ChurnZero

MARCH 31, 2020

Takeaway #1: Don’t be afraid to ask customers how they’ve been impacted by this crisis—whether it’s directly via phone or passively via a survey. Reaching out to customers via phone helped motivate their team by hearing customers’ sense of relief and gratitude. It’s been hard to contact customers by phone since offices are closed.

Payment Methods 72

Payment Methods Payment Solutions Software Review Payment Services 72

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Payments has been around for thousands of years. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide.

Scale 116

Scale Payment Services Payment Methods Sales Hiring 116

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. Participate in M&A [due] diligence and ultimate onboarding of acquired targets’ customer bases.”

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. * First, what is continuous customer development? Does it have to be in person? What is the process to do it efficiently?

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

Baremetrics

DECEMBER 7, 2023

Other things to consider Loans Payment terms Annual plans 7. We have seen companies where only the leadership team takes a pay cut, but also team-wide cuts have been on the table. Implement pay cuts by starting with the leadership. You are the best person to figure out what’s the right approach for your company.

SaaS Payments 52

SaaS Payments Payment Services Sales Hiring Payments 52

SmartKarrot

APRIL 10, 2023

Being inundated with a lot of incoming calls Calls could be made to ask about the account’s balance, their invoice, or, if allowed, to make a month’s worth of late payments. Review store success in relation to CPS programmes by coordinating routine business evaluations with VPs and DMs.

Customer Success 19

Customer Success Payment Methods Payment Services Technical Review 19

SaaStr

APRIL 23, 2019

” The whole point of building a corporation, is not having personal liability attached to it. So, there’s all these people who are just using debit cards, and just walking around with debit cards with 120 000 in the bank, or just using their personal card for all these things. We know a lot about payments.

Sales Hiring 150

Sales Hiring Sales Recruiting Scale Payment Methods 150

ChurnZero

MAY 20, 2021

You naturally generate loads of customer data – from usage data and payment data to logged tasks, activities, and calls – that often gets overlooked. You don’t trust your newer CSMs When you onboard a new CSM, it might be your tendency or inclination to only assign them low-value, uninteresting accounts. Warning Sign to Level Up.

Customer Success 90

Customer Success Payments Payment Services Scale 90

Intercom, Inc.

MAY 16, 2019

That’s why we recently launched Product Tours , a dead-simple onboarding tool featuring a code-free tour builder, error notifications and quick-start templates. Patrick: It’s a tool that helps you create interactive product onboarding guides for online businesses or online products.

Payment Solutions 106

Payment Solutions Underperforming Technical Team Onboarding Software Review 106

Baremetrics

AUGUST 5, 2021

Aside from the cost of tracking software comes the need to monitor your employees’ online activities throughout the day while they are working from home. One company that is finding creative ways to embrace a hybrid workplace is Wex , a payment solutions provider. Attract and onboard new hires more effectively.

SaaS Payments 98

SaaS Payments Technical Review Payment Methods Software Review 98

Neil Patel

DECEMBER 17, 2020

BPM software is great at automating routine and recurring processes like: Requests for approval Inventory updates Time-off requests Promotions Customer onboarding Training new hires. Leadership can leverage your BPM platform to track tons of useful data for measuring productivity, forecasting costs, and further refining processes.

Payments 131

Payments Payment Solutions Software Review Payment Services 131

SaaStr

OCTOBER 10, 2019

So you can create this online interactions that are amazingly beautiful without any need for codes and without any, let’s say, true design education. Like they were looking at this existing forums as the online version of lifeless paper forms. So that we can suggest you like other eCommerce’s do as well.

Scale 134

Scale Scaling Payment Methods SaaS Payments 134

Sales Hacker

FEBRUARY 12, 2021

Onboarding: When choosing a new enterprise CRM, look how easy it is to transition from your old solution and what does that onboarding process looks like. It can be used by everyone in the company, from the sales team to leadership to inventory tracking. There’s also their AI CRM assistant: Einstein AI.

