Baremetrics

AUGUST 23, 2021

You need to have a strategic approach that includes identifying your market fit, developing appropriate positioning and marketing strategies, and measuring performance. Here's where having a go-to-market (GTM) strategy comes into the picture. Here's how you can create an effective GTM strategy for your SaaS product.

Strategy 104

Strategy Scale Payment Features Software Review 104

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription. Table of Contents.

Benchmarks 123

Benchmarks Churn Payments SaaS Payments 123

Baremetrics

DECEMBER 18, 2019

What can we do to improve retention? But first, in order to improve retention, we first have to be able to measure it. These are the three retention measurements I usually start with: The “How would you feel if…?” strong acquisition and retention) almost always exceeded that threshold. Why are customers canceling?

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

User Pilot

OCTOBER 10, 2022

In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. Feature adoption allows you to separate the successful features from the underperforming ones. Uncover weak spots and improve feature adoption. We’ve got you covered!

Metrics 76

Metrics Strategy Underperforming Technical Team Onboarding 76

BrightBack

AUGUST 19, 2019

Subscription businesses can't survive on acquisition alone. Here are three ways to grow your business utilizing customer retention. Organize your teams around the customer relationship. A subscription business model requires proving a consistent return on investment (ROI) to your customers.

Retention 55

Retention Underperforming Technical Team Strategy SaaS Payments 55

User Pilot

MARCH 23, 2023

And how can customer success teams address them to ensure product growth? Reducing churn is critical for SaaS because it cuts back customer acquisition costs and increases customer retention. 3: Poor customer service or experience with the sales teams can make customers churn. moment faster. #3:

SaaS Payments 91

SaaS Payments Churn Underperforming Technical Team Payment Methods 91

User Pilot

MARCH 15, 2022

Why a go-to-market strategy plays an integral of your SaaS product success? This is where the GTM strategy comes in. In this blog post, you’ll learn everything about go-to-market strategies. Successful product launches stand on the back of an effective GTM strategy. What is a go-to-market (GTM) strategy?

Strategy 80

Strategy Marketing SaaS Customer Lifetime Value 80

ProfitWell

NOVEMBER 1, 2019

But every so often, you’d discover a strategy that got you just a little bit farther. And by putting those strategies together over time, you’d eventually end up farther and farther down the mountain. But after working with hundreds of SaaS companies, I've realized that the same advice applies for your retention rate as well.

Retention 56

Retention Strategy Underperforming Technical Team SaaS 56

Blulogix

FEBRUARY 21, 2024

By BluLogix Team Strategically Aligning Your Business Needs with the Ideal Platform In the vast sea of digital transformation, selecting the right monetization platform can feel like navigating through uncharted waters. Regulatory Compliance and Security: Ensure the platform complies with relevant industry regulations (GDPR, PCI DSS, etc.)

Payment Features 52

Payment Features Underperforming Technical Team Operational efficiency. Technical Review 52

User Pilot

MARCH 7, 2024

Other popular user engagement metrics include user activation rate , DAUs/WAUs/MAUs , user stickiness , product usage frequency, NPS, CSAT , customer retention rate , and customer churn rate. AI writing assistants help teams make their microcopies concise but informative and engaging. That's one way to explain the term.

Engagement 91

Engagement Metrics Underperforming Technical Team Scale 91

User Pilot

JANUARY 31, 2023

In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn. TL;DR At-risk customers are those who are showing signs of canceling their subscriptions. Let’s dive in! What are at-risk customers? Why should you identify at-risk customers?

Churn 94

Churn Underperforming Technical Team SaaS Payments Payment Solutions 94

OpenView Labs

AUGUST 10, 2020

Marketing in the age of the new normal —yes, we’re tired of the phrase “new normal,” too—means taking a good look at our current strategy and seeing where it can be better. COVID-19 derailed many companies’ plans and campaigns, causing mass layoffs and pushing everyone to pivot their strategy. Offer educational content.

Innovation 96

Innovation Payment Solutions Startup Payment Methods 96

SaaSOptics

MAY 19, 2022

For subscription-based SaaS businesses, your customer acquisition metrics indicate how effectively you acquire new users via sales, marketing, or a product-led approach like a free trial. Combining these different tactics makes up an effective customer acquisition strategy , which fuels the entire acquisition process. Plain and simple.

