SaaStr

MARCH 25, 2021

It’s done it by going more upmarket, and better monetizing partners and services. Having said that, the average ACV here is $14,615 … so that’s at the high end of a traditional SMB spend, which probably accounts for the high NRR. Services and partners are also a big part of their growth story.

Outsourcing Services 289

Outsourcing Services Payments Merchant Services SaaS Payments 289

SaaStr

NOVEMBER 19, 2020

But, there are still many interesting things we can learn from Shopify, especially since it sells to so many SMBs, has been late to go upmarket, and combines a payments/fintech element with pure SaaS. So are you sure your trial needs to be so short? Subscriptions can fuel payments and merchant revenue.

Payments 363

Payments Merchant Services Payment Solutions Scale 363

SaaStr

MAY 10, 2021

Let’s take a look at a few Cloud leaders that show this quantitatively: #1 Shopify’s NRR has grown from 100% to 110% as its merchant services (payments) has exploded. Pretty good for SMB SaaS. Box at $800m ARR is about 30% SMB / 70% enterprise, the inverse of Shopify. More on that here.

Merchant Services 248

Merchant Services SaaS Payments SMB Payment Solutions 248

Payrix

OCTOBER 1, 2024

In the latest episode of PayFAQ: The Embedded Payments Podcast, host Ian Hillis sits down with Candice Raybourn, Head of Partner Activation at Payrix and Worldpay for Platforms, to discuss the crucial topic of PCI compliance. Candice underscores the financial and reputational risks associated with non-compliance.

Payment Services 113

Payment Services Merchant Services Payments compliance 113

SaaStr

NOVEMBER 6, 2023

If you’re selling software to SMB merchants and outside of tech like Shopify and Toast and Monday , things are pretty, pretty good, if in some ways still harder than before. Growth in public cloud services (AWS, Azure, Google Cloud, Snowflake, etc.) So things are all over the place these days.

Merchant Services 307

Merchant Services Azure Software AWS 307

SaaStr

MAY 18, 2021

Squarespace is almost all not just SMB, but self-service. Shopify sells mainly to SMBs and is at about 100%, and driving to 110% as merchant services become stickier and stickier. Their new revenue retention is about 85%. As a best-of-breed player, its net revenue retention is about 100%.

Merchant Services 274

Merchant Services Revenue SMB SaaS 274

SaaStr

JANUARY 31, 2023

The SMB segment of Zoom has stopped growing, so going from ~0% growth to 7% growth actually might end up being huge. Merchant payments have become the bulk of not only its revenue, but importantly, have been growing twice as fast as SaaS revenues). While some of the increases vary, the low-end plans are going up $1.00.

Pricing 274

Pricing Merchant Services Payment Solutions Payments 274

FastSpring

JANUARY 27, 2022

Each of the companies Jon worked with lowered churn by creating a better notification process, including a reminder about their renewal six weeks prior to the billing cycle. Note: FastSpring offers advanced subscription management services that support free trials, monthly and annual paid plans, proration, discount management, and more.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

SaaStr

JULY 1, 2020

An open discussion with Sam Blond, CSO at Brex, and Kristen Habacht, VPS at Atlassian, about adjusting their sales process during Covid-19. Then, we’ll end of the day with me and Stewart Butterfield and obviously Slack is doing well, but Slack also has a massive SMB base and its challenges. Sam Blond | CSO @ Brex.

Merchant Services 253

Merchant Services Scale Sales Recruiting Sales 253

Stax

APRIL 11, 2024

SMB owners wear many hats, managing everything from staff to sales. Adding to the already tough job of managing a small or medium business is the complex task of understanding how payment processing works, including managing the fees, equipment, accounts payable and more. Learn More What is a Payment Management System?

Payment Services 88

Payment Services Payment Solutions Merchant Services Payment Methods 88

Payrix

MARCH 12, 2024

Embedded Payments have become a popular initiative among vertical specific software companies looking to deliver a more seamless customer experience, introduce new revenue into the business, and stay competitive in today’s digital world. How do they think about attaching payments to those existing customers? But where to begin?

Payments 100

Payments Embedded Payments Merchant Services SaaS Payments 100

Stax

DECEMBER 20, 2023

Although credit cards have been around since the 1950s, in recent years, they’ve started to dethrone cash from its position as king of payment methods. With a whopping 84% of American adults owning at least one credit card (the average is 3 credit card accounts per person), card payments reached $9.43 trillion in 2021.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Features 88

SaaStr

OCTOBER 4, 2024

They supply their customers with a full marketing suite and customer data software for thousands of SMB, e-commerce businesses. ” For Klaviyo, they realized Shopify merchants were a great fit. I think sometimes it can sound good. It’s like, yeah, we’ll agree in principle and then magic will happen.

