Blulogix

FEBRUARY 21, 2024

By BluLogix Team Strategically Aligning Your Business Needs with the Ideal Platform In the vast sea of digital transformation, selecting the right monetization platform can feel like navigating through uncharted waters. Integration Capabilities: The ability to integrate seamlessly with existing systems (CRM, ERP, etc.)

Payment Features 52

Payment Features Underperforming Technical Team Operational efficiency. Technical Review 52

ChurnZero

AUGUST 14, 2020

And by virtue of that, it’s essential that Customer Success software – like a Customer Success team – plays well with the others it works alongside if the customer is to truly come first. Customer Support/Service Software and Ticketing Systems. Product, Development, or Design. Not product management. Sales or Sales Operations.

Payments 87

Payments Payment Solutions Customer Success Software Review 87

User Pilot

AUGUST 14, 2023

Analyzing user sentiment is an essential step for all product developers and marketers to take. TL;DR Survey bias occurs when feedback deviates due to the influence of a surveyor or respondent leading to inaccurate feedback collection. Different types of survey bias Survey responses may become biased due to various reasons.

Underperforming Technical Team 93

Underperforming Technical Team Scale Technical Review Systems Review 93

All that Saas

JUNE 22, 2021

In this Ayoa review, we will look at OpenGenius’s powerful mind mapping and online collaboration platform. It doesn’t matter what the size of the team is, they can do it all, plan projects, conduct meeting, and multi-task. Teams need to collaborate for ideas, execute projects, and increase knowledge to cultivate stellar work.

Software Review 52

Software Review Technical Review Systems Review Payment Methods 52

SaaStr

NOVEMBER 26, 2019

Hear from Duo Security’s VP of Inside Sales America on how to build a $2.3B sales team. Jennifer Lawrence | VP, Inside Sales @ Duo Security. We created and served up apps via the cloud on a subscription basis. I did all sorts of things there from sales, to project management, to running the engineering team, hiring.

Scale 228

Scale Sales Hiring Underperforming Technical Team Sales 228

Sales Enablement, SaaS and Growth

MARCH 23, 2020

The right mental models have a knack of becoming an integral part of a company’s operating system, and more importantly help employees make good decisions, more often. MSPOT An MSPOT is a simplified one page strategic plan used by HubSpot, and they have become an integral part of the company’s operating system. Operational efficiency.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

User Pilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. Use content like informative blog posts, product demos , and user reviews to address the needs of customers with buyer intent. Churn intent : This is felt when users show signs of disengagement or a desire to cancel their subscription.

Scale 105

Scale Underperforming Technical Team Churn Trends 105

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? They’re trying to get customers off their legacy system so they can switch over to the new platform. I’m going to interview their customers to find out what they did to get off that legacy system so we can bake that into the customer journey.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

Sales Hacker

SEPTEMBER 24, 2022

There’s sales pipeline , a 7-stage journey describing what your sales team must do to convert a lead to a customer. For your team, the goal is to share more information about your products without appearing overly promotional. For your team, this step is about making your prospects realize they need your products or service.

Sales Funnel 119

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 119

Intercom, Inc.

APRIL 23, 2018

Most sales and support teams are already well versed in conversations about data deletion, risk assessments and security frameworks, but those issues are going to become an even more prominent part of the discussion once GDPR comes into effect. Know your own systems. Track and reduce access to data that is not needed.

Underperforming Technical Team 220

Underperforming Technical Team compliance Systems Review Marketplace as a Service 220

User Pilot

FEBRUARY 20, 2023

Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience. Its key objective is to develop a deeper understanding of who your users are, and how they interact with the product. The latter is a standalone feature that requires a separate subscription.

Software Review 98

Software Review Systems Review Underperforming Technical Team Mobile 98

SaaStr

SEPTEMBER 12, 2019

At Twilio, I think my entire job there my first two years was throwing t-shirts at people, because everyone had a Twilio t-shirt I think in the developer community in 2010, and that was our marketing strategy. Your sales team becomes more efficient, your customer success team becomes efficient, your customers like you more.

