CustomerSuccessBox

DECEMBER 14, 2021

That’s the beauty of the subscription economy. Thus, Customer Success is the one responsible for getting more licenses and subscriptions from those customers. Viewing CS as a cost center and cutting costs by cutting headcount will definitely backfire. Well, how can you grow your business through current customers?

Customer Success 52

Customer Success Customer Lifetime Value Headcount Retention 52

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Customer > Team > Individual During my time at HubSpot, the leadership team shared this mental model to help with decision-making. Subscription business model. The lesson here is to view your products in terms of S Curves and ensure you’re investing in your next greatest hit. Customer data. Economies of scale.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

ChurnZero

DECEMBER 18, 2020

Stay tuned: The full Customer Success Leadership Study report with more key findings and recommendations for Customer Success leaders will be available in the beginning of January 2021. Like let’s take a more conservative approach in the earlier months of the year in terms of adding headcount. Finish the feature.

Customer Success 87

Customer Success Sales Recruiting Finance Sales Hiring 87

ProfitWell

DECEMBER 6, 2019

Your top subscription news. What’s the return on investment of your mom? And in this article he explains why, and proposes a different approach to thinking about the optimal CSM headcount to help you build a more effective customer success organization. And that’s a wrap for your December 6 subscription news.

Scale 43

Scale CTO Hire Sales Hiring New CTO 43

SaaStr

MARCH 15, 2024

They also have a media segment, a separate business supporting creators who want to do subscription-based video monetization. Vimeo has spent a fair amount historically on advertising, primarily to fuel the more prosumer individual online subscription business. They top out of what you can do in advertising and rev share on YouTube.

AI Search 216

AI Search SaaS Advertising Sales Hiring 216

Intercom, Inc.

JUNE 3, 2021

Where should you invest your resources? If you’re short on time, here are a few quick takeaways: You can’t balance short-term and long-term investments without considering the existing product strategy. Choosing the right investment is a balancing act of art and science. And yet, now might be a good time to hit the accelerator.

Strategy 228

Strategy Software Review Development Team Review Sales Recruiting 228

BetterCloud

APRIL 25, 2024

Get ready to turn those monthly charges into strategic investments that fuel your business growth. You likely already have a laundry list of SaaS subscriptions that have been around the company longer than you have. Are you using too much or too little of your budget on these subscriptions? What is SaaS budgeting?

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

SaaStr

JUNE 10, 2020

We’re going through layoffs and furloughs, recession planning and for me as the CMO, facing really massive cuts to marketing budgets and headcount. We certainly can’t do thought leadership round tables in person, and we can’t do the sporting events. We’re looking at everything we do from software to people.

Travel 175

Travel Marketing Scale Outsourcing Services 175

Intercom, Inc.

AUGUST 29, 2019

When I started, they had a big growth plan as far as headcount, but they were a little bit looser on processes and cadences and things like that framework I was talking about. So again, we got aggressive headcount to see the growth, and we put together a plan where we can actually see maybe even a little bit more growth with the same people.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

Crafty CTO

APRIL 12, 2020

Every piece of work starts with a raw idea, and with a raw idea in hand, our first step here is to “set the appetite”: how much of an investment is this idea worth? “The meeting is short, the options well-shaped, and the headcount low. Is it worth a couple of team weeks (what Shape Up calls a Small Batch)?

Underperforming Technical Team 52

Underperforming Technical Team New CTO Technical Review Software Development 52

Kellblog

AUGUST 20, 2023

So, when the schmumbleator TOTALs an additive measure, the value for the year will be the sum of the four quarters, whereas when it TOTALs a semi-additive measure, like headcount, the value will not be the sum of the four quarters, but instead the period value for the fourth quarter. It’s not about features XYZ.

Marketing 88

Marketing VP of Engineering Headcount Government 88