Revenue 307

Revenue Scale Underperforming Technical Team Sales Hiring 307

Tom Tunguz

JUNE 26, 2013

But these days I often respond “financial services.”. In the last two years, financial services startups have been innovating impressively quickly and challenging some of the fundamental ways in which capital and credit are distributed. This is a boon to merchants whose payment fees shrank.

Merchant Services 100

Merchant Services Payments Point of Sale Startup 100

Payrix

JUNE 25, 2024

Embedded Finance is more than just a buzzword; it represents a fundamental shift in how financial services are delivered and consumed today. Ian Hillis, Head of Growth at Worldpay for Platforms discusses this new term and what the opportunity may await software providers on our latest episode of PayFAQ: The Embedded Payments podcast.

Payments 100

Payments Payment Solutions Finance Embedded Payments 100

Stax

NOVEMBER 20, 2023

Lay the groundwork Analyzing past sales data lets you forecast product or service demand during the event. If you want to go the extra mile, organize product demos, mini-workshops, or interactive activities related to your products or services. The district’s staff and SMB owners team up to promote the Small Business Saturday event.

Payment Methods 88

Payment Methods Merchant Services Payment Services Stax 88

FastSpring

DECEMBER 7, 2023

In this episode of Growth Stage, Carl will dives into his experience running acquisitions of SMB software businesses, including: His thoughts on what makes a software company a good target for an acquisition by a brand. So let’s dig a little bit into the process. What does that process look like? David Vogelpohl Excellent.

Software Review 148

Software Review Technical Review Development Team Review Branding 148

FastSpring

JUNE 11, 2024

Are you looking for a merchant of record that will help you grow your subscription software business? FastSpring provides an all-in-one payment platform for SaaS, software, video game, and other digital goods businesses, including software management, VAT and sales tax management, global payments, and consumer support.

Sales Recruiting 113

Sales Recruiting Software Review Payment Solutions SaaS Payments 113

FastSpring

APRIL 4, 2024

Are you looking for a merchant of record that will partner with you to grow your business internationally? FastSpring provides an all-in-one payment platform for SaaS, software, video game, and other digital goods businesses, including VAT and sales tax management, payment localization, and consumer support. Jump to video.

Scale 157

Scale Sales Payment Methods Merchant Services 157

SmartKarrot

NOVEMBER 18, 2020

Improve platform and services adoption rate and minimize customer and revenue churn. Ensure product adoption by onboarding new customers and new teams. Develop best practices for new customer onboarding and customer growth/renewal to ensure ongoing customer success. Ensure Smartly.io

Merchant Services 10

Merchant Services Technical Advisors Customer Success Payment Services 10

SaaStr

AUGUST 15, 2020

One, it starts high up in the sales process, right? You need to discover in the sales process. I mean, we can talk a lot about this, but that’s a little bit about where we’re headed on that, but it’s definitely a change in selling process, and then it’s definitely a change in the journey.

Payment Methods 268

Payment Methods Merchant Services Scale Payments 268

BetterCloud

FEBRUARY 16, 2021

In this report, “Gartner defines SMPs as stand-alone tools that can discover, manage, and secure multiple SaaS applications from a central admin dashboard , delivered as a turnkey service.”. This manual process is highly error-prone. For a complimentary copy of the report, click here. Published 10 February 2021 – ID G00722449.

Technical Advisors 98

Technical Advisors Management Merchant Services SaaS 98

FastSpring

DECEMBER 8, 2022

Highlights from Our Conversation Where Should SaaS Companies Localize [2 min clip] David walked through a step-by-step process to assess where SaaS and software companies should consider localizing. FastSpring automatically changes the language, currencies, and payment methods of the checkout experience based on where a customer is located.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

SaaStr

FEBRUARY 12, 2025

Offline Revenue Up +33%, B2B Growth up 140% While many think of Shopify as mainly an SMB online solution, it’s biggest growth now is in its largest customers, in its offline/ in-store business, and in B2B commerce. Relatively speaking, SMB online is softer. #4. (plus 5% in its home base of Canada,). #3. Wow Shopify!

Payment Methods 288

Payment Methods Merchant Services Payment Solutions SaaS Payments 288

FastSpring

JUNE 2, 2025

Likewise, in the tech-meets-ecommerce space, there were very few SaaS companies out there, live service gaming didnt really exist yet, and software companies wanting to sell their software globally had very, very few options. Podcast Full Interview: Audio Listen online or find it on more podcast services. Watch or listen now!

Payment Methods 99

Payment Methods Merchant Services Payment Solutions Payment Services 99