SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Here’s what Claire talks about: How to avoid trapdoor decisions when scaling. Lessons for scaling high-growth organizations. Missed the session?

Scale 120

Scale Payment Services Payment Methods Sales Hiring 120

SaaStr

OCTOBER 10, 2019

Freemium can help software companies gain users quickly—but what happens when it’s time to scale back or up? Join Joaquim Lecha, CEO at Typeform, and Christoph Janz, Managing Partner at Point Nine, as they delve into freemium at scale. The second one is customer feedback at scale. Want to see more content like this?

Scale 140

Scale Scaling Payment Methods SaaS Payments 140

SaaStr

DECEMBER 12, 2022

But once you begin to scale your business, you realize that you also need principles in place to strengthen your appetite for growth and expand profitably. This immediate time-to-value applies to your product and the content you share on your website. As soon as users land on your website, they should get the value quickly.

Payment Methods 186

Payment Methods SaaS Payments Company Culture Payment Solutions 186

SaaStr

MARCH 19, 2019

Niall Wall, Box SVP of Business and Corporate Development alongside Vicki Lin, Stripe’s Head of Ecosystem and Cecilia Stallsmith, Slack’s Director of Platform Marketing discuss scaling your revenue via indirect channels and platform ecosystems. Vicki, if you’d give us your intro. Vicki Lin : Great. Thank you Ceci.

Payments 124

Payments Scale Scaling Revenue 124

Neil Patel

JULY 21, 2021

A franchise business model can also help you scale rapidly because you inherit the operation processes and framework from the licensing company. Think of the many fast-food stores you see worldwide. Similar to the growing popularity of housing services, furniture stores are seeing a surge in demand. Real Estate Franchise.

Payment Services 121

Payment Services Payment Methods Business Payments 121

BrightBack

JANUARY 17, 2022

billing, product, CRM, support), to deploy and test personalized user experiences that actually save customers, and to hire product managers with the time to run ongoing experiments, track results, and optimize at scale. What’s Next?

Payments 59

Payments Payment Methods Payment Features Payment Solutions 59

Intercom, Inc.

DECEMBER 21, 2021

It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited. Lessons learned on leadership with Karen Peacock and Leandra Fishman.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

GetUplift

FEBRUARY 14, 2024

While staring at a blank google doc trying to come up with smart and effective copy that will help prospects understand what it is you do — and why they should choose you over someone else — you probably find yourself almost automatically gravitating towards your competitors’ websites. Because AI is THE thing right now.

B2B 65

B2B Technical Review Payment Solutions Scale 65

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. * First, what is continuous customer development? Does it have to be in person? What is the process to do it efficiently?

Scale 132

Scale SaaS Payments Sales Recruiting Payment Services 132

ProfitWell

AUGUST 26, 2019

Today, we dive deep into the future of retail, plus a feature on HubSpot’s Brian Halligan — on how he scaled the company to the #1 spot in marketing automation. Stripe, the online payment processing software, was placed in eighth. MindValley posted an intriguing Tweet about personal sleep animals and chronotypes.

Payment Methods 40

Payment Methods Sales Recruiting Payment Services Payment Solutions 40

SaaStr

APRIL 23, 2019

” The whole point of building a corporation, is not having personal liability attached to it. So, there’s all these people who are just using debit cards, and just walking around with debit cards with 120 000 in the bank, or just using their personal card for all these things. We know a lot about payments.

Sales Hiring 166

Sales Hiring Sales Recruiting Scale Payment Methods 166

OPEXEngine

JULY 28, 2020

They define a bold path to leadership, they make difficult portfolio choices, they allocate resources strategically and they build strong capital structures. Those companies that best manage this balancing act between careful planning and agile response rely on four key principles: Scale matters, ownership doesn’t.

Payment Solutions 52

Payment Solutions Strategy Payment Services Scale 52

Baremetrics

DECEMBER 7, 2023

Other things to consider Loans Payment terms Annual plans 7. Looking at your newly forecasted net profit/loss alongside your bank balance will give you an idea of the scale of cuts you need to make in either scenario. We have seen companies where only the leadership team takes a pay cut, but also team-wide cuts have been on the table.