Acquisition 59

Acquisition Scale Strategy Software Review 59

User Pilot

MARCH 14, 2024

You can use customer analytics to create targeted marketing campaigns, inform product development, and reduce churn , among other things. Customer retention analytics. Customer retention rate. Use customer retention analysis to find retention drivers. This data isn’t just for top-level strategy.

Customer Lifetime Value 91

Customer Lifetime Value SaaS Underperforming Technical Team Retention 91

SaaStr

APRIL 30, 2022

So growth of the kind of subscription, eCommerce industry has been over 100% year on year for the past five years, according to McKinsey. The second constituent there is the developer. Why do developers love SaaS products? Low touch you’re gonna talk a lot about what we call customer success teams. Transcript.

SaaS Payments 239

SaaS Payments Metrics Payment Methods Scale 239

User Pilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. Upgrade intent : This intent is felt by existing customers who express an interest in enhancing their current subscription or feature usage. Recognizing churn intent early is vital for customer retention efforts.

Scale 92

Scale Underperforming Technical Team Churn Trends 92

ProfitWell

MARCH 2, 2020

The subscription economy is built on relationships. That’s what makes a customer success strategy so important. Building a solid customer success strategy is easy, too, as long as you focus on how different types of customers move through their journey, from discovery to purchase. And when they stick around, you make money—2.6

Customer Success 72

Customer Success SaaS Payments Strategy Payment Services 72

Point Nine Land

JUNE 18, 2023

In fact, it’s almost impossible to get a really good understanding of a service’s usage without looking at activity and retention numbers on a cohort-by-cohort basis. By conducting a cohort analysis, you can track customer behavior, retention, churn, and revenue over time. Should I look at churn or retention cohorts?

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

User Pilot

OCTOBER 6, 2022

What customer data can you collect to derive valuable insights and improve retention? Customer behavior analysis helps you identify the most valuable users and personalize your marketing strategy to reach them. Here are six steps to performing customer behavior analysis to boost customer retention: 1.

Payment Solutions 87

Payment Solutions Underperforming Technical Team SaaS Payments Customer Lifetime Value 87

Chargify

MARCH 25, 2019

Recurring subscriptions are becoming the norm in the business world, and for good reason. Subscription services give the end user control over costs and employee access, without the cumbersome contracts. But some software-as-a-service (SaaS) companies struggle with how to sell subscriptions.

SaaS Payments 54

SaaS Payments Payment Methods Subscription Payment Features 54

ProfitWell

MARCH 11, 2020

For years, aggressive customer acquisition strategies have dominated the marketing space. But creating customer retention strategies requires a deep understanding of your retention issues. Why you need to understand your customer retention metrics. How is customer retention measured? They just started.

Retention 52

Retention Metrics SaaS Payments Underperforming Technical Team 52

CustomerSuccessBox

JUNE 17, 2022

How unfortunate is it to see a subscriber canceling their recurring payment! This enables your product team to identify and track engagement data and optimize the product. Analysis like, Conversion analysis Churn analysis Attribution analysis Retention analysis Segmentation Funnel analysis. What is Product Analytics?

Churn 52

Churn SaaS Payments Underperforming Technical Team Payment Features 52

OpenView Labs

FEBRUARY 13, 2020

Editor’s Note: This article is part one of a two-part series outlining strategies to improve retention. . What can we do to improve retention? Working with over 800 startups, many of which I’ve formed personal relationships with, has taught me a lot about what actually moves the needle to improve retention.

Retention 52

Retention SaaS Payments Strategy Payment Solutions 52

ProfitWell

MARCH 12, 2020

The subscription-based economy boom has brought with it more competition than ever before, raising the bar for companies trying to offer recurring products or services to their customers. However, behind the boom lies the rising consumer demand for subscriptions. Payment processing. Customer support. Bookkeeping.

SaaS Payments 59

SaaS Payments Subscription Payment Features Payments 59

ProfitWell

MARCH 23, 2020

There are a few key metrics that all subscription businesses should be completely on top of. Churn is the make or break of your subscription business. Churn is defined as the moment when a subscription ends and renewal does not happen, or when a customer cancels. Stay on top of retention by tracking your customer churn rate.

