FastSpring

FEBRUARY 8, 2024

Explore the Power of Changelog Integration in Our Documentation Navigating the Tax Landscape: Key Changes That Demand Your Attention in 2024 Quarterly B2B Onboarding Update: Your Complete Guide to Seamless Transactions! For additional guidance, refer to our FastSpring help documents on information reporting. Visit our Support page.

Payment Methods 78

Payment Methods Customer Support Merchant Services Payments 78

FastSpring

FEBRUARY 16, 2021

Subscriptions have slowly become a significant part of our lives. And our favorite apps are paid for at the same time every month automatically. Not only are subscriptions and automated billing services more convenient for our customers, but it also gives our businesses stability through recurring revenue. Let’s dive in.

Merchant Services 78

Merchant Services Payment Solutions Payment Features Payment Methods 78

User Pilot

OCTOBER 6, 2022

How can you analyze customer behavior in-app to deliver unparalleled in-app experiences? Customer behavior data refers to any customers’ interactions inside the product across the different stages of the customer journey : from engaging with the onboarding checklist, to clicking on a particular feature, and more.

Payment Solutions 94

Payment Solutions Underperforming Technical Team SaaS Payments Customer Lifetime Value 94

FastSpring

JANUARY 29, 2021

Some of the updates to our platform include faster seller onboarding, support for more languages, and a play-by-play rundown of how we’ve made PSD2 compliance effortless for our sellers. Enhanced Our Platform for FastSpring Seller Onboarding. Made PSD2 Compliance Easy for Global Sellers.

Merchant Services 78

Merchant Services Payment Services Payment Methods compliance 78

Baremetrics

JULY 30, 2021

Chargebee is a company that offers a wide range of features and toutes itself as the leader in subscription billing management. Within their platform, users can manage various aspects of their online customers such as subscription, recurring billing, invoicing, payments, accounting, taxes, and more.

Systems Review 52

Systems Review Technical Review Payment Features Payments 52

FastSpring

OCTOBER 13, 2020

Optimize Your Onboarding Process to Deliver Value Quickly. Onboarding is your opportunity to teach a new customer how to successfully use your product. The more you invest in your onboarding process, the more retention you will see over time. And don’t be afraid to revisit your onboarding process on a regular basis.

Retention 148

Retention Payment Features Payment Methods Payment Services 148

User Pilot

MARCH 23, 2023

TL;DR Customer churn refers to the rate at which a business loses customers within a specific period. 2: Customers churn as a result of an ineffective onboarding process that doesn’t deliver product value. Create a personalized onboarding flow to help users reach the Aha! moment faster. #3: Want to reduce customer churn?

SaaS Payments 96

SaaS Payments Churn Underperforming Technical Team Payment Methods 96

Subscription Flow

NOVEMBER 28, 2023

One needs to keep working to retain existing customers and onboard more. However, it greatly depends on the choice of the system that is used to run the eCommerce setup. Well-known open-source eCommerce systems give companies total control over their online presence, including back-end operations and user interface.

Payment Methods 59

Payment Methods Merchant Services SaaS Payments Payment Services 59

Subscription Flow

NOVEMBER 28, 2023

In their early stages, SaaS software startups typically target the early adopters in the tech or mid-market segments. This indicates that the clients are typically businesses in need of specialized solutions for various aspects of their business operations, including project management, marketing, accounting, and so on.

SaaS Payments 59

SaaS Payments Payments Business Model Payment Services 59

User Pilot

APRIL 29, 2024

The renewal rate is calculated as the number of customers who renew their subscription divided by the total number of customers up for renewal at any given period. SaaS renewal best practices for driving free to paid conversions include: Create a personalized onboarding experience to retain trial users.

SaaS Payments 86

SaaS Payments Business SaaS Payment Solutions 86

Stax

DECEMBER 4, 2023

For any merchant selling products or services online, it’s always a good idea to allow customers to make payments on their platform itself—instead of redirecting them to a third-party website or gateway. In this article, we’ll discuss everything you need to know about ensuring AML compliance as a payment facilitator (or PayFac).

