article thumbnail

11 Key SaaS Roles and Responsibilities in 2023

User Pilot

Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Revenue growth rate : This measures the rate at which the company’s revenue is growing over a specific period. A higher revenue growth rate generally indicates positive business performance.

article thumbnail

The B2B Marketplace Funding Napkin 2021

Point Nine Land

Having invested in 9 B2B marketplaces and gathered data from 20+ different investors, here are our findings on what it takes to raise money in 2021 for B2B marketplaces. A technical co-founder or CTO is always a great-to-have at this stage and becomes a must-have as the business scales beyond seed. Market Characteristics ??

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

FastSpring Annual Recap: Reflecting on 2020 and Looking Ahead to 2021

FastSpring

On average, our customers’ revenue grew by nearly 20% relative to 2019. We dramatically increased our investment in product development. With this new investment, we are already increasing our pace of innovation and have a very exciting roadmap of things to come over the next 12 months. We acquired SalesRight.

article thumbnail

Why Sales Tax Compliance Matters for Growing SaaS Companies

SaaStr

It’s part of doing business! States are consistently looking for ways to generate more tax revenue, and a fast-growing company (or industry) can provide excellent opportunities. Our first introduction to sales tax was dealing with it as a liability,” CTO and Co-founder David Heinemeier Hansson says. “We

article thumbnail

Hear From These Speakers at SaaStr Annual 2020

SaaStr

Wade Foster is Co-founder and CEO of Zapier, a SaaS company that allows users to integrate web applications they use. Today, David Sacks is Co-founder of Craft Ventures, an early-stage VC fund that counts Bird, Reddit, Cloud9, and SpaceX amongst its investments. At the time the duo had founded Pagar.me, a payment processor.

article thumbnail

How Buffer Reached $20m in ARR by Focussing on Growing ARPA

Chart Mogul

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. While Baremetrics was fulfilling the desire for public transparency, internally the team was using Looker almost exclusively to track and report revenue metrics. What is Buffer.

article thumbnail

Buy vs. Build: The Subscription Billing Iceberg Effect

Chargify

It provides metrics month-over-month on critical data such as the number of customers, revenue, and lifetime client value.”. Looking back at their own experiences, Sonnenberg has this advice for new subscription-based startups: “Start with Stripe + Chargify. The process to change price points can’t happen in real-time.