SaaStr

SEPTEMBER 15, 2020

Or 2) File sales tax returns online through a sales tax solution that tells you when, where, and what you need to remit. Our first introduction to sales tax was dealing with it as a liability,” CTO and Co-founder David Heinemeier Hansson says. “We Your tax payments are also made for you with TaxJar’s AutoFile. .

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Payment Services compliance SaaS Payments Scale 268

SaaStr

NOVEMBER 21, 2019

Since 2010 we’ve seen more startups, funds, and capital than ever before, but with this drastic increase, investors are seeing unexpected new trends reshaping the future of the industry. The panel that we are in is called Is Seed the New Series A, and this is a question that I’ve been asking informally yesterday and today.

New CTO 147

New CTO Sales Hiring B2C CTO Hire 147

Chart Mogul

MARCH 9, 2020

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. For the first 2-3 years of Buffer’s existence, Joel and his team did not need a specialized solution for subscription analytics. The Solution: Invest in a revamped data infrastructure.

Payment Solutions 113

Payment Solutions Payment Features Payments Social Media 113

FastSpring

DECEMBER 22, 2020

Many of their software solutions sold by our customers facilitate remote work environments, and most customers have expanded their customer bases meaningfully during the pandemic. With this new investment, we are already increasing our pace of innovation and have a very exciting roadmap of things to come over the next 12 months.

Payment Methods 91

Payment Methods Payment Services Payment Solutions Payments 91

Hull

JANUARY 22, 2019

Over the past few years, we've seen a new role emerging at within scaling startups - the growth engineer. These roles are filled by engineers that roll up to the CMO/COO (not CTO) as part of a growth team. Second, cloud-hosted SaaS apps meet “consumerized” technology buyers via a freemium sales models. But what most people miss.

SaaS Payments 77

SaaS Payments Technical Advisors Engineering Payment Solutions 77

SaaStr

JANUARY 14, 2020

What sets apart some of the most successful, high-growth companies we see today—Slack, Dropbox, Atlassian—has been their ability to tap into and master a new GTM strategy: B2C2B. So we cracked open a basic programming book and we started learning how to write our first lines of software together.

B2B 133

B2B B2C Scale New CTO 133

Baremetrics

MAY 4, 2020

The customers whose subscriptions end because their credit card payments failed and they never made up for the payment. According to our data, SaaS and subscriptions businesses lose around 9% of their MRR due to failed payments on average. I’m talking about involuntary churn. Just how much damage is involuntary churn causing?

Payment Methods 124

Payment Methods Payment Services SaaS Payments Payment Solutions 124

SaaStr

NOVEMBER 11, 2019

When the company was first founded, two of its co-founders, Wade and CTO Bryan were freelancing on web projects and soon noticed a pattern around their clients who were asking for more and more integrations built from one app to another This is where the idea for Zapier was born. Delores Brown is LaunchDarkly’s Chief of Staff.

Payment Services 100

Payment Services CTO Hire Payments New CTO 100

Intercom, Inc.

DECEMBER 21, 2021

With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. There is so much knowledge in the sales CRM systems.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

Chart Mogul

MARCH 9, 2020

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. For the first 2-3 years of Buffer’s existence, Joel and his team did not need a specialized solution for subscription analytics. The Solution: Invest in a revamped data infrastructure.

Payment Solutions 52

Payment Solutions Payment Features Payments Outsourcing Services 52

Chargify

OCTOBER 4, 2017

Looking back at their own experiences, Sonnenberg has this advice for new subscription-based startups: “Start with Stripe + Chargify. In this post we dive into understanding the billing iceberg effect and what to consider when determining if you should build or buy your recurring billing solution. Uri Foox, Founder, Zoey.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

OpenView Labs

JULY 2, 2020

New for 2020: SaaS Pricing and COVID-19. In this brand-new report, we finally answer the question “Freemium or free trial?” About half of respondents, evenly distributed across size or industry, were offering temporary relief on payment terms. How to Screw Up Your Software Pricing and Packaging Completely.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company.

Payment Methods 201

Payment Methods Merchant Services Scale Payments 201

SaaStr

JULY 19, 2019

Prior to InCountry, Peter founded six and sold 6 enterprise software companies that were acquired by Sun, Citrix, VMware, Oracle, Sprinklr and Prograph. Previously, Peter was also the CTO/CIO of CBS Interactive where he brought CBS into the cloud. At Sun, Peter was the CTO of the Liberty identity consortium that designed SAML 2.

