ProfitWell

DECEMBER 4, 2019

SaaS, or software as a service, is a delivery model in which a centrally hosted software is licensed to customers via a subscription plan. A SaaS company maintains responsibility for the servers, database (and the data they contain), and other software that allow their product to be accessed and used. Recurring payments.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

ChurnZero

APRIL 27, 2021

Account expansion is often a more telling metric at this stage as those companies with high-growth potential will often see off-cycle expansion just a quarter or two into a new customer subscription – the proverbial land and expand. . At some point, they unexpectedly experience meaningful churn which serves as a wake-up call.

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

SaaStr

SEPTEMBER 27, 2019

As for Ryan, prior to G2 he was Senior Director of Global Marketing at Hubspot where among many other achievements, he scaled HubSpot’s marketing-generated sales revenue by 330% year-over-year. And that was around the time that I left and then since then HubSpot has built an invoice generator and a bunch of other things.

Sales Hiring 129

Sales Hiring Sales Recruiting Scale Software Review 129

SaaStr

NOVEMBER 28, 2019

Product-market fit has been really important. Felix : And then kind of as we raised our series B round where we said, okay, let’s try to build a really good and successful company, that’s when we shifted to a hundred percent subscription. It can order subscription. People make the difference.

Sales Hiring 174

Sales Hiring Scale Sales Recruiting Government 174

SaaStr

MARCH 12, 2019

The three stages are product-market fit, then go-to-market fit and lastly growth and moat. So that’s what I wanna throw out there today, is a framework on how to think about it deeper than just, hey let’s get product market fit and then lets add 20 reps. What is sales? What is sales?

Scale 211

Scale Sales Hiring Revenue VP of Engineering 211

SaaStr

JULY 15, 2022

Jason Lemkin: I’ll answer it, but are you thinking more on sales or technology or broadly speaking in the question? Ash Bhoopathy (@ashbhoopathy): Probably more around go-to-market and sales. First of all, on go-to-market and sales and marketing, be very, very wary of folks that want to outsource your core.

Scale 239

Scale Outsourcing Services Sales Hiring VP of Engineering 239

ProfitWell

OCTOBER 25, 2019

Today, we see Pendo raise $10M to get us all more product-led , Drift’s David Cancel reminds us of rituals (and why they’re so essential to fostering a culture’s success), plus the crew over at BBC questions the value of subscription—but we set them straight. Your top subscription news. What's up with Pendo?

Sales Recruiting 40

Sales Recruiting Subscription Payment Features Company Culture 40

Intercom, Inc.

JUNE 3, 2021

If you’ve got a good setup, then more teams equal more product, and more product equals more marketing and more sales and all sorts of stuff like that. The only challenge there is your recruiting capacity, right? Is there an adjacent ask in marketing? So you can hire more and hire faster. Paul: Yeah.

Strategy 228

Strategy Software Review Development Team Review Sales Recruiting 228

SaaStr

MARCH 13, 2020

315: Harry Hurst is the Co-Founder & Co-CEO @ Pipe, the startup that gives you control of your cash flow by giving you access to the full annual value of your monthly subscriptions, upfront. After finding funding and product/market fit, your next steps as a founder in the hypergrowth phase can determine the future of your company.

SaaS Payments 210

SaaS Payments Payment Methods Finance Payments 210

Intercom, Inc.

APRIL 22, 2019

With the advent of the subscription economy, support is increasingly responsible for fostering that relationship over time (which can lead to more long-term revenue). The first steps to transforming your support team into a revenue team are to rethink your metrics and incentivize teams to ask “Why?”

Scale 156

Scale Scaling AI Search Underperforming Technical Team 156

Intercom, Inc.

APRIL 18, 2019

Anthony Kennada , the Chief Marketing Officer at Gainsight , has helped navigate these tricky waters and put the Customer Success category on the map. Over the past four years, the number of Customer Success Managers (CSMs) in the industry has increased 400%. Metrics haven’t been established to analyze your progress.

Scale 112

Scale Sales Recruiting Marketplace as a Service Sales Hiring 112

SaaStr

FEBRUARY 21, 2020

David is also the author of foreentrepreneurs.com the must read blog in the world of SaaS metrics. In Today’s Episode We Discuss: * How David made his way into the world of SaaS at the age of 22. * What does David believe is the crucial step missing in B2B when it comes to finding product market fit? Loving our podcast content?

Scale 187

Scale Sales Hiring Underperforming Technical Team Sales Recruiting 187

User Pilot

JUNE 28, 2023

Stripo offers a pre-sign up interactive demo that brings prospects to their ‘Aha’ moment before they even create an account. Kommunicate drives sales-less product adoption through product experiments and tracking adoption rates with Userpilot. Scheduling their first post(s).

Onboarding 70

Onboarding SaaS Payments Payment Services Payment Solutions 70

SmartKarrot

OCTOBER 7, 2021

Collaborate with Sales on large-scale enterprise renewals in your portfolio. Collaborate with the Product team on how to improve the product to meet customer needs. Collaborate with Sales to identify and develop upsell and cross-sell opportunities. Motivate your team to create opportunities to upsell value-added services.

Customer Success 19

Customer Success Sales Recruiting Scale User Experience 19

Unbounce

JUNE 16, 2020

For example, ActiveCampaign’s reseller program offers beefier discounts to partners as they grow, letting them set their own pricing and pocket the difference: ActiveCampaign’s reseller program offers deeper discounts on pricing as more sales are made, creating an incentive to go big. This generates recurring revenue.

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

SaaStr

JUNE 10, 2020

Second, product market fit. Product market fit matters more than ever and technology is what’s going to get us out of this, the understanding of data and getting the insights and how fast we move in tech. And he said, “Product and engineering are going to build this weekend. Meagen, sales.

Travel 173

Travel Marketing Scale Outsourcing Services 173

SmartKarrot

AUGUST 21, 2020

As a Customer Success Manager, you will have to ensure the success of the customers by illustrating how the Domo product will provide value to their company. You are responsible to develop and own important relationships with each customer to ensure continued expansion opportunities as well as yearly subscription renewals.

Customer Success 10

Customer Success Sales Recruiting Direct Sales Team Forecasting 10

Sales Hacker

SEPTEMBER 15, 2020

Today on the show, we’ve got Brian Litvack, the first person that ever hired me as a sales consultant and my fast friend. Subscribe to the Sales Hacker Podcast. Sam Jacobs: Today on the show, we’ve got Brian Litvack, the first person that ever hired me as a sales consultant and my fast friend. We’re on iTunes.

Leadership 63

Leadership Payments Scale Payment Methods 63