Investment 101

Investment Underperforming Technical Team Sales Hiring Software Review 101

Baremetrics

OCTOBER 18, 2021

Perhaps its most unique feature, and a major reason it has experienced so much success, is the Shopify Partner system, where individuals and third-party companies can sell their services or apps, in the so-called micro-SaaS space. MRR is the amount of money you bring in monthly from subscriptions. What are growth metrics for?

Outsourced Development 98

Outsourced Development Underperforming Technical Team Churn Systems Review 98

Chargify

OCTOBER 4, 2017

Managing offers, reliable billing, and subscription lifecycle management is complex, creating an iceberg effect for companies that decide to tackle it on their own. It allows us to upgrade, downgrade, or cancel a client’s subscription easily. Below, we’ll shed some light on the great buy vs. build debate. costs money and 2.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

SaaStr

JULY 25, 2021

You can have the great product and a great team, but the market of small or very niche. The second one is the team, obviously depending on how earlier the team has a huge factor because you may be so early in your journey that there’s nothing else to point to, but the track record of the team. Jyoti Bansal: Yeah.

Sales Recruiting 255

Sales Recruiting Sales Hiring Scale VP of Engineering 255

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. Onboarding systems are no exception, especially when you’re trying to replicate on-site conditions in an online setting.

Sales Hiring 223

Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

ChurnZero

JUNE 11, 2021

Customer health scores give Customer Success teams a deep understanding of a customer’s health and are a leading indicator that there may be an issue with an account or customer. A customer health score is a value that indicates the likelihood that a customer will renew their subscription or service with your company.

Software Review 96

Software Review Systems Review Scale Underperforming Technical Team 96

OPEXEngine

OCTOBER 5, 2021

The shift to cloud-based subscription models is creating even more value in a thriving sector. In more mature software companies, we see oversized returns for companies that are moving to software-as-a-service subscription models (see Figure 1). Sticky after all. Four ways to drive value. Embrace the cloud operating model.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. First, what is continuous customer development? Does one have to move to enterprise? Does one have to expand the product line to retain customers?

Scale 129

Scale SaaS Payments Sales Recruiting Payment Services 129

Baremetrics

JANUARY 24, 2021

Anyone managing a SaaS or subscription business is aware of customer churn. This is when the good stuff starts to happen within a subscription business In this post I’m going to share the strategy and steps we followed to reduce our monthly customer churn by over 70%, and explain how we positioned Nudge Coach for efficient, long-term growth.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

Neil Patel

FEBRUARY 8, 2021

This beginner-friendly content management system is a favorite amongst many, but how does it hold up against the trusted WordPress? A Review of The Best Website Builders. We reviewed dozens of website builders and narrowed them down to the four best options. It does not require knowledge of web design or development.

Software Review 129

Software Review Technical Review Systems Review Underperforming Technical Team 129

Neil Patel

OCTOBER 27, 2020

Everything from a site builder, perhaps using a website template to web design and using social media to develop your new business website. So then, you decide to upgrade to a subscription plan. This is just as bad as not having a website in the first place. While they aren’t extremely expensive, they aren’t cheap, either.

Underperforming Technical Team 145

Underperforming Technical Team Social Media Marketplace as a Service Software Review 145

Incredo

DECEMBER 12, 2019

How many software review sites are you present at? Do you know what role your SaaS product reviews can play in your business success? The truth is – product reviews can help you in a number of ways and even be crucial in your sales process. Moreover, people are more likely to leave a negative than a positive review.

Software Review 37

Software Review Systems Review Software Social Media 37

Sales Hacker

FEBRUARY 19, 2020

SaaS companies, who often have complex sales cycles coupled with small but agile sales teams, can especially benefit from lead scoring, since it allows small teams to punch well above their weight class. We’ll then look at four steps to start your own lead scoring system. What Is Lead Scoring? Probably not. A company name.

Sales 98

Sales Underperforming Technical Team Systems Review Headcount 98

Stax

MAY 21, 2024

We’re seeing a similar trend in the legal industry, where law firms rely on case management systems to run their businesses. With management systems’ continual growth and improvement, it’s no wonder software sales are at an all-time high. If you’re selling law practice management systems to law firms, you’re definitely not alone.

