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Startup Metrics

TechEmpower SaaS

Don’t worry about scaling just yet. If your numbers work out, then scaling becomes a question of capital. channels (search, social, viral, new media), cost-efficient distribution We often reference Dave’s work when talking to innovators. cto , infotech , innovation , product , project , saas

Metrics 390
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How to Build Happier Employees – Lessons From HubSpot’s CTO Dharmesh Shah and Chief People Officer Katie Burke

SaaStr

At SaaStr Annual we had a great session with HubSpot Founder & CTO, Dharmesh Shah, and their Chief People Officer, Katie Burke, on building happier employees. We add human touches to as many things as possible, and then we innovate and listen to our employees, at scale, and the results, I think, speak for themselves.

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SaaStr Podcast #214: Erica Schultz, CRO @ New Relic on What It Takes To Successfully Scale Into Enterprise

SaaStr

Erica Schultz is Chief Revenue Officer @ New Relic, the company that gives you the real time insights your software driven business needs to innovate faster. Prior to their IPO, New Relic raised over $214m in funding from some of the best in the business including Benchmark, Insight Venture Partners and Blackrock, to name a few.

Scale 166
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11 Key SaaS Roles and Responsibilities in 2023

User Pilot

Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Time to Market for New Products : Also known as velocity, this metric measures the CTO’s effectiveness and speed in rolling new products /features. Come up with product and new feature ideas.

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The Future of Work: Announcing a New Strategic Partnership with Dropbox

BetterCloud

Later this year, Dropbox will offer their customers a new solution called BetterCloud for Dropbox, allowing businesses to enforce custom security policies, scan content for sensitive data, and automate critical processes. Here’s what the new best-of-breed world looks like. But it’s creating a fragmented workplace and new friction.

New CTO 53
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Quality and consistency: Best practices for building a strong, scalable support experience

Intercom, Inc.

Having worked on support teams in organizations large and small, Chris notes that the key to building a strong support experience that can scale is to consistently measure the quality of customer conversations in order to know what’s working – and where there’s room to adapt and improve.

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CEOs of Zapier, Walkme and Dialpad: How to Build Your First Management Team (Video + Transcript)

SaaStr

The panelists offer their insights, which at times conflict with the viewpoints of other panelists, on hiring a cohesive team that can really scale the business. As you said, people take it hard if suddenly you say, “Hey, this is your new EVP. Then help you scale it and bring some of that expertise to the table.