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Big on impact; short on investment: Key trends from the 2022 Customer Success Leadership Study

ChurnZero

These are just some of the findings in this year’s Customer Success Leadership Study, ChurnZero’s third annual report on the top trends and opportunities in Customer Success, presented in partnership with ESG and sponsored by Higher Logic Vanilla and involve.ai. Download your full copy of the 2022 Customer Success Leadership Study here.

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Customer Success benchmarks: headcount and budgets

ChurnZero

That’s according to our annual Customer Success Leadership Study published in late 2022. Customer Success benchmark: headcount How many people should be on a Customer Success team? When asked about non-headcount budgets; 8.3% The post Customer Success benchmarks: headcount and budgets appeared first on ChurnZero.

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Customer Success benchmarks: headcount and budgets

ChurnZero

That’s according to our annual Customer Success Leadership Study published in late 2022. Customer Success benchmark: headcount How many people should be on a Customer Success team? When asked about non-headcount budgets; 8.3% The post Customer Success benchmarks: headcount and budgets appeared first on ChurnZero.

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Advice Every SaaS Founder Needs to Know in 2024 with Sam Blond and Jason Lemkin

SaaStr

For instance, Founders Fund doesn’t really invest in AI, health tech, or edtech, even if you’re growing 5x. Do you have to double your headcount to make it from $10M to $20M or even $2M to $5M? When those outcomes are achieved, the hire gets their headcount. Each VC has a different “flavor.”

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$1M to $100M in 20 Months, The Hard Part: How Everything Breaks in Hypergrowth with Deel Co-Founder & CRO Shuo Wang (Video)

SaaStr

Overcoming challenges by optimizing for success In the early stages of setting up your SaaS business, it’s always a good idea to invest time thinking about the direction you want to take. Without headcount planning for the support team, the company’s response time and customer satisfaction scores dipped.

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The average customer success budget ranges from $110,500 to $667,250

ChurnZero

At most SaaS companies, the line item for customer success budgets is dedicated to headcount. This is why on our annual survey of customer success leaders , we ask about “non-headcount budgets.” This non-headcount approach is a technique for understanding how SaaS companies are investing in the needs of their customer success teams.

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Ready to scale your support? Here’s why you need a customer support operations team

Intercom, Inc.

Here are three ways to know if it’s time to invest in customer support operations (if you’re looking to scale, it probably is), and a few simple things your organization can do to get started. Starting to build out a support operations function doesn’t necessarily mean adding headcount straight away. Sound good? Baby steps, for sure.”.

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