User Pilot

JANUARY 31, 2023

In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. TL;DR At-risk customers are those who are showing signs of canceling their subscriptions. Identifying at-risk customers is crucial for retaining existing customers and growing your SaaS revenue. Let’s dive in!

Churn 98

Churn Underperforming Technical Team SaaS Payments Payment Solutions 98

Andreessen Horowitz

DECEMBER 12, 2023

In this episode, a16z partner Seema Amble talks with Dimitri Dadiomov, the co-founder and CEO of payment operations platform Modern Treasury, about the challenges of creating a new category, hiring for marketing before you hire for sales, and why developing new features is similar to birding.

Payment Solutions 111

Payment Solutions Payment Methods Payment Services Payments 111

Baremetrics

DECEMBER 28, 2020

If you’re running a subscription or SaaS business, you know that at the end of the day your chief metric is monthly recurring revenue (MRR). MRR gives your company that forward looking measurement and predictive revenue to actually grow your business. You may be thinking, “How bad can it be?”

SaaS Payments 105

SaaS Payments Payment Services Payment Solutions Payments 105

User Pilot

JULY 27, 2023

They also manage finances and supervise one or more engineering teams. Product Manager : In charge of creating product strategy and overseeing the design process, among other things. What is a SaaS business model? Before the hiring process, take some time to decide on your current needs and hire as your company grows.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Incredo

NOVEMBER 21, 2019

3) Almost any business in the world needs this or that software for its own needs. Software to track analytics, transfer payments, manage inventory, create videos and for many other things. You will never again worry about investing thousands of dollars in paid ads and receiving nothing. 5) Everyone minds his own business.

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

Neil Patel

OCTOBER 29, 2020

They don’t have the strategy, tactics, or tools they need to market their business well. The bad news is that marketers waste 37 to 95 percent of their marketing budget. This is really common, but it doesn’t have to be; if you have the right digital marketing strategy in place, growing your business is easier.

Underperforming Technical Team 145

Underperforming Technical Team Strategy Development Payment Methods 145

Casey Accidental

OCTOBER 20, 2020

Casey’s first sequencing business models essay talked about the transition from a SaaS business model to marketplace business model, and why it’s so difficult. In this essay, we’ll go deeper into the gradients of marketplace models that a company can sequence to, and as a follow up, we will do the same for platforms.

Marketplace as a Service 52

Marketplace as a Service Business Model SaaS Payments Payments 52

Chargify

OCTOBER 4, 2017

Managing offers, reliable billing, and subscription lifecycle management is complex, creating an iceberg effect for companies that decide to tackle it on their own. It allows us to upgrade, downgrade, or cancel a client’s subscription easily. Below, we’ll shed some light on the great buy vs. build debate. costs money and 2.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

Frontegg

AUGUST 19, 2021

Users don’t want to write emails or engage with support teams anymore. Onboarding, user management, subscriptions – let’s take a closer look at the potent self-service and PLG combo. This results in constant engagement with support and sales teams, something that puts them under pressure and leads to frustration.

SaaS Payments 98

SaaS Payments Payment Services Payment Solutions Underperforming Technical Team 98

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Manual processes first. Our team is in Room 111.

Scale 159

Scale Payment Services Payment Methods Scaling 159

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I And it makes up for a lot of bad product experiences, right?

Scale 150

Scale Sales Payment Methods Merchant Services 150

FastSpring

MARCH 27, 2023

Ryan Austin had VP-level experience in training when he decided to start a consulting business to help enterprise-level companies with their corporate learning and development initiatives. Ryan and his team noticed so many inefficiencies across the L&D workflows. “It They were acquired by private equity.

Payment Solutions 111

Payment Solutions Payment Services SaaS Payments VP of Engineering 111

Natalia Luneva

JANUARY 13, 2021

This obsession with getting new customers is natural: the more customers you convert, the more revenue you will make. However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. Richman’s former company was Halp, a help desk for operations teams.

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. And we need platforms to be able to do that. In September 2022, Dopple publicly launched its new platform. They Launched With a Platform, Not a Product Another big advantage?

Payment Methods 142

Payment Methods Marketing Payments SaaS Payments 142

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. Matt Garratt: If you just look at Vlocity and nCino, amazing businesses. David Schmaier: Sure.

Payment Solutions 152

Payment Solutions Pricing Payments Payment Services 152

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. First, what is continuous customer development? What is the process to do it efficiently? Does one have to move to enterprise?

Scale 134

Scale SaaS Payments Sales Recruiting Payment Services 134

Intercom, Inc.

NOVEMBER 7, 2019

So they created a software that provides control, visibility, and payment methods for corporate finance teams. Instead, focus on fostering a culture of communication and feedback loops between the team. He really fosters innovation and humility as a team player – aspects that were important to me. Nico: Correct.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Our team is in Room 111. Dare I say SaaS.

Scale 121

Scale Payment Services Payment Methods Sales Hiring 121

Baremetrics

MAY 7, 2019

Company C was funded by pre-orders from customers, a friends and family round, and then through revenue-based financing for a period of time. Choosing the right combination of funding for your business is just as fundamental as choosing the right co-founders (or not), the right market, the right product, and the right team.

Finance 111

Finance Startup SaaS Payments Payment Methods 111

OpenView Labs

AUGUST 2, 2019

You may start to miss your revenue targets. As a business leader, the way you face adversity could very well determine your chances of success. Giving in to stress and frustration only leads to bad decisions that could eventually sink you. Bills may begin to pile up. Take charge and steady the ship.

