Sales Hacker

JUNE 16, 2021

Before, sales enablement leaders were primarily responsible for onboarding new sales reps and delivering an annual sales kickoff program. Sales bootcamp: host regular bootcamps through a learning management system, and not just for new hire onboarding. Learning management systems. Startup hurdle: headcount.

Sales Enablement 101

Sales Enablement Scale Sales Hiring Technical Review 101

Intercom, Inc.

MAY 19, 2022

Then, it’s a matter of investing on onboarding and set them up for success. Using bots to triage conversations or solve simple queries frees your team to focus on more complex issues and allows you to scale without adding headcount. That’s why you need to do these internal reviews as well. That’s the first point.

Benchmarks 104

Benchmarks Sales Hiring Scale Strategy 104

Valuize Consulting

OCTOBER 7, 2021

When preparing for QBRs or end-of-year reviews, many companies are starting to evaluate their operating budgets and plan for their next fiscal year. For example, in Sales, you can take your Annual Revenue Target, divide it by the Projected Revenue Attainment Per Headcount (factoring in some ramp time) and out comes a Headcount projection.

Customer Success 52

Customer Success New CTO Scale Headcount 52

SmartKarrot

NOVEMBER 17, 2022

Own the ultimate success of the customers, including onboarding, product adoption, retention, and growth. Review customer complaints and concerns and seek to improve the customer experience. Manage the ticketing system, including optimizing communication, automation, and documenting resources internally. Apply here: [link].

Customer Success 19

Customer Success Development Team Review Systems Review Headcount 19

BetterCloud

OCTOBER 14, 2020

Tensions are high right now due to COVID, so what are the chances of your quality of calls and experiences for your clients going up? That includes things like headcount, improving our tools, and rethinking how we handle unique situations. We moved all of our onboarding and offboarding into a ticket-based system.

Headcount 98

Headcount Systems Review Leadership Travel 98

Sales Hacker

JANUARY 29, 2018

Traditional Sales Organizations – Growth of headcount in sales was structured around revenue per individual contributor (IC). Modern Sales Organizations – Due to lower deal value (ACV), ongoing renewals are required to achieve the same profit. ONB : Onboarder – Onboards/Integrates a client and achieves first use.

Sales Recruiting 75

Sales Recruiting Scale Sales Hiring Sales 75

OpenView Labs

SEPTEMBER 3, 2020

This might take the form of employee surveys, chat rooms, town halls, reviews on Glassdoor and LinkedIn, and other forums. This revs up their engine while also reducing the amount of onboarding time by inviting them to participate in your culture ahead of their formal start date.”. Use This Onboarding Checklist.

Scale 98

Scale Scaling Underperforming Technical Team Company Culture 98

Intercom, Inc.

JULY 11, 2019

Move away from this concept and toward the idea of a flywheel instead: feeding energy back into the system instead of success rates diminishing over time. So often, when we think about investing in a support team, sometimes the conversation becomes about getting the headcount higher, higher, higher. Speak the customer’s language.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

ChurnZero

JULY 1, 2022

A small snag in a workflow that was a minor inconvenience becomes an acute pain whose only real fix requires unraveling the whole system. Boiling it down, it’s a lot about the execution and strategy of your CS team as it relates to people, data, process, systems, and the customer experience. Who’s onboarding?

Customer Success 52

Customer Success Scale Technical Review Systems Review 52

ChurnZero

JULY 1, 2022

A small snag in a workflow that was a minor inconvenience becomes an acute pain whose only real fix requires unraveling the whole system. Boiling it down, it’s a lot about the execution and strategy of your CS team as it relates to people, data, process, systems, and the customer experience. Who’s onboarding?

Customer Success 52

Customer Success Scale Technical Review Systems Review 52

ChurnZero

JUNE 3, 2022

Customer Success is the team that makes sure customers are onboarded and welcomed, that they are adopting the service and product the way you expect them to, that they renew at the right time, and maybe even expand. You Mon: Yes, it’s like my manager asked me for a metric that I’ve never heard of before, but I know your system does it.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

ChurnZero

JUNE 3, 2022

Customer Success is the team that makes sure customers are onboarded and welcomed, that they are adopting the service and product the way you expect them to, that they renew at the right time, and maybe even expand. You Mon: Yes, it’s like my manager asked me for a metric that I’ve never heard of before, but I know your system does it.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

SaaStr

JUNE 10, 2020

We’re going through layoffs and furloughs, recession planning and for me as the CMO, facing really massive cuts to marketing budgets and headcount. But then we started thinking, well, actually cities as it hit the US and we started to shut down routes as a travel system, what are the tools you need? Our workforce is remote.

Travel 173

Travel Marketing Scale Outsourcing Services 173

Point Nine Land

APRIL 21, 2021

There are a bunch of generic management tools to help you achieve that such as seniority matrix , regular 1o1s, performance reviews, regular update meetings and/or offsites. Set up a ticketing system for feature requests and bug reports. The most important is that every feature request and bug report get into this system.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52