Payment Solutions 84

Payment Solutions Enterprise Scale Payments 84

SmartKarrot

APRIL 10, 2023

Being inundated with a lot of incoming calls Calls could be made to ask about the account’s balance, their invoice, or, if allowed, to make a month’s worth of late payments. Review store success in relation to CPS programmes by coordinating routine business evaluations with VPs and DMs.

Customer Success 15

Customer Success Payment Methods Payment Services Technical Review 15

SaaStr

AUGUST 15, 2020

Jay Snyder: Got hotspot on my phone, so hopefully we’ll hold still. I just think that definition of responsibility will change where they may simply be a sales and marketing person who’s focused on new logos, but immediately is handed to success from that point forward. Nick Mehta: So let’s dive into the future.

Payment Methods 188

Payment Methods Merchant Services Scale Payments 188

SaaStr

MARCH 19, 2019

For those of you who did not clap, Stripe is a set of developer APIs that help businesses accept payments online and do all sorts of innovative things in moving money in the cloud. Thank you Ceci. I’m Vicki Lin. I have been at Stripe for about four years. Stripe’s ecosystem is quite large and thriving.

Payments 120

Payments Scale Scaling Revenue 120

SmartKarrot

NOVEMBER 24, 2021

Role: Vice President, Customer Success Location: Alpharetta, GA, US (On-site) Organization: Global Payments Inc. Collaborate with sales leadership to design account handoff processes. Provide oversight to complex initiatives, such as new product configuration/onboarding, upgrades, etc.

Customer Success 19

Customer Success Sales Hiring Payment Methods Payments 19

yoursales

JANUARY 28, 2022

It'll track any Google-based Sales Professional's efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they've called back. hyperise - Hyper Personalize your sales funnel and grow your sales conversions. vidREACH.io - Personal, Video-powered Email Outreach.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

ProfitWell

SEPTEMBER 23, 2019

Simplified product, pricing, and onboarding processes. Similar to the Stitch Fix model, Lookiero applies algorithms to a database of personal stylists and customer profiles to provide a personalized shopping experience to its online user base. Strong year-over-year growth in new customer acquisitions and client renewals.

VP of Engineering 45

VP of Engineering Payment Services Payment Methods Subscription 45

SmartKarrot

MARCH 23, 2023

Demonstrating our SaaS platform online. Control and monitor the onboarding of customers. Collaborate on fundamental customer success KPIs and performance with the senior leadership team and larger go-to-market team. Payment that is competitive. Answering client questions. Controlling extensive client accounts.

Customer Success 19

Customer Success Payments Underperforming Technical Team Payment Services 19

SmartKarrot

SEPTEMBER 7, 2022

Execute on a customer business outcomes-driven strategy to ensure successful onboarding, adoption, retention, renewal, and expansion of your customer portfolio. Collaborate with customer value leadership to drive growth and scalability through ongoing internal Databook projects and initiatives. Manage and coach the inbound phone team.

Merchant Services 19

Merchant Services Customer Success Payment Services Sales Hiring 19

SaaStr

AUGUST 9, 2019

What is the right way for startup founders to address sales rep onboarding? I know there’s everything written about how 57% or 68% of the buyer journey is done before they engage a salesperson because so many people are researching online. How do you think about sales rep onboarding? How the f**k do I onboard them?

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

Sales Hacker

AUGUST 7, 2020

Leadership. Leadership. The Exceptional Leadership Institute for Women. Onboarding & Enablement Manager – Solutions Engineering. Vice President of Payments Products UK. Personal Brand Strategist, Speaker and Founding Team Member. Personal Branding & Social Selling Specialist. Salesforce.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

SmartKarrot

MAY 12, 2021

Role: Director of Customer Success – Resware Location: Austin, TX, US Organization: Qualia As a Director of Customer Success, you will be responsible for leadership, management, and accountability for the Customer Success team. Monitor payments and contractual commitments. Provide visibility to leadership on customer initiatives.

