods SaaS Payments Payments Pricing 79

SaaStr

APRIL 23, 2019

How they came up with the idea of Brex, and product market fit. Dashboard, which was a payments company back in Brazil that did payment processing, like Stripe, Braintree, or ePay, all those … That’s you guys’ versions of the company. We know a lot about payments. Did you have a product?

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Sales Hiring Sales Recruiting Scale Payment Methods 151

ChurnZero

MAY 20, 2021

To figure out where you should begin on your growth and scaling journey, it’s helpful to first orient yourself with where you stand using a Customer Success maturity model. Traits: Product-market fit. $6M As a precursor to maturity phases below, let’s start with the Pre-Build Phase. Pre-Build Phase. Build Phase.

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Customer Success Payments Payment Services Scale 90

SaaStr

MAY 9, 2019

Most people know the YC Accelerator, but YC actually has a number of programs now, including Amook, the Accelerator, a Series A program to help companies raise Series A, and a growth program to help companies expand post product market fit. Sometimes we call ourselves experts in failure. Like any good list, I have a top ten list.

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Sales Hiring Scale Payment Solutions Banking 167

ProfitWell

MARCH 3, 2020

Then, we hear from Kyle Poyar over at OpenView on bringing sales into a self-service business. What’s the next milestone disrupting the market? Sales in a product-led initiative: feat. Now Hire Sales. The particular resource we’re looking at here is all about sales in a product-led world.

Sales Hiring 59

Sales Hiring Scale SaaS Payments Payment Services 59

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. Across markets, companies were “taking big data sets and visualizing them in interesting ways to create user experiences.” expectations change about the online sales experience.

Payment Methods 115

Payment Methods Marketing Payments SaaS Payments 115

User Pilot

MAY 14, 2021

Filled in after a sales call, but before the first customer payment. This feedback can be used to make better product experiences for customers. But if a customer fills out a survey, there is a written record of that data which can be added to any previous notes your account executive took on the sales call.

Onboarding 52

Onboarding SaaS Payments SaaS Underperforming Technical Team 52

Chart Mogul

JUNE 24, 2021

When you use this strategy, customers avoid any sticker shock at checkout or after payment since they see the price they’ll pay upfront. Though it might be hard to quantify, it’s also possible that customizing a sales page to a person’s location could feel more personal. Your sales team needs to monitor fluctuating MRR.

Pricing 52

Pricing SaaS Payments Payments Payment Features 52

SaaStr

JUNE 14, 2019

Here’s what Elisa talks about: How to win Talentshare when the system is stacked against you. How to drive synchronization, productivity when your needs are constantly evolving and the talent mix is incredibly fluid and diverse. Dave Kellogg: Well, Harry, I’ve been doing enterprise software for over 25 years.

Sales Hiring 141

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 141

ProfitWell

DECEMBER 9, 2019

So much so that Gartner research predicts that in 2020, all new entrants to the software market and 80% of existing companies will offer some sort of subscription package. Use a reliable billing system. Determine product-market fit. If there isn’t a viable market , you’re setting yourself up to fail.

SaaS Payments 61

SaaS Payments Payment Services Subscription Payment Features 61

OpenView Labs

MAY 1, 2019

Over the past few years, the term “Growth” has been one of the most frequently used buzzwords in the SaaS world, especially at product led growth businesses. Recently I surveyed over 350 SaaS companies and found that 43% of B2B software companies already have a dedicated growth team and 27% are looking to fill a growth role.

Sales Hiring 56

Sales Hiring Scale SaaS Payments Growth Hacking 56

Tom Tunguz

OCTOBER 6, 2021

The company started out life as /dev/payments helmed by two brothers from Ireland. Today, Stripe is synonymous with payments and tallies more than 15 products. Prior to joining Stripe, Claire led various product and operations teams at Google, most recently for their Self-Driving Cars project.

Payment Services 284

Payment Services Scale Payment Methods Payment Solutions 284

SaaStr

APRIL 30, 2022

How much is a customer going to bring you over his lifespan using your product? Customer acquisition is basically how much do you spend in terms of sales people, sales team, and in terms of marketing to acquire a new customer. The key here is knowing what your sales model is. This is products that sell themselves.

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SaaS Payments Metrics Payment Methods Scale 229

SmartKarrot

MARCH 8, 2022

Her diverse yet unique skills include customer life cycle optimization from pre-sales. She has helped several companies grow and scale their business by developing streamlined customer success processes and successful customer retention strategies. Anika Zubair. Anita Toth. Caroline Andreola. Daphne Lopes.

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VP of Engineering Customer Success Scale SaaS Payments 21

Casey Accidental

DECEMBER 11, 2023

In a previous post , I talked about how product work post-product/market fit shifts from zero to one innovation to features, growth, and scaling work. New Product Value and S-Curve Sequencing In my previous post, I talked about S-Curves. You can read parts 1 and 2 here and here.

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Payments Scale Payment Solutions Technical Review 113

Andreessen Horowitz

NOVEMBER 28, 2023

So, I co-founded another payments company called PropertyBridge, which allowed you to pay rent electronically. And I wanted to do another payments company, but I didn’t know what I wanted to do. You’re a payment nerd. So I knew nothing about building a card product. Why don’t you put them on a card?

Merchant Services 82

Merchant Services Payment Methods Payments Payment Solutions 82