FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription.

Benchmarks 139

Benchmarks Churn Payments SaaS Payments 139

Buffer Resources

JANUARY 18, 2023

These tools encompass everything from the social platforms you choose to build your presence on to the community-building app where you engage with your audience. Access is determined by the platform’s capacity, so you can’t rely on it too much. Add Buffer to your content creation toolkit today.

Payment Services 130

Payment Services Payments AI Search Payment Methods 130

Unbounce

SEPTEMBER 16, 2021

PPC is a method of digital advertising in which you aim to get your ads to rank as the highest result displayed for user searches, and you, as the advertiser, pay a fee each time it’s clicked. This means that when a user types in words related to your business, your customized ad will be the first result they see— sometimes.

Payment Methods 145

Payment Methods Payment Solutions Payments AI Search 145

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. And we need platforms to be able to do that. In September 2022, Dopple publicly launched its new platform. They Launched With a Platform, Not a Product Another big advantage?

Payment Methods 140

Payment Methods Marketing Payments SaaS Payments 140

Buffer Resources

JANUARY 18, 2024

It’s not the first time I’ve tried out LinkedIn Premium — but it is the first time I’m approaching the platform’s paid subscription as a creator.  I landed several interviews thanks to the service and would highly recommend it to those looking for a new opportunity. 

Technical Review 109

Technical Review Systems Review Sales Recruiting AI Search 109

Natalia Luneva

JANUARY 13, 2021

This obsession with getting new customers is natural: the more customers you convert, the more revenue you will make. However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. How to reduce SaaS churn rate? #1 2 Build a community of customers.

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

Andreessen Horowitz

DECEMBER 12, 2023

About My First 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. Those teams really need a dashboard, they need an online user experience with a workflow.

Payment Solutions 105

Payment Solutions Payment Methods Payment Services Payments 105

FastSpring

DECEMBER 8, 2022

I interviewed him for insights into how to build a global growth strategy, especially when it comes to localization. Highlights from Our Conversation Where Should SaaS Companies Localize [2 min clip] David walked through a step-by-step process to assess where SaaS and software companies should consider localizing.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

Neil Patel

SEPTEMBER 11, 2020

You’d probably work on growing your business, right? Maybe you’d spend it creating new marketing campaigns to generate more revenue. Regardless, the average small business owner spends five hours every pay period running payroll. The best payroll services exist to simplify the process of paying your employees.

Payment Services 145

Payment Services SaaS Payments Outsourcing Services Payment Solutions 145

ProfitWell

OCTOBER 9, 2019

Today, we’re all about ecommerce. We have a list of podcasts for the ecommerce-righteous crew out there, plus 2Checkout hosts a webinar, and Rewind partners with BigCommerce to bring you a Black Friday playbook. Your top subscription news. The pods on ecommerce. In 2007, he and his wife started their own online store.

Payment Methods 40

Payment Methods Sales Recruiting SaaS Payments Payment Solutions 40

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I But really excited about this interview. Jump to video.

Scale 147

Scale Sales Payment Methods Merchant Services 147

Intercom, Inc.

MAY 3, 2018

Rohini Pondhi , product management lead for Square’s Invoices product, knows this challenge well. If Rohini’s team is making changes to the UI or the front end, they can test quickly and easily, but because their core product is payments-based, much more rigor is required compared to your typical software product.

Payment Methods 195

Payment Methods Merchant Services Scale Payment Features 195

Buffer Resources

JANUARY 18, 2024

It’s not the first time I’ve tried out LinkedIn Premium — but it is the first time I’m approaching the platform’s paid subscription as a creator.  I landed several interviews thanks to the service and would highly recommend it to those looking for a new opportunity. 