Payment Services 10

Payment Services Customer Success Payment Solutions Outsourced Development 10

yoursales

DECEMBER 23, 2019

It’ll track any Google-based Sales Professional’s efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they’ve called back. Capsule CRM – The smart simple online CRM. SugarCRM – CRM Software & Online Customer Relationship Management.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

yoursales

JANUARY 29, 2021

It'll track any Google-based Sales Professional's efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they've called back. Capsule CRM - The smart simple online CRM. SugarCRM – CRM Software & Online Customer Relationship Management. Streak – CRM for Gmail.

Scale 104

Scale Payment Methods Payment Solutions Sales Recruiting 104

yoursales

DECEMBER 23, 2019

It’ll track any Google-based Sales Professional’s efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they’ve called back. Capsule CRM – The smart simple online CRM. SugarCRM – CRM Software & Online Customer Relationship Management.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

yoursales

DECEMBER 12, 2018

It’ll track any Google-based Sales Professional’s efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they’ve called back. Capsule CRM – The smart simple online CRM. SugarCRM – CRM Software & Online Customer Relationship Management.

Scale 99

Scale Payment Methods Payment Solutions Sales Recruiting 99

SmartKarrot

MARCH 8, 2022

Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. She is a coach who focuses on personal development, relationship building, success planning, customer engagement and retention, and customer journey. Daphne Lopes. Donna Weber. Emilia D’Anzica.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

User Pilot

MAY 8, 2024

Personalize experiences for different customer segments. Cultivate a customer-centric culture from leadership down. Personalize the customer experience for different segments According to the 2023 State of Personalization report by Segment, more and more customers expect personalized experiences.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

Sales Hacker

NOVEMBER 15, 2017

Account Based Marketing (ABM) is a strategic framework that engages qualified individual prospects or customer accounts as unique markets in themselves, worthy of focused, hyper-personalized treatment by sales, marketing and other teams. . Challenger Sales Model. Champion/Challenger Test. Channel Partner.

Scale 99

Scale Payment Methods Sales Recruiting SaaS Payments 99

Tom Tunguz

OCTOBER 24, 2021

Leadership, she’s been on the leadership team for two massive businesses, and so who better to hear from on that topic than Claire. Who is this person? Well, let’s transition then to leadership. In fact, one of the defining chapters in that book was her user instructions for her as a manager. ” Right?

CTO Coach 129

CTO Coach Sales Hiring Sales Recruiting CTO Hire 129

SaaStr

MAY 16, 2019

We are a customer service platform for e-commerce websites, and one of the things we try to do is to automate customer support. I would argue that since now we have access to … we have lots of data points about trade shows we go to, the payment information, the sales data in CRM. You want to assign the leads to the right person.

Merchant Services 159

Merchant Services Payment Methods Data Sales Hiring 159

SaaStr

NOVEMBER 7, 2019

The idea for Stripe, I’m sure most of you know in the early days was to have just a few lines of code and lead developers accept payments in the apps and services. It was a distribution API in a very rudimentary form, and it allowed us to be present in other properties than our website.

Payments 118

Payments Merchant Services Payment Solutions Payment Services 118

SaaStr

MAY 14, 2023

You have a presentation online that’s called Unsexy, which you’ll have to explain to me later. Today, we have displayed the enterprise prices on the website today, very transparent. And you said you kept the pricing on the website? What’s the person you would’ve hired sooner? Nick : Pretty good?

Sales Hiring 225

Sales Hiring Sales Recruiting Scale Payment Methods 225

Incredo

NOVEMBER 1, 2019

Most commonly, startups that employ it sell their products completely via ecommerce, so that they can remain focused on quality of the product and design. The same goes for the website, customer support, and user onboarding. Focus: Customer Onboarding and Face-to-Face Conversion. Focus: Product and Customer Journey.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

SaaSX

JULY 26, 2020

Reports into: Sales leadership or sales operations. If all your customers sign up online and accept your terms & conditions, you don’t need this role. The great thing about a contract manager is that if you hire the right person, this role can also act as an internal project manager doing some legwork on security assessments.

Sales Recruiting 64

Sales Recruiting Technical Review Scale Startup 64