Stax

DECEMBER 20, 2023

Offering payment processing services is a move that makes sense for a lot of SaaS companies, particularly if your software helps your customers run their business. For example, if you have a project management app, then you can add payment features that allow people to use your software to take payments from their clients.

Merchant Services 88

Merchant Services Payment Services SaaS Payments Payments 88

User Pilot

FEBRUARY 25, 2024

Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. The former tracks trends for software users , while a consumer behavior trend mainly refers to online shopping, such as buy-now-pay-later payment methods.

SaaS Payments 102

SaaS Payments Trends Payment Solutions Payment Methods 102

User Pilot

APRIL 15, 2024

In-app support strategies to eliminate them. TL;DR Customer communication pain points refer to the problems customers encounter when trying to get help through your support channels. Collect passive customer feedback to improve the in-app experience and more. This article aims to help you avoid that.

Communication 102

Communication SaaS Payments Payment Solutions Payment Methods 102

User Pilot

OCTOBER 6, 2022

How can you analyze customer behavior in-app to deliver unparalleled in-app experiences? Customer behavior data refers to any customers’ interactions inside the product across the different stages of the customer journey : from engaging with the onboarding checklist, to clicking on a particular feature, and more.

Payment Solutions 95

Payment Solutions Underperforming Technical Team SaaS Payments Customer Lifetime Value 95

User Pilot

MARCH 7, 2022

A smooth onboarding process is like the key to a puzzle. A customer’s payment is typically the finish line of a race. Onboarding customers is crucial to developing a long-term relationship with them and ensuring their loyalty to the business. Customer onboarding helps customers realize the full value of the product.

Onboarding 96

Onboarding Engagement Payment Methods SaaS Payments 96

FastSpring

FEBRUARY 8, 2024

Explore the Power of Changelog Integration in Our Documentation Navigating the Tax Landscape: Key Changes That Demand Your Attention in 2024 Quarterly B2B Onboarding Update: Your Complete Guide to Seamless Transactions! For additional guidance, refer to our FastSpring help documents on information reporting. Visit our Support page.

Payment Methods 78

Payment Methods Customer Support Merchant Services Payments 78

User Pilot

OCTOBER 15, 2023

TL;DR A SaaS conversion rate refers to the percentage of visitors who take a desired action on the website or in-app. For SaaS companies, this isn’t just about website sign-ups but also in-app conversions, leading to paying users, unlike e-commerce, where a conversion might be a purchase.

SaaS Payments 101

SaaS Payments Payment Methods Payment Solutions Payments 101

User Pilot

FEBRUARY 22, 2024

Use in-app messages to improve customer communication. Answer customer concerns with in-app educational materials. To begin customer segmentation early in the user journey, incorporate a welcome survey into the onboarding flow: To learn more about onboarding segmentation capabilities, get your free Userpilot demo today!

Communication 103

Communication Outsourcing Services Strategy Payment Solutions 103

FastSpring

JANUARY 29, 2021

Some of the updates to our platform include faster seller onboarding, support for more languages, and a play-by-play rundown of how we’ve made PSD2 compliance effortless for our sellers. Enhanced Our Platform for FastSpring Seller Onboarding. Made PSD2 Compliance Easy for Global Sellers.

Merchant Services 78

Merchant Services Payment Services Payment Methods compliance 78

User Pilot

MARCH 23, 2023

TL;DR Customer churn refers to the rate at which a business loses customers within a specific period. 2: Customers churn as a result of an ineffective onboarding process that doesn’t deliver product value. Create a personalized onboarding flow to help users reach the Aha! moment faster. #3: Want to reduce customer churn?

SaaS Payments 97

SaaS Payments Churn Underperforming Technical Team Payment Methods 97

Blulogix

JANUARY 5, 2024

Take your business further with BluIQ’s flexible, scalable, enterprise-grade intelligent billing solutions. Recurring Revenue Definition: Recurring revenue refers to the portion of a company’s total revenue that comes from subscription-based products or services. Subscription Billing 1.

Subscription 52

Subscription Payment Features Payment Services Payments 52

User Pilot

MARCH 7, 2023

TL;DR In SaaS, cancellation (also referred to as “ churn “) is when a customer stops using your product and then unsubscribes from their plan. Terrible primary onboarding. No ongoing value realization: Help users discover advanced features and uncover additional value with in-app tooltips. Keeping bugs unfixed.

