Intercom, Inc.

MARCH 22, 2018

Five years ago Brian Rothenberg joined Eventbrite to start its cross-functional growth team. Fast forward to today, and Eventbrite is the world’s largest self-service event ticketing and registration platform – processing more than 3 million tickets each week. I’m still doing growth stuff here today and having a lot of fun.

Marketplace as a Service 189

Marketplace as a Service Scale Payment Solutions Payment Services 189

Intercom, Inc.

MAY 10, 2018

Those working in growth and retention must continually seek “fresh powder.”. Growth teams commonly make the mistake of picking random, off-the-shelf KPIs without thinking about how they all fit together. Switching to a different service is something that takes a lot of effort. You joined on the supply side, correct?

Acquisition 224

Acquisition Marketplace as a Service Retention Startup 224

Intercom, Inc.

JULY 11, 2019

Even as the company begins to expand, it’s important to prioritize these one-to-one conversations because understanding how your users interact with your product is actually the key to healthy growth. As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

User Pilot

OCTOBER 26, 2021

Using data and customer success stories , you’ll need to identify your Aha moments, Activation points, and ways of optimizing engagement to promote retention that will lead you to identify your North Star metric in four steps. Focus on Impact : It helps teams prioritize customer experience , which leads to improved acquisition and retention.

B2C 98

B2C Metrics B2B Retention 98

User Pilot

AUGUST 30, 2023

What strategies can you implement to drive acquisition and retention faster? About the author – Maja Voje Maja is the founder of Growth Lab and has directly helped over 500 companies—including Google, Miro, and Rocket Internet—develop growth strategies. It’s 2023, and customers have options. But how do you do that?

Scale 105

Scale Growth Hacking AI Consulting 105

The Marketing & Growth Hacking Publication

DECEMBER 29, 2018

Instead of pitching your products or services, you are providing truly relevant and useful content to your prospects and customers to help them solve their issues. That could be acquisition of potential customers, retention of existing ones, making more people aware of your brand or your products, or really anything else. any of it?—?to

Content Marketing 40

Content Marketing Marketing Entertainment Advertising 40