Technical Review 63

Technical Review Systems Review Sales Recruiting AI Search 63

Chargify

OCTOBER 4, 2017

Managing offers, reliable billing, and subscription lifecycle management is complex, creating an iceberg effect for companies that decide to tackle it on their own. It allows us to upgrade, downgrade, or cancel a client’s subscription easily. Below, we’ll shed some light on the great buy vs. build debate.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

ProfitWell

NOVEMBER 12, 2019

Today, we have the world’s largest list of branded podcasts and video shows , a fresh drop for Webflow users, and more sports entering the subscription space. Your top subscription news. According to Jay, they define a "brand" as companies that sell products as their primary revenue source. Amid my Twitter scroll this a.m.,

Payment Methods 43

Payment Methods Merchant Services PayPal Payments 43

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. I’m an execution person.

Scale 157

Scale Payment Services Payment Methods Scaling 157

User Pilot

AUGUST 10, 2023

How to use relational and transactional NPS data to drive business growth: Segment detractors and reach out to them to offer personalized help. Invite passives to interviews to learn more about their expectations. an invoicing app. How to use relational and transactional NPS data to drive business growth?

SaaS Payments 97

SaaS Payments Payment Solutions Software Review Interviewing 97

Baremetrics

JANUARY 17, 2022

There are two types of email subscription lists that marketers can build: free and paid. Free newsletters are great to build brand credibility, nurture and retain customers, but they can use resources like time and money without generating revenue. In the case of paid emails, subscribers pay for their newsletter subscription.

Management 95

Management Payment Solutions Scale Payment Methods 95

Incredo

DECEMBER 3, 2019

Or maybe you are curious whether Christmas marketing works at all? We have interviewed tens of SaaS community members to understand how they perceive SaaS Christmas promotions. Works well. ” #2 Jacek Wieczorek Co-founder at Pulno , Website SEO Analysis Tool “ We sure are going to run Christmas/New Year promotion for our software.

SaaS Payments 162

SaaS Payments Payment Solutions Payments Social Media 162

User Pilot

JUNE 28, 2023

Platformly uses a progress bar and empty state CTAs to simplify the onboarding process for their complex product. Split-test your upsell pop-ups to maximize expansion revenue. Segment users by their role or goal as soon as possible to provide a personalized onboarding experience. Get a demo now! Source: Osano.

Onboarding 97

Onboarding SaaS Payments Payment Services Payment Solutions 97

SaaSHolic

MAY 15, 2023

The speakers mentions the importance of on-premise concepts in finance and working on cyber security measures to protect customers and businesses in online transactions. Quazzo believes that AI and other technologies can be used to personalize education and enhance team performance.

Payment Methods 52

Payment Methods Blockchain Artificial Intelligence Payment Services 52

CustomerSuccessBox

JULY 11, 2022

This trip begins for the majority of SaaS products when a user clicks a “cancel subscription” button of some sort. They could, however, have left due to a business-related issue just as probable. Surveys may also be integrated directly into the cancellation page. The route includes account churn.

Churn 52

Churn Payment Services Payment Methods SaaS Payments 52

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Payments has been around for thousands of years.

Scale 119

Scale Payment Services Payment Methods Sales Hiring 119

FastSpring

OCTOBER 12, 2023

Barriers are anything that stop a buyer from converting, such as website usability, solution fit, or pricing. But he explains that what happens on the website is such a small and early part of the entire customer relationship. “For That’s why Dave recommends testing all the way through to the client or customer taking a subscription.

Payment Methods 178

Payment Methods SaaS Payments Payment Solutions Payments 178

ProfitWell

OCTOBER 22, 2019

Today, we’re all about ecommerce. We have a list of podcasts for the ecommerce-righteous crew out there, plus 2Checkout hosts a webinar, and Rewind partners with BigCommerce to bring you a Black Friday playbook. Your top subscription news. The pods on ecommerce. In 2007, he and his wife started their own online store.

Payment Methods 40

Payment Methods Sales Recruiting SaaS Payments Payment Solutions 40

SaaStr

NOVEMBER 2, 2019

What is the process to do it efficiently? Does it have to be in person? Below, we’ve shared the full transcript of Harry’s interview with Krish Subramanian. You see a huge variety of different SaaS businesses and I want to touch on the different profiles, how they acquire and retain customers, and more. Harry Stebbings.