Merchant Services 88

Merchant Services Payment Services Payfac compliance 88

User Pilot

OCTOBER 15, 2023

TL;DR A SaaS conversion rate refers to the percentage of visitors who take a desired action on the website or in-app. For SaaS companies, this isn’t just about website sign-ups but also in-app conversions, leading to paying users, unlike e-commerce, where a conversion might be a purchase.

SaaS Payments 99

SaaS Payments Payment Methods Payment Solutions Payments 99

CustomerSuccessBox

APRIL 7, 2022

And, of course, in remote customer onboarding! Read on to know how remote customer onboarding can do so many things that you never thought could have been possible! Every customer success team during the onboarding, buzz around the term “Early value”, the question is how does it all start and even delivered?

Onboarding 52

Onboarding SaaS Payments Payment Methods Scale 52

OPEXEngine

AUGUST 17, 2021

With the explosive growth of the SaaS business model impacting businesses worldwide, many are navigating SaaS financial operations and subscription management for the first time. Spreadsheets and disconnected systems open the door for errors. Choose a solution made for B2B.

Payment Services 52

Payment Services B2B SaaS Payments Payments 52

User Pilot

DECEMBER 1, 2021

User adoption refers to how many of the users who sign up for your product, use it and the features relevant to them. User adoption rate is an important metric for most SaaS companies as they rely on continuous payments/renewed subscriptions to stay in business. Let’s get started! What is user adoption? Source: Userpilot.

SaaS Payments 98

SaaS Payments Payment Solutions Payment Services Payment Features 98

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. Touchpoints also include occasions when clients interact with your software app in a SaaS context. Delivering customer support.

B2B 116

B2B Payment Methods Payments SaaS Payments 116

User Pilot

JULY 5, 2023

You can use the following 14 effective tactics to improve customer satisfaction scores : Offer personalized customer experiences from the onboarding phase by tailoring them to customers’ needs and preferences. Use interactive walkthroughs to guide users step-by-step, highlight key tasks, and engage more customers during onboarding.

SaaS Payments 97

SaaS Payments Payment Solutions Payment Services Payment Methods 97

User Pilot

JULY 18, 2023

This article shows you various ways to calculate churn, make sense of the data, and create proactive solutions to retain more customers. TL;DR Customer churn is the rate at which users discontinue their subscription or stop using a particular product or service. Poor onboarding. Monthly recurring revenue. Price increases.

Churn 90

Churn Payments SaaS Payments Payment Solutions 90

The Marketing & Growth Hacking Publication

FEBRUARY 3, 2019

They expect an end-to-end shopping “experience” and this is where eCommerce subscription has a chance to shine by developing long term relationships with consumers. And subscription eCommerce seems to be the answer. The subscription eCommerce market has grown by a whopping 100% year-over-year for the past five years.

Payment Methods 40

Payment Methods Payments Payment Features Subscription 40

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Average salary: $95,566/yr. Average salary: $46,035/yr.

Sales Hiring 97

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 97

User Pilot

OCTOBER 17, 2023

Collect customer feedback to recognize problematic areas of your app and act on them by addressing actual needs that are not being met (instead of just minor bugs). Then you can refine your help center resources and use them to provide proactive support and tailored solutions. Creating custom events with Userpilot.

Payment Methods 89

Payment Methods Payment Solutions SaaS Payments Payment Services 89

The Angel VC

APRIL 24, 2015

I’m not referring to sophisticated reports or analyses but to the much more mundane question of what exactly people mean when they use a term like “revenues”. If you’re selling monthly subscriptions, MRR is simply the price paid each month for the subscription. Say you’ve acquired two new customers.

Payments 193

Payments SaaS Payments Metrics Revenue 193

User Pilot

DECEMBER 19, 2023

With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. Design a successful onboarding flow to help users unlock value quicker. For example, you can personalize your value proposition , in-app messaging , and communication style to suit user preferences.

SaaS Payments 88

SaaS Payments Management Customer Lifetime Value SaaS 88

Natalia Luneva

JANUARY 13, 2021

However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. Certain time” may refer to a month, quarter or year. The period refers to a month or year depending on which payment option you offer or which of them is more popular.