Payment Solutions 88

Payment Solutions Payment Services Payments Software Review 88

Upscope

JANUARY 4, 2021

What's even more interesting is how bots are starting to integrate with on-page onboarding and guidance systems to show the customer how to do something. On-page guidance and answers A great example of on-page guidance working with bots is Intercom's system. How do upgrade / downgrade my subscription? What's my billing date?

Software Review 52

Software Review Systems Review Technical Review Scale 52

Intercom, Inc.

JANUARY 5, 2022

After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers. But before universities would do business with them, they needed assurance on their security posture.

Scale 211

Scale Software Review compliance Technical Review 211

ProfitWell

NOVEMBER 12, 2019

Building a strong pricing strategy starts with hiring a professional team to conduct a pricing audit. A pricing audit assesses your subscription business’ pricing process to ensure consistency across similar accounts, maximize profitability, and benchmark against other companies. Review current pricing strategies.

Payments 45

Payments Pricing Underperforming Technical Team SaaS Payments 45

Kellblog

MARCH 11, 2020

Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by following set of beliefs. If the StartFast doesn’t work, it’s not a big deal because the Customer Success team’s mission is to offer free clean-up after failed implementations. Change sales’ mental math.

Underperforming Technical Team 99

Underperforming Technical Team Sales Hiring Consulting Forecasting 99

Neil Patel

OCTOBER 13, 2020

To review where you’re spending your time, click on the RescueTime icon in the menu bar. It’s a great way to record your invoices, share posts across social media, or get a text notification if an important client emails you. Here’s where to start: Outsourcing Business Systems. Select “Go to Dashboard…” from the menu.

Outsourcing Services 141

Outsourcing Services Outsourced Development Sales Hiring Technical Review 141

Totango

MAY 21, 2019

Give them support by ensuring customer success teams are only a message or phone call away. If customers have complaints that your team is not responding to, you could be alienating them and missing an opportunity to strengthen the customer relationship. 4: Poor Customer Engagement. 3: Complaints Aren’t Resolved Satisfactorily.

Churn 86

Churn Underperforming Technical Team Systems Review Onboarding 86

FastSpring

JANUARY 7, 2019

A Bad First Impression Can Cost You Money. While it’s good to invest time into developing and improving the quality of your software or service, it’s also equally as important to make sure you’re investing time into your ecommerce solution. First impressions matter! Measuring The Cost Of Downtime.

Technical Review 75

Technical Review Systems Review Software Review Underperforming Technical Team 75

Audacix

MARCH 20, 2020

When we're busy helping our teams, our customers, our neighbours, our families, it's easy to lose sight of the fact we also need to position our SaaS businesses to come out of this period stronger and ready to pounce on the opportunities that will present themselves. If you chose number 2, welcome to the club.

Underperforming Technical Team 52

Underperforming Technical Team SaaS Systems Review Software Review 52

ChurnZero

FEBRUARY 14, 2020

With fierce competitors vying for your customers’ hand in subscription, you need to show them you care—and not just about their income ( goal diggers wanted). Once the customer publishes a review, we send them an Amazon gift card as a token of our appreciation for taking time out of their day to share their positive experience.

Underperforming Technical Team 64

Underperforming Technical Team Software Review Technical Review Systems Review 64

ChurnZero

MARCH 20, 2020

Additional research showed that “[M]any of its Customer Success Managers fell short in this area, despite their technical backgrounds because they lacked the recent field experience needed to engage deeply with frontline operations teams.” No one likes talking to a corporate robot who spouts off rehearsed lines and scripts interactions.

Technical Advisors 52

Technical Advisors Technical Review Customer Success Software Review 52

ChurnZero

SEPTEMBER 13, 2019

Today is Friday the 13 th and we all know that means – bad luck, right? Then the day that was chosen to do the data migration from their previous system to your product certainly didn’t happen as planned. You are confident that the customer is in a much better place now and seems to have fended off the initial bad luck.

Churn 40

Churn Underperforming Technical Team Systems Review Software Review 40

OPEXEngine

DECEMBER 23, 2020

Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by the following set of beliefs. High churn on one-year deals (often 25% or higher) due to failed implementations. Believing that: A customer has a fixed budget that is 100% fungible between ARR (annual revenue revenue) and services.

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52