Scale 132

Scale SaaS Payments Sales Recruiting Payment Services 132

FastSpring

MARCH 27, 2023

Founded in 2019, Cognota is the first and only LearnOps platform for corporate learning and development teams. There are now over 150 enterprise companies using the platform. Stream the full interview below or find it wherever you listen to podcasts. Ryan called it a light bulb moment out of which the idea for Cognota was born.

Payment Solutions 108

Payment Solutions Payment Services SaaS Payments VP of Engineering 108

User Pilot

JULY 27, 2023

The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

FastSpring

DECEMBER 11, 2018

In order for your business to grow, you need to be able to consistently increase sales. For those of you who need some new ideas to boost sales, we just posted some fool-proof tactics to boost online sales here (link to the New Year Deal post). There’s no rule that says you have to run your online store all by yourself.

Payment Methods 62

Payment Methods Business Underperforming Technical Team Social Media 62

ProfitWell

NOVEMBER 12, 2019

A pricing audit assesses your subscription business’ pricing process to ensure consistency across similar accounts, maximize profitability, and benchmark against other companies. Conducting a pricing audit goes through five factors—acquisition, monetization, retention, pricing strategy, and discounts. Monetization.

Payments 45

Payments Pricing Underperforming Technical Team SaaS Payments 45

Chart Mogul

AUGUST 30, 2019

The real-life examples of 3 companies that use online courses (that they charge a premium for) to educate customers, lower churn, and grow their revenue. Nico is an online marketer and the founder of Launch Space. The graph shows how payment plans impact usage. This is a guest post by Nico Prins. Source: HBR.

SaaS Payments 52

SaaS Payments Payment Methods Scale Payments 52

Chart Mogul

AUGUST 30, 2019

The real-life examples of 3 companies that use online courses (that they charge a premium for) to educate customer, lower churn, and grow their revenue. You can see a graph from a study by Harvard Business Review that has some interesting stats on how consumption impacts LTV. The graph shows how payment plans impact usage.

SaaS Payments 55

SaaS Payments Payment Methods Scale Payments 55

ProfitWell

DECEMBER 16, 2019

Recur 2019 is over, but the journey toward subscription truth is not. We gathered in Boston to discuss all things subscription—kicking off with our Pricing and Monetization Workshop. Our hallmark conference followed, featuring insights and inspiration from some of the brightest in the subscription space.

Scale 41

Scale Payment Methods Payment Services Payments 41

SaaStr

JULY 9, 2019

I’m probably the most hated person in the room right now, but please indulge me. Giraffe is a mobile job matching platform that helps medium skilled workers get access to opportunities and helps businesses to recruit staff faster, and easier, and more affordably than any other way. I’ll go easy on you.

Scale 163

Scale Sales Recruiting Scaling SaaS Payments 163

FastSpring

JUNE 22, 2022

Are you still making assumptions about your B2B go-to-market motion — assumptions that ignore B2C selling methods — that are limiting your growth potential? I was recently interviewed by my friend Steve Lurie, who’s the Chief Engagement Officer of B2B Rocks. Covid has poured gas on an already raging ecommerce phenomenon.

B2C 145

B2C Payments SaaS Payments B2B 145

ProfitWell

OCTOBER 16, 2019

Why is it so hard to define an average churn rate—and what does that mean for your subscription business? The fact that there’s no standard reporting method for churn doesn’t help. The fact that there’s no standard reporting method for churn doesn’t help. Let’s find out. What is the average churn rate? Image via Recurly.

Churn 55

Churn SaaS Payments Payments Payment Methods 55

FastSpring

JANUARY 8, 2019

But when it comes to digital businesses where all transactions and fulfillment take place online, there’s a whole new set of terms you need to know in order to keep up. But don’t worry, we’ve created an ecommerce glossary that includes all the terms and concepts you need to know to have a successful digital business.

Payment Methods 65

Payment Methods Merchant Services Payment Services Outsourcing Services 65