ChurnZero

JUNE 19, 2020

It is no secret that customer churn hits recurring revenue businesses hard, but what’s its real impact on their long-term health and valuation? To answer that and more, we invited SaaS Capital’s Managing Director, Rob Belcher, and Software Equity Group’s Managing Director, Allen Cinzori, to join us for a webinar. Q&A Recap.

SaaS Payments 72

SaaS Payments Retention Metrics Payment Solutions 72

Totango

JANUARY 2, 2024

In a recent webinar, I explored how CS Operations professionals can be the ideal change agents to help drive this transformation and unlock new business growth. Need help getting started?

Payment Services 99

Payment Services Merchant Services Customer Success Business 99

User Pilot

OCTOBER 31, 2023

Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. When choosing the right free trial model, there are three factors to consider: product complexity, the product metrics you’re interested in tracking, and the length of your free trial.

SaaS Payments 85

SaaS Payments Payment Methods Strategy Payment Solutions 85

FastSpring

JANUARY 26, 2024

Jake, Head of Customer Success for Sideways 6, explains that the current trend is to measure their success through the customer’s success, with CS being an integral part of impacting the entire business. Jake Dipple 4:40 Of course, so, Sideways 6 we’re ID management platform, and we exist to bring good ideas to life every day.

Customer Success 144

Customer Success VP of Engineering Payments Payment Methods 144

FastSpring

SEPTEMBER 16, 2022

If you’re not sure if FastSpring is the right payment system and merchant of record (MOR) for your B2C and/or B2B SaaS company, we want to know what questions and concerns you have so we can take that into consideration as we continue building out our features and products.

SaaS Payments 133

SaaS Payments Payment Solutions Merchant Services Software Review 133

CustomerSuccessBox

SEPTEMBER 2, 2021

CAC is an important metric for growing businesses to determine profitability and efficiency. An average SaaS business spends 92% of their first-year revenue on customer acquisition. In this article, I will explain why the CAC metric is important, how you can measure and improve it. What is a good CAC?

Acquisition 52

Acquisition Payments Scale SaaS Payments 52

OPEXEngine

FEBRUARY 22, 2022

Small and Mid-Market (SMM) SaaS Companies serve customers with annual revenues of $1 million to $1 billion and with a typical employee base of 100 to 1,000. Customer success is usually staffed by a mix of customer support, sales, and engineering folks contributing some portion of their time to the Cost of Revenue.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

ChurnZero

APRIL 15, 2022

SalesIntel is a leading sales intelligence platform and B2B contact data provider. As the team expanded, so too did the need for automated, scalable processes and engagements. Once customers use and love your product, you can broach the topic of payment for additional licenses. It takes five minutes.”.

Payments 98

Payments SaaS Payments Payment Methods Payment Services 98

ProfitWell

SEPTEMBER 10, 2020

By almost all key metrics, now is a great time to get into the SaaS business model. SaaS revenue is expected to reach $143.7 As such, many SaaS businesses are opting for the latter. AI Integrations. Get ProfitWell Metrics. Track the below metrics. The market is growing at 30% per year.

SaaS Payments 66

SaaS Payments Trends Merchant Services Payments 66

Aysling

MARCH 3, 2021

Professional Services Automation (PSA) software is becoming an essential tool for businesses , enabling them to make big gains in efficiency and revenue. Managed Service Providers (MSPs) often rely on PSA software to run their businesses. But the best PSAs do even more, they: Integrate with your existing tools.

Payment Solutions 40

Payment Solutions Payments Software Payment Services 40

User Pilot

FEBRUARY 21, 2023

There are four metrics to measure user adoption: user activation rate , feature adoption rate , product stickiness , and net promoter score (NPS). Add in-app video tutorials to make the onboarding process smooth. Invite your user base to a webinar where they can learn to use complex features. It measures repeat usage.

SaaS Payments 84

SaaS Payments Strategy Payment Solutions SaaS 84

Baremetrics

JANUARY 24, 2021

Transitioning to SaaS On January 1st 2020, we transitioned the company out of a strategic partnership (we were operating the platform under a non SaaS business model!). We were looking to relaunch the user-driven, SaaS side of our businesses. This means that our revenue churn was very low.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

User Pilot

FEBRUARY 21, 2023

There are four metrics to measure user adoption: user activation rate , feature adoption rate , product stickiness , and net promoter score (NPS). Add in-app video tutorials to make the onboarding process smooth. Invite your user base to a webinar where they can learn to use complex features. It measures repeat usage.

