A Smart Bear

FEBRUARY 26, 2019

Startup strategy is like Kung Fu. The implication is that this was unknowable or bad luck, but the truth is, this was a predictable result of not understanding the market. All startups are screwed up. All startups are screwed up. Sometimes that’s a dream team that weathers the storm that sinks the other boats.

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Underperforming Technical Team Scale Sales Hiring Startup 64

SaaStr

JANUARY 28, 2020

And so, she can, and Anthony just finished up basically going from the first sales hire at Gainsight at almost 100 million in revenue and has just retired. Maria : It’s like saying, “Hey, you want a sales rep to carry 10 times the quota they do today. You can’t, you have to invest in that sales infrastructure.”

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Sales Hiring Scale Underperforming Technical Team Sales Recruiting 212

SaaStr

MARCH 20, 2020

317: Rachel Hepworth is VP of Marketing @ Pilot, the startup that offers the best bookkeeping, tax and CFO services for growing businesses. Before Slack, Rachel spent 4 years at LinkedIn where she led the product marketing team for content experiences. How does Rachel think about the optimal ratio of paid to organic in growth?

SMB 189

SMB Scale Startup Marketplace as a Service 189

SaaStr

SEPTEMBER 12, 2019

Congratulations you’ve built a product that’s proven itself in the marketplace! Thought I wanted to be an engineer, quickly realized I actually prefer the customer facing side of the startup world. I’m sure all of you that are startup founders love your companies and your products, but I have so much love for all of them.

Investment 100

Investment Underperforming Technical Team Sales Hiring Software Review 100

ChurnZero

NOVEMBER 18, 2022

And yet, downplaying your team’s needs undermines CS’s current impact and future revenue-driving potential. According to our 2022 Customer Success Leadership Study, CS teams are already underfunded and under-resourced. My job is to continually inform and share knowledge that’s going out in the marketplace.

Customer Success 98

Customer Success Sales Hiring Headcount Scale 98

Casey Accidental

OCTOBER 27, 2020

In part two of our Sequencing Business Models series , we talked about the different types of marketplaces and what needs to be built to be effective in each of them. This builds on the first essay in the series of how there has been an increase in interest of SAAS-like models interested in becoming marketplaces over time.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

Sales Hacker

NOVEMBER 6, 2019

Sales development representative roles have grown 5.7X since 2012, according to LinkedIn’s State of Sales report. That’s a lot of new people entering sales! If you’re one of them, that’s both good news and bad: It means sales is growing, but you’re going to have a lot of competition getting started.

Sales Hiring 56

Sales Hiring Development Team Review Technical Review Sales 56

SaaStr

AUGUST 16, 2019

Ep 257: Justin Welsh is the former SVP Sales @ PatientPop, the startup that offers the first all-in-one practice growth platform that’s HIPAA-compliant and is proven to grow your practice. During his 5 years at PatientPop, Justin grew sales from $0 to $56m alongside the full build-out of the sales team.

Scale 145

Scale Underperforming Technical Team Sales Hiring Interviewing 145

Chart Mogul

MAY 7, 2020

Onboarding a new member of your sales team is challenging on its own, but especially so when they have to call prospects out of the blue. Providing the right cold calling training can make or break the success of a new team member. According to data from RingLead, sales reps spend as much as 15% of their time leaving voicemails.

Sales Hiring 52

Sales Hiring Underperforming Technical Team Marketplace as a Service Headcount 52

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. When Justin and his initial team started looking for a way to capitalize on VR/AR technology, they focused their attention on the “made-to-order” industrial market.

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Payment Methods Marketing Payments SaaS Payments 142

SaaStr

SEPTEMBER 4, 2020

I’ve been in software since the ’90s and for over 20 years, nearly that entire time, we’ve been talking about digital transformation, developing strategies, architecting new technologies, and moving beyond digitization to rethinking our businesses, our products, and our services in a way that’s optimized for a digital world.

Scale 166

Scale Underperforming Technical Team Sales Hiring Branding 166

Intercom, Inc.

APRIL 4, 2019

The fastest growing software companies in recent years all have something in common – they started with little to no sales team. But even for companies with this early viral growth, there comes a point in time when this organic growth needs to be supplemented with formal sales. Yes, Slack started off with no sales team.

Scale 162

Scale Sales Hiring Underperforming Technical Team Payment Services 162

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. Because horizontal SaaS companies serve both startups and enterprise businesses, scalability is a key selling point.

