Upscope

MAY 24, 2019

The KONE CX program was expanded to the entire company not just one section, they expanded it to R&D, sales, marketing and finance. Listen Gusto publishes a monthly voice pack of the customer including qualitative and quantitative metrics, published to the whole company. Commercial clients give feedback through sales and partners.

Strategy 99

Strategy Sales Hiring Airlines Underperforming Technical Team 99

SmartKarrot

NOVEMBER 16, 2021

Define operational metrics for the team. Expose a subset of metrics to the executive team, company, and board. Recruit experienced team members for each functional role. Create a company-wide culture of Customer Success ( Marketing, Sales, Product, Sales, Exec).

Customer Success 19

Customer Success Technical Review Sales Recruiting Scale 19

SmartKarrot

MARCH 4, 2021

Provide visibility to other cross-functional leadership teams on progress and key metrics. Establish, drive, and iterate on metrics and KPI’s for the team. Proactively pipelining talent, driving recruitment, and growing the team. Attending client meetings as and when needed, including travel within the UK and Europe.

Customer Success 10

Customer Success Sales Recruiting Cost optimization & reporting Leadership 10

SaaStr

AUGUST 20, 2020

343: Kyle Parrish is the Head of Sales @ Figma, the company that helps teams create, test and ship better designs from start to finish. In Today’s Episode We Discuss: * How Kyle made his way into the world of SaaS and sales and came to be Head of Sales at one of the fastest-growing companies in Figma. What worked?

Sales Hiring 195

Sales Hiring Sales Recruiting Scale Technical Advisors 195

SaaStr

JULY 1, 2021

When we do all hands meetings, we go through every KPI, every metric, ARR, margin, with every Gustee. I want to come be your VP of sales and, you’re going to meet me for the first time. Spencer : For me, the key things for a VP of sales is, “OK, tell me about your best reps. We’ve done that since day one.

VP of Engineering 266

VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 266

SaaStr

SEPTEMBER 24, 2019

And so, for the team that I’m responsible for, which is sales, and customer success, and support, clearly a weekly note out about what’s going on, with regards to the business is something that I’ve kind of done in the past at other companies, but it’s a ritual here. You talked about it, inside sales.

Sales Hiring 176

Sales Hiring Scale Technical Review Sales Recruiting 176

Sales Hacker

OCTOBER 7, 2021

Women in sales often have a polarizing experience. In the Sales Hacker video series Aha Moments , I asked 10 women: “What is one ‘aha moment’ you’ve had in your sales career?”. The conversations that followed were so authentic and encouraging that we decided to expand this conversation to other badass women in the sales world.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. They need fewer sales as a percentage of overall employees.

Payment Solutions 150

Payment Solutions Pricing Payments Payment Services 150

Kellblog

NOVEMBER 6, 2022

Weak sales productivity , measured either relative to the company’s model or industry averages (median $675K) [2]. High sales turnover. Pivot the company , making a major change in strategy or sales model. Let’s do only enterprise accounts and account-based marketing (ABM). Let’s go product-led growth (PLG).

Sales Recruiting 133

Sales Recruiting Sales Hiring Marketing Scale 133

Sales Hacker

MAY 20, 2021

You should approach this tactically with honed and consistent metrics. You need to measure and repeat so you and your sales team only put effort into promising prospects abroad. Develop a focused sales approach. More than any other time, with limited travel, companies must be very focused in their international sales approach.

Scale 90

Scale Metrics Outsourcing Services Sales Recruiting 90

SaaStr

JULY 1, 2020

An open discussion with Sam Blond, CSO at Brex, and Kristen Habacht, VPS at Atlassian, about adjusting their sales process during Covid-19. Kristen Habacht runs EDR sales at Atlassian, which I got a check today, $40 billion-$50 billion company. She manages a huge global team. Four, people in the sale? Jason Lemkin: None.

Merchant Services 180

Merchant Services Scale Sales Recruiting Sales 180

Sales Hacker

MAY 9, 2019

A great sales compensation plan needs to accomplish quite a lot. And of course, a strong sales comp plan needs to motivate reps to hit goals that grow the company while still maintaining a profit margin. The Process for Creating a Sales Compensation Plan. Know what to Include in a Sales Incentive Plan. Keep it Simple.

Compensation 102

Compensation Sales Hiring Development Team Review Sales Recruiting 102

ChurnZero

APRIL 27, 2021

Account expansion is often a more telling metric at this stage as those companies with high-growth potential will often see off-cycle expansion just a quarter or two into a new customer subscription – the proverbial land and expand. . Interest from channel partners and sales via channel partners can be another meaningful indicator. .