SaaS Payments 69

SaaS Payments Strategy Payment Solutions SaaS 69

CustomerSuccessBox

APRIL 3, 2022

CustomerSuccessBox is a customer success platform that helps high-growing B2B SaaS companies reduce churn and grow their recurring revenue. Cheers, Reminder Invite to a Webinar. ” Webinars allow you to provide more value to your customers while also allowing for more possibilities for expansion revenue.

Customer Success 52

Customer Success SaaS Payments Payment Methods Payment Services 52

OPEXEngine

APRIL 23, 2020

If you haven’t seen the results from the past two poll results, you can click here for the Changes to SaaS Sales Quotas, Territories, and Commission Payments results. In the next few weeks we will be delivering the updated 2020 SaaS Benchmarking in our all-new BenchmarkEngine™ platform.

Sales Hiring 59

Sales Hiring Benchmarks Payments Compensation 59

Baremetrics

OCTOBER 12, 2021

Check our own Baremetrics free trial here and start keeping track of your trial metrics. Use Baremetrics to monitor your business metrics. Inbound Leads vs. Outbound Leads Inbound Leads Inbound leads are prospects that initiate contact with your business through a specific marketing channel. Table of Contents.

Payment Methods 98

Payment Methods SaaS Payments Payment Services Sales Hiring 98

ProfitWell

MARCH 24, 2020

So why the subscription business model? It’s simple: the subscription revenue model benefits both customers and companies. Meanwhile, companies offering subscriptions can scale with confidence, with predictable revenue and deeper relationships with their customer base.

Subscription 72

Subscription Payment Features Payment Methods Payments 72

Totango

AUGUST 21, 2020

In our latest installment in the CXO Series , we sat down with Keith Strodtman, COO, Customer First and Shelby Czarnota, Vice President, Customer Success Business Solutions at SAP as we discussed SAP’s Transformation and Innovation in Customer Success and why they deployed Totango as their One Customer Success Platform.

Innovation 115

Innovation Customer Success SaaS Payments Payment Services 115

Intercom, Inc.

APRIL 7, 2020

As the coronavirus outbreak upends lives and businesses everywhere, support teams are increasingly the first place that customers turn to for guidance. Whether it’s checking on shipment status, processing refunds, or fielding requests for payment relief, support reps are facing mounting pressure.

Payment Methods 217

Payment Methods Merchant Services B2C Payment Solutions 217

OPEXEngine

JANUARY 18, 2022

The impact of the pandemic was quite dramatic as we literally lost all of our revenue from one week to the other,” said Marcus Tillmann, CFO of online travel site Trivago. “We Another component was ensuring the company had the technology to conduct business and continue to support clients. Robust technology. Capital strength.

SaaS Payments 52

SaaS Payments Scale Strategy Payment Services 52

Natalia Luneva

JANUARY 13, 2021

This obsession with getting new customers is natural: the more customers you convert, the more revenue you will make. However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. How to calculate this metric and what’s the average SaaS churn rate?

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

Intercom, Inc.

FEBRUARY 10, 2021

Register for our Built for you webinar today, February 10, at 6pm GMT. We’ve also integrated them with our other message types so you can create a seamless customer experience – wherever the conversation takes you. Some examples of this could be: Triggering an article or mobile carousel when a payment has failed.

Payment Methods 104

Payment Methods Scaling Payment Solutions Payments 104

Baremetrics

AUGUST 5, 2021

Especially with monitoring your metrics. Sign up for the Baremetrics free trial and start seeing more into your subscription revenues now. You can learn more about how companies are driving their diversity, equity and inclusion initiatives forward through mentorship on Together’s webinar on the topic. Table of Contents.

SaaS Payments 98

SaaS Payments Technical Review Payment Methods Software Review 98

User Pilot

MARCH 31, 2023

Opt-out free trials require payment information upfront, which can be a turn-off for some customers. Opt-out Free trial In the opt-out trial model, users are required to share their payment information upfront. moment; if the trial is too long, then you delay monetization. to answer possible questions they may have.

Strategy 88

Strategy SaaS Payments Payment Solutions Payment Methods 88

ProfitWell

MARCH 24, 2020

So why the subscription business model? It’s simple: the subscription revenue model benefits both customers and companies. Meanwhile, companies offering subscriptions can scale with confidence, with predictable revenue and deeper relationships with their customer base.