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SaaS Payments Payment Services Payments Payment Solutions 88

Sales Hacker

OCTOBER 7, 2021

Women in sales often have a polarizing experience. Never believe that doubting yourself is a bad thing. In the Sales Hacker video series Aha Moments , I asked 10 women: “What is one ‘aha moment’ you’ve had in your sales career?”. What is one a-ha moment you’ve had in your sales career? Anything less is failure.

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Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStr

MAY 15, 2020

333: Bridget Gleason is the Head of Sales and Customer Success @ Tidelift, the company providing managed open source, backed by maintainers. Before Tidelift, Bridget was VP of Sales @ Logz.io and before that was VP of Corporate Sales @ Sumo Logic where she drove ARR up by a record 237%. When should one hire their first CS rep?

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Sales Hiring Scale Technical Review Outsourcing Services 204

Chart Mogul

SEPTEMBER 15, 2023

Source 16 Startup Metrics by Jeff Jordan, Anu Hariharan, Frank Chen, and Preethi Kasireddy, a16z We have the privilege of meeting with thousands of entrepreneurs every year, and in the course of those discussions are presented with all kinds of numbers, measures, and metrics that illustrate the promise and health of a particular company.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SaaStock

FEBRUARY 14, 2019

The SaaStock team will be landing in São Paulo to run the region’s first Pan-Latin American SaaS conference, SaaStock LatAm. He dropped out of Stanford Graduate School of Business and then co-founded LeaseExchange, an online marketplace for equipment leasing. Starting as VP of Sales, in less than two years he became CEO.

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Technical Review Scale Entrepreneurship Sales Hiring 207

SaaStr

APRIL 30, 2022

Check out this 2018 Europa session with Guillaume Princen, Head of France and Southern Europe @ Stripe, where he talks about the metrics you need to be focused on in your startup. It wasn’t the case 20 or even 10 years ago, where the business models of the internet were more focused on eCommerce, marketplaces, or even advertising.

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SaaS Payments Metrics Payment Methods Scale 232

Intercom, Inc.

SEPTEMBER 26, 2019

And it’s not without good reason: nearly all software products with dominant market share started as apps but grew to the point where third-party developers began building valuable integrations on top of what these companies had already created. New Relic’s General Manager, Mark Weitzel, weighs in on how you can support your developers.

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Underperforming Technical Team Marketplace as a Service Outsourced Development Development 170

Sales Hacker

FEBRUARY 19, 2019

Outreach’s annual sales industry summit, Unleash, has a speaker lineup for 2019 that is absolutely packed with genius-level sales insights. It just so happens that many of the speakers (26 of them, actually) are also some of our favorite Sales Hacker contributors! Think of this as a sneak-peek of what’s coming up at Unleash ‘19!

VP of Engineering 12

VP of Engineering Sales Hiring Sales Underperforming Technical Team 12

How To Buy Saas

DECEMBER 1, 2020

SAAS is also abbreviated as software as a service. With so many SAAS getting visibility in online marketplaces, we found that new saas businesses are struggling hard to make it to the right set of customers. SaaS as we already understood is a software as a service. Start Listing your saas on Software and saas Marketplaces.

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

OpenView Labs

SEPTEMBER 24, 2019

The rationale behind Atlassian’s go-to-market strategy was threefold: If we don’t have sales staff, the product must sell itself. It was an important realization because the great weakness of typical enterprise software is that it’s overcomplicated. to Atlassian and focus on building great products.

Payment Solutions 47

Payment Solutions Outsourcing Services Payment Methods Marketplace as a Service 47

Sales Hacker

DECEMBER 8, 2020

Subscribe to the Sales Hacker Podcast. How to build a more diverse team [24:50]. Sam Jacobs: This week on the show, we’ve got Luke Rogers, the Vice President of Sales at Instabase. Through that, he went to university where he studied AI and cybernetics, ultimately leading big teams in EMEA for AppDynamics.

Scale 100

Scale Sales Hiring Sales Recruiting Technical Review 100

SaaStr

NOVEMBER 7, 2019

Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Romain Huet | Head of Developer Relations @ Stripe. Want to see more content like this? Right, Renaud?

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Payments Merchant Services Payment Solutions Payment Services 124

SaaStr

NOVEMBER 21, 2020

How should startups decide which customer segment to focus on? * How should startups think about implementing partnerships? How should sales and marketing work together on pricing? There was a small startup scene. I was working on a startup that was an early mobile payment platform. When is the right time?

