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11 Key SaaS Roles and Responsibilities in 2023

User Pilot

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. What is a SaaS business model?

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FastSpring Annual Recap: Reflecting on 2020 and Looking Ahead to 2021

FastSpring

On average, our customers’ revenue grew by nearly 20% relative to 2019. Many of their software solutions sold by our customers facilitate remote work environments, and most customers have expanded their customer bases meaningfully during the pandemic. We dramatically increased our investment in product development.

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Why Sales Tax Compliance Matters for Growing SaaS Companies

SaaStr

It’s part of doing business! States are consistently looking for ways to generate more tax revenue, and a fast-growing company (or industry) can provide excellent opportunities. Or 2) File sales tax returns online through a sales tax solution that tells you when, where, and what you need to remit.

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How Buffer Reached $20m in ARR by Focussing on Growing ARPA

Chart Mogul

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. For the first 2-3 years of Buffer’s existence, Joel and his team did not need a specialized solution for subscription analytics. What is Buffer. How was that possible?

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Hear From These Speakers at SaaStr Annual 2020

SaaStr

Wade Foster is Co-founder and CEO of Zapier, a SaaS company that allows users to integrate web applications they use. Today, David Sacks is Co-founder of Craft Ventures, an early-stage VC fund that counts Bird, Reddit, Cloud9, and SpaceX amongst its investments. At the time the duo had founded Pagar.me, a payment processor.

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Buy vs. Build: The Subscription Billing Iceberg Effect

Chargify

It provides metrics month-over-month on critical data such as the number of customers, revenue, and lifetime client value.”. Looking back at their own experiences, Sonnenberg has this advice for new subscription-based startups: “Start with Stripe + Chargify. You’ll save time and money in the long run.”

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How Buffer Reached $20m in ARR by Focussing on Growing ARPA

Chart Mogul

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. For the first 2-3 years of Buffer’s existence, Joel and his team did not need a specialized solution for subscription analytics. What is Buffer. How was that possible?