OpenView Labs

DECEMBER 17, 2019

OpenView’s experts weighed in with their predictions across product, sales, marketing, pricing, corporate development and talent. Product Managers Will Own a KPI. How many of your highest paid team members are in sales? The fact is that a great (albeit expensive) sales rep is worth every penny and has an obvious ROI.

Trends 67

Trends Sales Recruiting Technical Review SaaS 67

ChurnZero

AUGUST 28, 2020

It’s a learn-or-churn, adopt-or-get-dropped user experience. For this reason, everyone is trying to crack the code on how to create the optimal onboarding experience. Recruit cross-functional team members to review customer feedback, map internal workflows, and define responsibilities and metrics.

Onboarding 59

Onboarding Sales Recruiting Software Review Technical Review 59

User Pilot

NOVEMBER 21, 2023

Once the product is out, use product analytics to track your success metrics. Its main goal is to help you plan the efforts of the product, marketing, and sales team to maximize the impact of the launch. Assists in managing the launch timelines. How do you recruit your beta testers? What metrics should you track?

Underperforming Technical Team 82

Underperforming Technical Team Sales Recruiting Social Media Market Research 82

User Pilot

MAY 21, 2023

Your options include: Feature requests Tracking user in-app behavior to identify friction points in the user journey Feedback received by the sales team and customer support team Monitoring what your competitors do Feedback widget for feature requests. You can also use them to recruit beta testers or to conduct fake door tests.

Underperforming Technical Team 73

Underperforming Technical Team Sales Recruiting Social Media Onboarding 73

User Pilot

JUNE 28, 2023

Stripo offers a pre-sign up interactive demo that brings prospects to their ‘Aha’ moment before they even create an account. Kontentino increased user activation by 10% with an interactive walkthrough + onboarding checklist. Scheduling their first post(s).

Onboarding 73

Onboarding SaaS Payments Payment Services Payment Solutions 73

Intercom, Inc.

NOVEMBER 11, 2021

Users are recruiting your product to reach a specific outcome in their lives — whether that’s catching a flight to reunite with their families or using a productivity app to meet a deadline and impress their boss. What I’ve been pushing back on, even in this conversation, is the idea of a one-size-fits-all product experience.

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

Full Session

NOVEMBER 8, 2022

Session recording and replay tools are essential for user experience analysis. Finding the right tools with relevant features can be pretty challenging, given that so many tools for recording user sessions and replays are available on the market. User feedback pop-up widget. Usability testing recruitment.

Software Review 52

Software Review Technical Review Payment Solutions Payment Methods 52

SmartKarrot

OCTOBER 7, 2021

Collaborate with Sales on large-scale enterprise renewals in your portfolio. Apply here: [link] Role: Head of Customer Success Location: London, England, United Kingdom Organization: Zetter Recruitment As a Customer Success Director, you will be the key decision-maker in the mission of the customer success team.

Customer Success 19

Customer Success Sales Recruiting Scale User Experience 19

OpenView Labs

JUNE 10, 2019

Inner Workings of Product Management at Product Led Growth Companies. At product led growth (PLG) companies like Atlassian and Intercom, product management may look very different from a ‘traditional’ SaaS company. These companies have fewer sales reps (or none at all), meaning more resources get invested into product and engineering.

Management 55

Management SaaS Scale Sales Recruiting 55

SaaStr

JANUARY 10, 2020

Before that Bob co-founded RJ Metrics, where he built a global base of online retailers leading to their acquisition by Magento Commerce in 2016. What were the core mistakes that he made with RJ Metrics? Does Bob agree with the notion that channel sales have completely died in the world of SaaS? Loving our podcast content?

Sales Hiring 132

Sales Hiring Scale Outsourcing Services CTO Hire 132

Neil Patel

JANUARY 20, 2021

Personalized news feeds : Facebook provides the most relevant content to each user. To increase engagement and optimize user experience, content is tailored to each user’s individual interests. You need to attract potential buyers and funnel them into your sales funnel. Step 2: Delve in Deeper to Post Metrics.

Social Media 145

Social Media Software Review Branding Engagement 145

OpenView Labs

FEBRUARY 18, 2020

Align with Sales and Product Behind the Scenes. Once you’ve figured out your basic strategy, it’s time to tackle the challenge of bringing your sales, marketing and product teams into alignment around the mission. Sales and marketing have a long, sordid history of internal warfare. On the Sales side. This is no easy task.

Development 53

Development Marketing Sales Recruiting Technical Advisors 53

Intercom, Inc.

SEPTEMBER 26, 2019

In the summer of 2015, Box co-founder Aaron Levie recruited Jeetu Patel to create an open platform where developers could build Box content management into their own products. Ceci sees adoption as the top metric to look at, followed by overall developer activity and app quality. It’s meaningless metric.

Underperforming Technical Team 170

Underperforming Technical Team Marketplace as a Service Outsourced Development Development 170

SaaStr

DECEMBER 17, 2019

So when you start to look at the metrics of a platform, there’s incredibly high engagement and incredibly low churn. Zach : The best way to think of it is the number of monthly active users that an application has that are interacting with their money on that application. Ari : And so you get paid every time someone does what?

Payments 146

Payments SaaS Payments Banking Underperforming Technical Team 146

SmartKarrot

MARCH 4, 2021

A CPO also needs to make sure that product promotion and sales are on point. CPO needs to plan strategies that are in line with KPIs and customer metrics. Recruiters also expect a minimum of ten years’ experience in the product domain. A CPO is one who coordinates various departments to improve product creation.

Part-Time CTO 16

Part-Time CTO VP of Engineering CTO CTO Hire 16

SaaStr

AUGUST 30, 2019

As for Whitney, she directly leads the organization’s go-to-market efforts, including sales, marketing, business development and customer operations. From team to vision to metrics to funding and more, these principles provide the framework for high-growth, high performing SaaS companies. How can you develop a winning culture?

Sales Hiring 130

Sales Hiring Scale Technical Advisors Underperforming Technical Team 130