SaaS Payments 52

SaaS Payments Payment Services Sales Hiring Payments 52

Baremetrics

DECEMBER 7, 2023

Similarly, the startup leadership are usually the best people to figure out the type of an integration needed between their app and the billing platform. Without visibility to your A/R, it would take a while from your company leadership to notice if there’s a looming cash crunch. When a payment comes in, it should decrease.

Payment Solutions 52

Payment Solutions SaaS Payments Payments Software Review 52

OPEXEngine

MARCH 15, 2022

But scaling your business in the right place is critical. Where will it make sense to invest the time, effort, and money to set up a local entity and scale it? Do you need to expand overseas to ensure your competitiveness or leadership position as a company in your respective market? Payment Processing and Currency Management.

Payment Services 40

Payment Services SaaS Payments Merchant Services Payments 40

ChurnZero

MAY 20, 2021

To figure out where you should begin on your growth and scaling journey, it’s helpful to first orient yourself with where you stand using a Customer Success maturity model. You naturally generate loads of customer data – from usage data and payment data to logged tasks, activities, and calls – that often gets overlooked.

Customer Success 90

Customer Success Payments Payment Services Scale 90

OPEXEngine

JANUARY 18, 2022

The impact of the pandemic was quite dramatic as we literally lost all of our revenue from one week to the other,” said Marcus Tillmann, CFO of online travel site Trivago. “We Reese—whose career has spanned wealth management, financial services, payments, and fintech—said he viewed the CFO role as being “the champion of value creation.”

SaaS Payments 52

SaaS Payments Scale Strategy Payment Services 52

SaaStr

AUGUST 7, 2020

We’ve invested in over 300 companies at Salesforce Ventures and have partnered with both of you closely and it’s been amazing to see this story up close and personal over the years. These companies can scale really efficiently. They need fewer sales as a percentage of overall employees. Matt Garratt: Thank you.

Payment Solutions 152

Payment Solutions Pricing Payments Payment Services 152

SaaStr

AUGUST 15, 2020

Jay Snyder: Got hotspot on my phone, so hopefully we’ll hold still. And well, that simplicity theme obviously is so massive and also just doing more in the product when you have that massive scale that you all have at Algolia and New Relic has as well. You can’t just be a nice person that responds to emails.

Payment Methods 208

Payment Methods Merchant Services Scale Payments 208

Sales Hacker

MARCH 30, 2021

Neil’s experience includes a long history of sales leadership, primarily in the Salesforce ecosystem, and is now running revenue for Revenue Grid. Scaling sales during the pandemic. Scaling Up During The Pandemic [11:40]. I got the itch again and looked for companies with the ability to scale. We’re on iTunes.

Scale 102

Scale Payments Technical Advisors Sales Recruiting 102

yoursales

JANUARY 28, 2022

It'll track any Google-based Sales Professional's efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they've called back. StoryDimensions - Capture, Develop and Deliver Customer Stories … at Scale. vidREACH.io - Personal, Video-powered Email Outreach.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

FastSpring

MARCH 27, 2023

Like, you’re literally on the floor like crippled with crying just like two years of your hard work, or whatever, you know, you’re like, ah, and then you get a phone call at that exact moment. How are we going to do that? We’re enterprise software for a new category called LearnOps.

Payment Solutions 91

Payment Solutions Payment Services SaaS Payments VP of Engineering 91

Sales Hacker

FEBRUARY 12, 2021

Support: Check for extra costs related to customer support, whether or not they offer support in your language (if you’re running a global sales team), and how you can get in touch with the CRM’s support team (via phone, email, etc.). It can be used by everyone in the company, from the sales team to leadership to inventory tracking.

Payment Solutions 84

Payment Solutions Enterprise Scale Payments 84

SmartKarrot

NOVEMBER 24, 2021

Role: Vice President, Customer Success Location: Alpharetta, GA, US (On-site) Organization: Global Payments Inc. Collaborate with sales leadership to design account handoff processes. Work with the Talent Directors to scale their teams’ revenue by supporting commercial conversations.

Customer Success 19

Customer Success Sales Hiring Payment Methods Payments 19

Totango

MAY 29, 2020

The scale of the current health crisis may be unparalleled, but we have all dealt with the challenge of how to retain at-risk customers before, even if there may be more of them than usual at the moment. Your customers need to hear the voice of a leader right now, with a clear, practical plan for the times ahead.