Subscription 40

Subscription Payment Features Payment Methods Payments 40

User Pilot

AUGUST 31, 2023

The purpose of customer acquisition is to expand and make more revenue. The purpose of customer acquisition is to help companies expand and make more revenue. New customers bring in subscription fees, licensing charges, or usage-based payments, which are the lifeblood of SaaS businesses. Book a demo now to learn more.

Acquisition 97

Acquisition SaaS Payments Payment Methods Metrics 97

Baremetrics

JULY 28, 2021

It means that by analyzing the profiles, with a tool like Baremetrics , you're able to extract insightful metrics including personalized segmentation, rich customer profiles, customer behavior tracking, manual subscriptions handling, and much more. Improve Your Business Leads with Baremetrics! Try Baremetrics Free.

Data 52

Data SaaS Payments Payment Methods Payment Services 52

Totango

MAY 29, 2020

Create webinars that discuss real issues facing customers as well as potential solutions for those pain points. Use a Customer Success platform that allows you to build out segments of customers so you can respond with relevance and insight to every customer looking to you for leadership. Lean on Your Win-Back Strategies.

Payment Solutions 62

Payment Solutions Technical Review Payment Services Software Review 62

User Pilot

JANUARY 26, 2023

Thankfully, there are metrics you can use to expand your field of view and estimate how loyal your customers are. Loyal customers will return to your brand, make repeat purchases and continue to choose your business over competitors. There are ten metrics you can use to measure customer loyalty.

SaaS Payments 97

SaaS Payments Payment Solutions Metrics Payment Methods 97

User Pilot

APRIL 24, 2024

Tracking SaaS renewal rates enables predictable revenue, aiding financial planning and resource management for future growth. Effective renewal strategies enhance customer retention , drive revenue , and build a loyal base for long-term SaaS success. It supports MRR growth and provides consistent access to your users.

SaaS Payments 88

SaaS Payments Retention Payment Services Payment Solutions 88

User Pilot

MARCH 25, 2024

Help existing customers master advanced features with webinars. Also known as customer churn, it is the end of the customer’s relationship with a business and is a key indicator of business health. Outside of the lost revenue that comes from losing customers (and that is a lot!), Why does customer attrition matter?

Underperforming Technical Team 88

Underperforming Technical Team SaaS Payments Payment Solutions Payment Methods 88

User Pilot

FEBRUARY 28, 2024

When selecting a funnel tool, look for customization, integrations, segmentations , and dashboard options. Here are the best funnel-tracking tools to explore: Userpilot is a product growth platform that gives you granular insights into your funnels with heatmaps, custom events, product usage tracking, and more.

Payment Solutions 100

Payment Solutions Data Analysis Software Review SaaS Payments 100

FastSpring

MAY 25, 2023

Pricing your software as a service (SaaS) can be hard enough even during the best of times, but figuring out how to dial in the right pricing to drive more revenue in times of stagflation can be even more challenging. Optimizing your SaaS Pricing Strategy for new MRR vs. net revenue retention. Inflation isn’t flat: Vary your strategy.

SaaS Payments 144

SaaS Payments Pricing Payments Merchant Services 144

User Pilot

AUGUST 14, 2023

You need to know what in-app communication to implement to attract, engage, and retain a bigger customer base while maximizing revenues. The Pirate Metrics Framework is a great growth marketing framework – covering the 5 stages of acquisition , activation , retention , referral, and revenue. moment ) and experience it.

Growth Marketing 93

Growth Marketing SaaS Payments Strategy Payment Methods 93

SmartKarrot

OCTOBER 18, 2021

Ensure Implementation processes and frameworks are established and utilized by the team to ensure consistently high quality, efficient, and appropriate implementations are delivered meeting all key metrics. Handle client escalations around concerns or issues with their webinar experience. set by your manager.

Sales Recruiting 19

Sales Recruiting Customer Success Payment Services Payment Facilitation 19

OPEXEngine

JUNE 9, 2020

You may be too busy reacting to the crisis to think about recovery at this moment, but research shows you will want to act before the crisis ends if you want the fastest recovery. Recent survey data from Global Research shows there is an expectation of -20% hit to the 2020 professional services revenue forecast.

SaaS Payments 59

SaaS Payments Payment Services Technical Review Payment Methods 59

SmartKarrot

JANUARY 12, 2021

Educating relevant stakeholders surrounding the comparative benefits, effective use, and deployment of HG’s scaled integrated digital/online marketing strategies and solutions. Analyze the customer’s use of the product and identify trends and success metrics by running reports with the data visualization tools.

Customer Success 10

Customer Success Scale Payment Services Payments 10