Startup 40

Startup Part-Time VPE Payment Solutions Underperforming Technical Team 40

ChurnZero

JANUARY 4, 2019

AI has been a buzzword for a while and many businesses jumped onto the bandwagon by integrating AI into the customer journey, but customers still want to deal with a human, particularly if they need advice or help with something complex that they cannot solve on their own (i.e. In 2019 there will be an increase in subscription fatigue.

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

SaaStr

AUGUST 9, 2019

Why is it so crucial to invest in enablement in the early days? What ratio of revenue is healthy for professional services to account for? Here’s what Eyal and Megan talk about: How to develop software faster. * What have been the dramatic changes that have happened in sales over the last few years? Missed the session?

SaaS Payments 139

SaaS Payments Cloud Technical Review Scale 139

SaaStr

NOVEMBER 7, 2019

How can a simple offering be transformed into its own platform? Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Join us at SaaStr Annual 2020.

Payments 124

Payments Merchant Services Payment Solutions Payment Services 124

FastSpring

DECEMBER 8, 2022

Note: FastSpring’s Revenue and Subscription Dashboards quickly show our customers where their revenue is coming from, the average order value or MRR per country, promotions performance per country, and more. “So I can see: is there an ecosystem around what’s happening that I can maybe try to tie into with my marketing?”

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

SmartKarrot

AUGUST 11, 2021

The lifeblood of the SaaS business is its customers. SaaS, or software as a service, is a subscription-based model where customers pay subscription fees for services such as Dropbox, CRM, or perhaps Mailchimp, and this is how the companies earn monthly recurring revenues (MRM). Payment Method may not work.

SaaS Payments 19

SaaS Payments Churn Underperforming Technical Team Payment Methods 19

ChurnZero

JANUARY 4, 2019

AI has been a buzzword for a while and many businesses jumped onto the bandwagon by integrating AI into the customer journey, but customers still want to deal with a human, particularly if they need advice or help with something complex that they cannot solve on their own (i.e. In 2019 there will be an increase in subscription fatigue.

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

Full Session

NOVEMBER 8, 2022

Product teams, UX and UI researchers, marketers, and site owners use this feature to capture data and analyze user behavior. You can deploy the FullSession platform by starting a free trial and adding our code snippet to the source code of your website. What are session recording tools? What are session replays? FullSession features.

Software Review 52

Software Review Technical Review Payment Solutions Payment Methods 52

FastSpring

DECEMBER 11, 2018

Email blasts – Keep your business top-of-mind with regular emails to your mailing list. Giving back – Offer to donate a dollar amount or percentage of sales to a charitable organization. Understanding your customers’ motivations is key in developing content strategy, products and improving the customer journey.

Payment Methods 62

Payment Methods Business Underperforming Technical Team Social Media 62

Chargify

APRIL 23, 2019

The “primary risk [during pre-startup] is the failure to design a business plan and strategy that will enable the company to become profitable as it makes sales and earns revenue. If you seem to be gaining traction, now would be a good time to solve the problem of recurring billing, which most SaaS business models rely on.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

Intercom, Inc.

MAY 16, 2019

As our Design Lead Gustavs Cirulis shared recently, the development of the product did not come without its own challenges. It allows you to maximize a new feature’s value with minimal effort because the feature is part of this system or platform. It starts with so many businesses, which are subscription businesses.

Payment Solutions 106

Payment Solutions Underperforming Technical Team Onboarding Software Review 106

Stax

FEBRUARY 19, 2024

While their target audience and the breadth of their solutions are the key differences, vertical and horizontal SaaS also share many similarities, in particular cloud-based hosting and subscription business models. By serving common business needs, horizontal SaaS platforms have a very wide target audience.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

SmartKarrot

JULY 14, 2020

The B2B Tech world is booming with SaaS business models. Statistics claim that about 50% of the enterprises run their operations by depending on a SaaS platform, of which 38% work exclusively on the SaaS module. What Is the SaaS Business Model? The SaaS business model is basically a subscription-based service.

Business Model 10

Business Model B2B SaaS Payments Payment Features 10

BetterCloud

AUGUST 16, 2018

Kevin is recognized as a Google Developers Expert and G Suite Top Contributor. . Reddit’s recent password breach is a textbook example of why (as Ars Technica put it) “ phone-based 2FA is that bad.” Users are routinely called the weakest link in security. Accounts found: 131,577,763. Your accounts: 10.

Payment Methods 40

Payment Methods Payment Services Payment Solutions Technical Review 40

Baremetrics

JANUARY 12, 2022

You take all of your assets , liabilities , revenues , expenses , investments, etc. These projections are built on many assumptions, from your hiring plan to your expected monthly recurring revenue (MRR) growth. However, not having a good idea of how much money is entering or exiting your business over time is always bad!

Payment Services 95

Payment Services Payment Methods SaaS Payments Payment Solutions 95

Outseta

SEPTEMBER 11, 2017

Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. I say profitable as we are using our client's’ financial data to determine what to pay, or often not pay, in the digital advertising platforms we manage. Geoff: Someone once told me. Soren used to be a rocket scientist.

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

Outseta

OCTOBER 15, 2018

Investment funds like Indie.VC Venture capital is not inherently bad or the manifestation of greed and commitments to impossible-to-deliver growth. And the companies choosing the independent path are not all hipster led lifestyle businesses choosing nobility over bankroll and operating with a chip on their shoulders.

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

SaaStr

APRIL 30, 2022

Average Revenue per Customer. So growth of the kind of subscription, eCommerce industry has been over 100% year on year for the past five years, according to McKinsey. It wasn’t the case 20 or even 10 years ago, where the business models of the internet were more focused on eCommerce, marketplaces, or even advertising.

SaaS Payments 234

SaaS Payments Metrics Payment Methods Scale 234