VP of Engineering 132

VP of Engineering CTO Hire Technical Review Sales Hiring 132

Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. They often superimpose it on the new company they’ve joined.

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Technical Review Leadership VP of Engineering CTO Coach 274

SaaStr

APRIL 18, 2019

I remember when I was in business school the internet was brand new and back then the hero was Jerry Yang. They were building time and expense software. And so we started building a cloud solution, but it was a long arduous journey. And said to Marc, “Hey we love your Salesforce app. It’s in the cloud.

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Sales Recruiting VP of Engineering Scale SaaS Payments 170

SaaStr

DECEMBER 13, 2019

And by business technology function I want to define that because sometimes there’s a overlap with the CTO from an engineering side. Is that a new innovation in org structures and the remit of the role? Software by nature is an imperfect industry, right? And how have we seen that purchasing power of the CIO maybe change?

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Technical Advisors Scale Technical Review Payment Solutions 160

Sales Hacker

JANUARY 21, 2020

In 1995, while a high school student Rhode Island he was an early employee at Intelecom Data Systems, one of America’s first commercial internet service providers and website developers. We were part of the office of the CTO. Angus Davis: Foundation Capital is a Silicon Valley-based venture capital firm. Sam Jacobs: Wow.

Payment Methods 55

Payment Methods Scale CTO Coach SMB 55

ProfitWell

JANUARY 2, 2020

Not only does your sales team need to bring new customers through the door, but they also need to ensure that what they’re selling matches up exactly with those customers’ expectations. The length of a contract defines how often subscription payments recur. Retain : our automated churn-reduction software. Contract length.

B2C 52

B2C Subscription Payment Features Payments 52

BetterCloud

SEPTEMBER 6, 2019

Our new Chief Technology Officer (CTO) Andra Milender defected from a medical career track before finding her footing on a technology path. She’s looking forward to helping BetterCloud scale and become one of the most reliable solutions that customers use. What does your role as the CTO entail? You wear all hats as CTO.

Part-Time CTO 8

Part-Time CTO CTO New CTO Technology 8

Outseta

OCTOBER 15, 2018

The fact of the matter is there are countless ways that you can choose to build your business, and even amongst this new flock of independent SaaS companies there are significant, deliberate differences in the approaches these companies have taken. At the end of the day, “We broke pretty much everything,” says CEO Chris Savage.

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

Andreessen Horowitz

NOVEMBER 28, 2023

About My First 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. So, I co-founded another payments company called PropertyBridge, which allowed you to pay rent electronically.

Merchant Services 82

Merchant Services Payment Methods Payments Payment Solutions 82

SaaStr

MARCH 3, 2020

Don’t just check the box because the retained search firm wants to get the second half of their payment. And then the next morning you wake up and you’re thinking about solutions. QUESTION 6: My company is a very technical product and somebody serious software and it’s a new category you were creating like scratch.

Sales Hiring 156

Sales Hiring Sales Recruiting Scale CTO Hire 156

OnStartups

JULY 7, 2021

Is your title CTO? Dharmesh: Yes, CTO. And what I found is that a lot of people who are technical that ended up being successful, they never stop loving kind of what's new, where technology is going, how behaviors are changing, that sort of thing. Shaan: In your system preferences, I think you can turn down the mic-.

Payment Methods 40

Payment Methods Software Review Technical Review Payment Solutions 40

Tom Tunguz

OCTOBER 24, 2021

Great to see a lot of repeat attendees and some new ones. A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. I’m Travis Bryant.

CTO Coach 129

CTO Coach Sales Hiring Sales Recruiting CTO Hire 129

Sales Hacker

JUNE 12, 2020

Have they created something new before? Have they ever created a new program, created a new event themselves, and how do they talk about what they care about? I demand payment upfront. Somebody may have a title, they may have a CTO, CEO, co-founder, or whatever. Have they done something unique before?

Enterprise 69

Enterprise CTO Hire Startup Technical Cofounder 69

OnStartups

JULY 7, 2021

Is your title CTO? Dharmesh: Yes, CTO. And what I found is that a lot of people who are technical that ended up being successful, they never stop loving kind of what's new, where technology is going, how behaviors are changing, that sort of thing. Shaan: In your system preferences, I think you can turn down the mic-.

Payment Methods 140

Payment Methods Software Review Technical Review Payment Solutions 140