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SaaS Payments Scale Payment Services Payment Solutions 262

SaaStr

AUGUST 15, 2020

Nick Mehta: Power of the developer, or the API economy, both of you play very much in both those trends. How do you help your team make that link to value? One, it starts high up in the sales process, right? You need to discover in the sales process. Jay Snyder: I mean, that is the, what would you say?

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Payment Methods Merchant Services Scale Payments 200

Sales Hacker

AUGUST 18, 2020

This week on the Sales Hacker podcast, we’ve got a fantastic episode for you. If you missed episode 122, check it out here: Tips for Building a Diverse Team of High-Quality Salespeople with Wesley Ulysse. Subscribe to the Sales Hacker Podcast. Welcome to Sales Hacker Podcast. Sales enablement is easy.

Subscription 107

Subscription Payment Features Scale Underperforming Technical Team 107

Neil Patel

SEPTEMBER 9, 2021

From sales targets to conversion rates , chances are you track a range of valuable analytics data. If you could visualize your data and share your findings with key team members? The interface allows you to bring unconnected sources together, like data from spreadsheets or online services, and turn them into rich, interactive reports.

Marketing 114

Marketing Social Media Underperforming Technical Team Marketplace as a Service 114

OpenView Labs

JUNE 16, 2020

The best companies are tweaking sales systems, adjusting their go-to-market strategy and rediscovering customers’ needs as they evolve. Related: The Recession Planning Framework for SaaS Startups. Pivoting sales to meet buyers. What you do now in sales, marketing, product, etc.—and Everyone needs to find their own way.

Sales Hiring 54

Sales Hiring Sales Recruiting SaaS Payments Underperforming Technical Team 54

Intercom, Inc.

NOVEMBER 14, 2019

It’s time to start thinking about retention at scale and bring onboard a customer success team. She joined the company in 2007 back when it was just 30 people and has been instrumental in helping the company scale both its team and its market share over the years. Why you need a customer success team.

VP of Engineering 108

VP of Engineering Customer Success Churn Scale 108

SaaStr

FEBRUARY 7, 2020

Prior to joining the world of venture, Karen was a Senior Director at Apple and before Apple, Karen spent an incredible 9 years at Box as a founding member of the executive team, where she was responsible for defining and leading Box’s Industry GTM strategy. Karen Page: I started my career in sales and marketing.

Scale 182

Scale Underperforming Technical Team Investment Sales Hiring 182

Chargify

AUGUST 17, 2017

Sales exploded, and if you’d picked up a big enough chunk of stock when the company went public, you’d never have to work again.”. Retail experts can point to many reasons Sears, and other large retailers, have fallen from global leaders to massive store closures and flat sales. You could pay a fair price.

Scale 53

Scale Sales Hiring Artificial Intelligence SaaS 53

SaaStr

JUNE 20, 2019

In this session, the audience will learn about Adyen’s journey from a Dutch payments startup, to a global public company with more than 15 offices around the world working with large global companies like Facebook, Spotify, Uber and Microsoft. We had a marketplace payer solution. That’s been a major focus.

Payment Methods 144

Payment Methods Merchant Services Payments Payment Services 144

Intercom, Inc.

JANUARY 3, 2020

Despite huge growth and development over the last ten years, there’s also been some disappointments. Emmet: So my job here is to run the Product Design team here in Dublin and London, and Figma clearly had the biggest impact on our team this year. Emmet: It ushered in the gig economy, the two sided marketplace etc.

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Payment Methods Payment Solutions Technical Review Technology 118

SaaStock

FEBRUARY 13, 2019

The platform integrates with 100+ shipping services and ensures discounts for many of them. was created by a team with 25+ years of experience in location-based tech, spanning various services and real-time asset tracking systems. Fadada is a SaaS-based provider of electronic signature services. Based in: Hong Kong.

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SaaS Payments Payment Solutions Merchant Services Payment Methods 225

Intercom, Inc.

JANUARY 23, 2020

The situations that portend failure are varied and unfortunately common – no product-market fit, no cash, bad product, burnout, to name just a few of the most obvious. Just look at subscription analytics startup ChartMogul whose brand and product are now a household name in the SaaS community. Poor marketing.

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Underperforming Technical Team Scale Payments Payment Services 183