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. And from SaaS sales models to SaaS pricing.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

Sales Hacker

OCTOBER 21, 2019

There are tons of roundup articles about top women sales leaders. Most of the time, somebody does a LinkedIn search for “sales leader,” chooses the top 15 profiles with the most followers, and calls it a day. What about the amazing sales leaders who aren’t well-known already? Most Dynamic Women Sales Leaders.

Sales Recruiting 90

Sales Recruiting Scale Sales Hiring VP of Engineering 90

Baremetrics

SEPTEMBER 10, 2021

While it includes your revenue model(s) and thus revenue stream(s), it also includes everything else from marketing to developing, recruiting, and operations. Baremetrics is a business metrics tool that provides 26 metrics about your business, such as MRR, ARR, LTV, total customers, and more.

Payments 102

Payments SaaS Payments Revenue Payment Solutions 102

Intercom, Inc.

JUNE 15, 2021

Whether it’s software engineering , sales , or support, agile principles can enhance team performance and outcomes by focusing on the customer’s needs. Candidates speak with multiple people on our team (starting with the recruiter and ending with the CEO) to find out if they’re a good fit for our company and vice versa.

Scale 235

Scale Payment Methods Payment Services Scaling 235

SaaStr

DECEMBER 17, 2019

So when you start to look at the metrics of a platform, there’s incredibly high engagement and incredibly low churn. Zach : So, generally it’s a developer that will introduce it to a product manager and the product manager will do the sales within the organization for us.

Payments 148

Payments SaaS Payments Banking Underperforming Technical Team 148

SaaStr

JULY 11, 2019

I understand this more now as an investor, those growth metrics and those scale metrics that an investor looks for. All of these core metrics doubled. Their metrics and their repeat usage was double, if not more than what it was in London. We always knew that this market opportunity was so large. We said, okay, great.

Scale 117

Scale Marketplace as a Service Sales Recruiting Scaling 117

SaaStr

JULY 8, 2020

I don’t think I’m going to be going to try and find a lot of travel startups right now. But I do think … we’re investors in a company called Homebase that basically sells SaaS for small-medium size businesses to do hourly work management. ” From a sales perspective, how is that going to change sales?

Investment 160

Investment Technical Review Part-Time VPE Development Team Review 160

SaaStr

NOVEMBER 13, 2020

Over the course of that fund, I recruited in, who is effectively my co-founder, he runs Amplify with me, is Mike Dauber. Then, over the course of that fund, we had promoted up David Byer to partner and recruited Lenny Pruss away from Redpoint to join us. One person, 50. That great investor update, and you see it. They can unsubscribe.

Sales Recruiting 168

Sales Recruiting Development Team Review Technical Review Sales Hiring 168

SaaStr

JULY 26, 2019

Prior to founding Zylo, Eric was the VP of Sales @ Sprout Social leading the revenue operations for over 11,000 customers. Before Sprout Social he was VP of Sales at Shoutlet, responsible for global direct and channel sales teams and developing and managing strategic relationships. What was the founding moment with Zylo?

Sales Hiring 142

Sales Hiring Scale SaaS Payments Payment Services 142

SmartKarrot

SEPTEMBER 15, 2021

Now, if you are looking at that versus the sales or product-led organizations, I suppose the ROI attached to that is pretty long-term. One of the best strategies that the CS community can deploy is to align to the key metrics of the company. Companies are metrics-driven. It is a give-and-take relationship if you want buy-in.

Customer Success 21

Customer Success Technical Review Development Team Review Systems Review 21

Sales Hacker

AUGUST 25, 2020

This week on the Sales Hacker podcast, we’ve got Alyssa Merwin , Vice President of Sales Solutions for LinkedIn, North America. She runs Sales Navigator and is perhaps one of the most important people selling sales engagement and sales software in the world. Subscribe to the Sales Hacker Podcast.

Management 72

Management Sales Recruiting Sales Hiring Development Team Review 72

SaaStr

MARCH 13, 2020

Hear how to navigate fast growth and how to look ahead as you travel forward. And when I was young, I used to travel the country with him setting up his market store to sell clothes. Harry Hurst: So throughout my teens and early 20s, I built companies ranging from fashion distribution, all the way to headhunting and recruitment.

SaaS Payments 213

SaaS Payments Payment Methods Finance Payments 213

Sales Hacker

SEPTEMBER 15, 2020

Today on the show, we’ve got Brian Litvack, the first person that ever hired me as a sales consultant and my fast friend. Subscribe to the Sales Hacker Podcast. Sam Jacobs: Today on the show, we’ve got Brian Litvack, the first person that ever hired me as a sales consultant and my fast friend. We’re on iTunes.

Leadership 63

Leadership Payments Scale Payment Methods 63