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

User Pilot

JUNE 8, 2023

TL;DR Event data refers to customer-generated information that indicates specific customer activities. After setting onboarding goals, tracking user interaction with in-app guidance elements will optimize the onboarding process to increase activation rates. What is event data? Why should you collect event data?

SaaS Payments 90

SaaS Payments Data Payment Solutions Payments 90

ProfitWell

MARCH 24, 2020

The subscription model is booming. Almost everything is sold as a subscription, from socks to razor blades, and of course software. Without further ado, let's look at nine subscription-based companies absolutely nailing it in 2020. What is a subscription company? So why the subscription business model?

Subscription 72

Subscription Payment Features Payment Methods Payments 72

User Pilot

MARCH 5, 2024

User behavior analytics tools are applications that track and analyze how users interact with your website or app. Will it scale well with your app or website? Userpilot – the best user behavior analytics software for web apps Userpilot is a product growth and digital adoption platform for large and small enterprises.

Payment Solutions 52

Payment Solutions Payments SaaS Payments Payment Methods 52

Sales Hacker

JULY 18, 2022

Welcoming and onboarding email sequences are a free hit — they get opened. Actions: Sending a series of welcoming emails/onboarding emails (we recommend sending the maximum of 2-3 emails with intervals of 1-2 days. Here’s an idea: Create a quick view for customer engagement in your CRM system. We’re going to activate customers.

Payment Services 75

Payment Services Churn Payment Methods Payment Solutions 75

Incredo

NOVEMBER 21, 2019

Precisely – about SaaS affiliate programs… SaaS partner programs entice both software providers and affiliate partners for various reasons: 1) SaaS products are usually low-cost. 2) Software companies can pay high commissions because they don’t sell physical products. 5) Everyone minds his own business.

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

ProfitWell

OCTOBER 29, 2019

Churn prevention refers to the strategies companies use to minimize their churn. There are a number of reasons a customer leaves your service, each requiring a different kind of solution. Your recurring subscription failed. Subscription payments are the crux of your business. What is churn prevention?

Churn 66

Churn Merchant Services Payment Services SaaS Payments 66

Stax

MARCH 19, 2024

Business owners are increasingly showing an overwhelming preference for SaaS platforms with embedded payment capabilities as part of their offerings. Manual payment processing and disconnected software and payment solutions are dying out, and research by Sifted shows that the integrated financial services market will grow to $3.6

Payments 88

Payments Payment Services Payment Methods SaaS Payments 88

Buffer Resources

OCTOBER 23, 2023

Instagram Data Portability Users can now transfer their Instagram media to Google Photos and other services, enhancing data management across apps. Use this feature to secure and manage your digital assets efficiently. Use this feature to reference and connect with other content, enriching your video narratives.

Social Media 84

Social Media Payments Payment Services Payment Methods 84

OPEXEngine

FEBRUARY 22, 2022

Customers of these SaaS companies also referred to as “Small and Medium Businesses” or SMBs, need the same software solutions as Enterprise companies but have resource constraints that prevent them from using the top SaaS vendors. The most common resource constraints are staffing and budget. Inside Sales. eCommerce Marketplaces.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription.

Benchmarks 115

Benchmarks Churn Payments SaaS Payments 115

ProfitWell

MARCH 24, 2020

2020 is the year of Corona Virus thus far but it’s also the year in which the subscription business model is excelling. Subscription companies have become incredibly popular in the past two decades. Almost everything is sold as a subscription, from socks to razor blades, and of course software.

Subscription 40

Subscription Payment Features Payment Methods Payments 40

Buffer Resources

JULY 11, 2023

If I used ChatGPT to write an article (not counting access to the web plugin from a Plus subscription), it would only be referencing facts up to September 2021. Google Drive’s folder system was too clunky and didn’t have the features I wanted to build my Wiki-like knowledge base, so I chose Notion. and Facebook groups.

Payments 69

Payments Social Media Systems Review AI Search 69

Valuize Consulting

MAY 11, 2020

The rise of the customer success ‘domain’ in B2B software companies has driven this new market category. Most B2B software companies have now made attempts to build Customer Success organizations, and their focus has shifted to increasing the efficiency, scale and impact of these teams.

Technical Review 40

Technical Review Technology Customer Success Payment Solutions 40