SaaS Payments 103

SaaS Payments Subscription Payment Features Payment Methods 103

Subscription Flow

NOVEMBER 28, 2023

In their early stages, SaaS software startups typically target the early adopters in the tech or mid-market segments. This indicates that the clients are typically businesses in need of specialized solutions for various aspects of their business operations, including project management, marketing, accounting, and so on.

SaaS Payments 59

SaaS Payments Payments Business Model Payment Services 59

CustomerSuccessBox

APRIL 7, 2022

And, of course, in remote customer onboarding! Read on to know how remote customer onboarding can do so many things that you never thought could have been possible! Every customer success team during the onboarding, buzz around the term “Early value”, the question is how does it all start and even delivered?

Onboarding 52

Onboarding SaaS Payments Payment Methods Scale 52

Subscription Flow

NOVEMBER 28, 2023

One needs to keep working to retain existing customers and onboard more. However, it greatly depends on the choice of the system that is used to run the eCommerce setup. Well-known open-source eCommerce systems give companies total control over their online presence, including back-end operations and user interface.

Payment Methods 59

Payment Methods Merchant Services SaaS Payments Payment Services 59

SaaStr

NOVEMBER 21, 2022

Brex then scaled its payments business quickly. Then, it built an entire ecosystem around it, soon launching Shopify payments, an embedded payment tool that quickly became the largest piece of the business. “Create more value for customers, increase retention, and allow for a truly differentiated solution.”

Payments 178

Payments Payment Methods Embedded Payments Scale 178

User Pilot

MAY 16, 2023

Beyond the sprawling knowledge bases and ever-occupied support agents, UX patterns and in-app communication channels help you meet customers’ needs on demand. TL;DR Contextual help refers to the provision of targeted and relevant assistance or guidance to users within a specific context or situation. But why is this so important?

Payment Solutions 93

Payment Solutions Payments SaaS Payments Payment Services 93

Stax

DECEMBER 4, 2023

For any merchant selling products or services online, it’s always a good idea to allow customers to make payments on their platform itself—instead of redirecting them to a third-party website or gateway. In this article, we’ll discuss everything you need to know about ensuring AML compliance as a payment facilitator (or PayFac).

Merchant Services 88

Merchant Services Payment Services Payfac compliance 88

User Pilot

JANUARY 26, 2023

Implement an in-app knowledge base with self-help resources. Send payment reminders both through email and in-app to prevent involuntary churn. As a win-win solution, create and organize self-help resources in an in-app knowledge base. Implement loyalty programs to encourage referrals and product engagement.

SaaS Payments 98

SaaS Payments Payment Solutions Metrics Payment Methods 98

User Pilot

JULY 5, 2023

You can use the following 14 effective tactics to improve customer satisfaction scores : Offer personalized customer experiences from the onboarding phase by tailoring them to customers’ needs and preferences. Use interactive walkthroughs to guide users step-by-step, highlight key tasks, and engage more customers during onboarding.

SaaS Payments 97

SaaS Payments Payment Solutions Payment Services Payment Methods 97

User Pilot

OCTOBER 17, 2023

Collect customer feedback to recognize problematic areas of your app and act on them by addressing actual needs that are not being met (instead of just minor bugs). Then you can refine your help center resources and use them to provide proactive support and tailored solutions. Creating custom events with Userpilot.

Payment Methods 91

Payment Methods Payment Solutions SaaS Payments Payment Services 91

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Average salary: $95,566/yr. Average salary: $46,035/yr.

Sales Hiring 97

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 97

Casey Accidental

FEBRUARY 22, 2024

At Faire, both sides of the marketplace refer their existing customers onto the platform because it is easier to manage orders with Faire’s free SaaS platform, and to get access to net 60 payment terms and free returns. Notes: Make sure to measure the value of seller-referred customers separately from other acquisition channels.

Payments 116

Payments SaaS Payments Scale Payment Methods 116

User Pilot

NOVEMBER 24, 2023

Some impressive functionalities offered by this tool to help you achieve your goals include user onboarding, in-app support, funnels, event tracking, in-app surveys, and survey analytics. While UserIQ is a promising solution, there are better alternative tools in the market.

Payment Solutions 52

Payment Solutions SaaS Payments Software Review Payments 52

User Pilot

JUNE 8, 2023

TL;DR Event data refers to customer-generated information that indicates specific customer activities. After setting onboarding goals, tracking user interaction with in-app guidance elements will optimize the onboarding process to increase activation rates. What is event data? Why should you collect event data?