Payment Solutions 62

Payment Solutions Technical Review Payment Services Software Review 62

SaaStr

SEPTEMBER 3, 2019

Lambda School trains people online to be software engineers. We put it online, $10,000, and we started talking to our customers. We taught a free class, got 7,000 people in the free class, and I started emailing everybody in that class individually, personalized emails, one by one, a thousand a day. We can quit our jobs.

Acquisition 143

Acquisition Software Review Payment Methods Marketplace as a Service 143

SaaStr

AUGUST 12, 2022

Jason recently opened up an AMA on Twitter Spaces to answer questions about scaling and VC funding. If you send that cold email personalized to every SaaS investor at eight to 10K or beyond, I think you’re going to get some meetings. Microsoft Azure’s at incredible scale and it still grew 40% last quarter.

Scale 202

Scale SaaS Payments Scaling SaaS 202

Tom Tunguz

OCTOBER 6, 2021

The company started out life as /dev/payments helmed by two brothers from Ireland. Today, Stripe is synonymous with payments and tallies more than 15 products. This level of success requires masterful leadership. From fraud to reporting, company incorporation to carbon removal, Stripe has redefined itself again and again.

Payment Services 272

Payment Services Scale Payment Methods Payment Solutions 272

Sales Hacker

MARCH 2, 2020

Wooden on Leadership. If you truly want to be a better leader, better salesperson , better speaker, better writer, or just a better person, you need to study the craft. Here, Brian walks through strategies and methods for moving deals through the pipeline and adding more “Closed Won” deals to the board. Steal Like an Artist.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

OPEXEngine

JANUARY 28, 2020

These flexible, non-dilutive financing solutions scale with a business’ growth, enabling entrepreneurs to focus on their business without giving up equity, personal guarantees , or board seats; it’s understandable why entrepreneurs are increasingly seeking such solutions to reach their next growth milestone.

Venture Capital 61

Venture Capital Finance Payments Revenue 61

SaaStr

AUGUST 9, 2019

You’ll also learn how leading SaaS companies are able to scale and thrive in this complex, dynamic environment. Then maybe dive a little bit deeper on especially scaling sales and customer experience in particular. Eyal and Megan host a fireside chat between Google Cloud and Zenoss, a leader in software-defined IT operations.

SaaS Payments 137

SaaS Payments Cloud Technical Review Scale 137

Intercom, Inc.

AUGUST 29, 2019

In this week’s episode we’ve dug down into the podcast vaults to bring you some of the best insights shared by our guests about scaling sales. It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. John Barrows: Passion and work ethic. Everybody was on the same page.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

yoursales

JANUARY 29, 2021

It'll track any Google-based Sales Professional's efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they've called back. Capsule CRM - The smart simple online CRM. SugarCRM – CRM Software & Online Customer Relationship Management. Streak – CRM for Gmail.

Scale 104

Scale Payment Methods Payment Solutions Sales Recruiting 104

yoursales

DECEMBER 23, 2019

It’ll track any Google-based Sales Professional’s efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they’ve called back. Capsule CRM – The smart simple online CRM. SugarCRM – CRM Software & Online Customer Relationship Management.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

SaaStr

JUNE 20, 2019

In this session, the audience will learn about Adyen’s journey from a Dutch payments startup, to a global public company with more than 15 offices around the world working with large global companies like Facebook, Spotify, Uber and Microsoft. I mean payment cultures, payment habits are, yeah, different in every country all over the world.

Payment Methods 142

Payment Methods Merchant Services Payments Payment Services 142

ProfitWell

MAY 8, 2020

Jay Nathan , B2B SaaS retention, expansion, and scaling expert, says: “We are all in sales.”. When revenue is tied directly to recurring monthly payments, any negative experiences that lead to churn have a direct impact on your bottom line. We know right now, amid a crisis, leadership takes on a whole new meaning.

Scale 52

Scale Payment Solutions Payments SaaS Payments 52

yoursales

DECEMBER 23, 2019

It’ll track any Google-based Sales Professional’s efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they’ve called back. Capsule CRM – The smart simple online CRM. SugarCRM – CRM Software & Online Customer Relationship Management.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102