Subscription 85

Subscription Payment Features Metrics Business 85

User Pilot

NOVEMBER 23, 2023

TL;DR Regular roadmaps kill outcomes by forcing teams to think in the categories of features and timelines. It’s difficult to implement outcome-based roadmaps because stakeholders don’t trust product teams to deliver on business goals. Many companies lack differentiation strategies and drive product development by copying competitors.

Scale 86

Scale Underperforming Technical Team Sales Recruiting Software Review 86

Totango

JULY 28, 2021

Adhering to good hiring practices when recruiting customer success managers can improve the quality of your customer relationships and increase client retention rates. By performing this function, customer success managers help promote customer satisfaction, laying the groundwork for retention and brand ambassadorship.

Customer Success 118

Customer Success Management Underperforming Technical Team Scale 118

SaaSHolic

DECEMBER 2, 2021

Product onboarding is an essential part of customer activation and retention for businesses that are SaaS providers. A bad onboarding experience won’t impact your bottom line as a SaaS company, but it will negatively affect your customer’s productivity. What makes an onboarding experience a bad one? What does that mean?

Onboarding 52

Onboarding Strategy SaaS Underperforming Technical Team 52

Chart Mogul

APRIL 29, 2021

Over the last six months, we built and refined a dedicated outbound sales strategy. We spend most of our waking hours thinking about how to build a reliable, beautiful product that helps subscription businesses grow faster using their customer and billing data. It also extends to our customer acquisition and sales strategy.

Scale 59

Scale Sales Hiring Strategy Underperforming Technical Team 59

Baremetrics

AUGUST 1, 2021

In the SaaS industry, acquiring new leads through short-term marketing promotions will not cut it--which works as a killer strategy for the eCommerce business model. So what works (and doesn’t work) as a SaaS acquisition strategy? Showcase success stories This is one of the most tried-and-tested strategies that works wonders.

Acquisition 98

Acquisition Strategy SaaS Underperforming Technical Team 98

Sales Hacker

SEPTEMBER 24, 2022

In this article, I’ll walk you through: What a sales funnel is, The elements of a high-performing sales funnel, And finally, strategies to create sales funnels that get results. There’s sales pipeline , a 7-stage journey describing what your sales team must do to convert a lead to a customer. What is a sales funnel? A whopping 67.6%

Sales Funnel 118

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 118

ProfitWell

SEPTEMBER 24, 2019

If your SaaS company doesn’t have a pricing strategy in place, you’re leaving huge revenues on the table. Yes, nailing your pricing strategy is crucial to SaaS success—but it doesn’t have to be that difficult. In the subscription-based pricing model, customers pay on a regular basis for continued use of a service or product.

Pricing 64

Pricing SaaS Payments Strategy Payments 64

User Pilot

DECEMBER 18, 2020

The bad news is: there is no ‘one-size-fits-all’, cookie-cutter method. Or maybe they got the initial value, but have not progressed beyond the ‘basics’ They may be open to switching over to a competitor or are considering canceling their subscription. Source: imgflip.

Engagement 98

Engagement Strategy Underperforming Technical Team Social Media 98

User Pilot

JULY 27, 2023

Chief Technical Officer : Responsible for outlining the company’s technological vision, implementing technology strategies, and ensuring that the technological resources are aligned with the company’s business needs. They also manage finances and supervise one or more engineering teams. Average salary: $196,172/yr.

Sales Hiring 92

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 92

Totango

JULY 8, 2021

To move away from this pattern, we suggest organizations put in place an early customer warning system that enables their customer success team focus on proactive customer retention. We find this solution works best for teams operating in a high- to medium-touch engagement model. How to Build An Early Customer Warning System.

Systems Review 65

Systems Review Underperforming Technical Team Payment Features Churn 65

Chart Mogul

APRIL 29, 2021

Over the last six months, we built and refined a dedicated outbound sales strategy. We spend most of our waking hours thinking about how to build a reliable, beautiful product that helps subscription businesses grow faster using their customer and billing data. It also extends to our customer acquisition and sales strategy.

Scale 52

Scale Sales Hiring Strategy Underperforming Technical Team 52

Totango

NOVEMBER 23, 2021

They can store customer contact data, identify sales opportunities, schedule sales appointments, record notes from sales meetings and manage sales teams. They serve to promote customer satisfaction, retention and brand advocacy, not just sales per se. CRM tools are great at what they’re designed for. You Can’t Evaluate Customer Health.

Software 91

Software Underperforming Technical Team Churn Customer Success 91