SaaS Payments 92

SaaS Payments Data Payment Solutions Payments 92

Totango

AUGUST 23, 2022

Touchpoints also include occasions when clients interact with your software app in a SaaS context. During the sales process, including sales appointment scheduling, meetings and payment processes. Persuading a customer to try your freemium app. Extending an offer to upgrade to your premium app. Onboarding.

B2B 115

B2B Payment Methods Payments SaaS Payments 115

User Pilot

JULY 18, 2023

This article shows you various ways to calculate churn, make sense of the data, and create proactive solutions to retain more customers. Poor onboarding. Apply these 7 retention strategies to reduce churn rates: Personalize user onboarding for different user segments. Leverage secondary onboarding to retain existing customers.

Churn 92

Churn Payments SaaS Payments Payment Solutions 92

User Pilot

NOVEMBER 28, 2023

TL;DR SaaS reporting refers to the process of collecting, analyzing, and presenting data related to the performance, usage, and effectiveness of a SaaS product.It Appcues is a robust product adoption and user onboarding platform for web and mobile apps. Let’s dive in! There is a better tool for your SaaS than Appcues!

SaaS Payments 52

SaaS Payments Payments Payment Solutions Payment Services 52

User Pilot

AUGUST 31, 2023

Customer acquisition marketing refers to the subset of strategies and activities within customer acquisition that focus on marketing techniques to attract and convert potential customers. New customers bring in subscription fees, licensing charges, or usage-based payments, which are the lifeblood of SaaS businesses.

Acquisition 100

Acquisition SaaS Payments Payment Methods Metrics 100

User Pilot

JULY 24, 2023

Gamifying onboarding. Account-based marketing is the preferred approach for enterprise solutions while software bundles often leverage email marketing to generate sales. There are a few SaaS marketing you could consider: In-app marketing. Increasing signups with a free trial. Personalizing the user experience.

SaaS Payments 78

SaaS Payments Marketing Payment Solutions SaaS 78

User Pilot

AUGUST 29, 2021

In case it isn’t, you can check out our other in-depth comparisons to determine the best solution for your use case and business! This could be something as simple as pressing a button or making a payment. Hence, you can then pinpoint the friction points in feature onboarding. What is Amplitude Analytics? Source: Amplitude.

Payment Solutions 98

Payment Solutions Payments SaaS Payments Payment Services 98

User Pilot

JANUARY 30, 2023

TL;DR Behavioral data describes what the user does in the mobile or web app and how, while behavioral data analytics helps you understand why they do it. Behavioral data doesn’t include demographic data, transactional data, or systems data. It could refer to interactions in real life, for example at home or in a store.

Payment Solutions 89

Payment Solutions Data Payment Methods Management 89

Totango

SEPTEMBER 22, 2022

SaaS Tools to Jumpstart Your Business Growth: Five Essential Apps. Software-as-a-Service ( SaaS ) tools automate your business functions, fueling your growth by increasing efficiency. Software-as-a-Service tools are apps that are hosted remotely and accessed through the cloud rather than installed on-premise.

SaaS Payments 71

SaaS Payments Scale Payments Payment Solutions 71

User Pilot

MAY 29, 2023

Identify friction with session recordings or heatmaps , and help users overcome obstacles with in-app guidance. More frequently, the term is used in reference to conversion funnels. Minimum viable onboarding. Here’s SkedSocial’s onboarding funnel. SkedSocial onboarding funnel: Account creation.

Management 93

Management Payment Solutions SaaS Payments Social Media 93

User Pilot

FEBRUARY 2, 2023

In the process of setting up a user feedback system and looking for successful customer satisfaction survey examples to inspire you? Hubspot measures the satisfaction of customers mid-way into the onboarding program with an email survey. The survey is sent to the user via email as opposed to in-app like in the previous examples.

SaaS Payments 94

SaaS Payments Payment Solutions SaaS Payment Services 94

User Pilot

DECEMBER 19, 2023

With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. Design a successful onboarding flow to help users unlock value quicker. For example, you can personalize your value proposition , in-app messaging , and communication style to suit user preferences.

SaaS Payments 90

SaaS Payments Management Customer Lifetime Value SaaS 90

FastSpring

FEBRUARY 16, 2021

And our favorite apps are paid for at the same time every month automatically. Automated billing is a system that allows businesses to automate routine elements of business like subscription billing, invoice payments, and repeating failed payments. Subscriptions have slowly become a significant part of our lives.

Merchant Services 78

Merchant Services Payment Solutions Payment Features Payment Methods 78