Point Nine Land

JANUARY 17, 2019

Hi there, we’re Point Nine Capital a VC firm focused on SaaS and marketplaces. Almost every step requires paperwork and postal service, many entail physical presence. As the pace of innovation in this sector accelerates, incumbents feel the increasing pressure to work more with startups. but it’s a tradition now).

Technical Review 40

Technical Review Marketplace as a Service Software Review Venture Capital 40

Intercom, Inc.

AUGUST 22, 2019

I’m excited to be joined today by Intercom’s own Jonathon Colman, a senior designer who came to us by way of the Nature Conservancy, REI and five and a half years at Facebook, where he most recently worked as a UX Content Strategy Lead for Marketplace. That helps everyone innovate, especially when they share them out.

User Experience 209

User Experience Strategy Engineering Communication 209

BetterCloud

MAY 25, 2023

The rapid growth of SaaS adoption, expansion of the SaaS marketplace, need for cost optimization and efficiency, lack of visibility and governance, security and compliance concerns, and an increasing business focus on ROI and value optimization are all driving the increased importance of managing SaaS expenditure.

Outsourcing Services 52

Outsourcing Services Marketplace as a Service Management SaaS 52

Intercom, Inc.

MAY 28, 2020

Here are five quick takeaways: One of Aircall’s superpowers is that it built an App Marketplace – and then opened it up for partners to build their own integrations. Today, more than 60% of the tools on the marketplace have been built by third parties. How can we provide the best service at every single interaction?”

Marketplace as a Service 186

Marketplace as a Service Cloud Government Retention 186

Intercom, Inc.

JULY 14, 2022

If you’re short on time, here are a few quick takeaways: Focus on building services and products that meet your customer’s needs – not just today’s, but also tomorrow’s. What we did really well was bring corporations that used a lot of water together with foundations and government agencies to fund projects. James: Absolutely.

Scale 118

Scale Sales Hiring Payment Solutions Payment Services 118

Intercom, Inc.

SEPTEMBER 26, 2019

The litmus test is if you’ve created a marketplace: are people actually building on your product because there’s value that you’ve created, or is it just a nifty integration? The upside of having this big two-sided marketplace and extending your product into tons of different products with an API is quite large. But are they platforms?

Underperforming Technical Team 170

Underperforming Technical Team Marketplace as a Service Outsourced Development Development 170

Sales Hacker

MARCH 2, 2020

Innovating for People. You don’t have to be subservient, forfeit your self-respect, or fake enthusiasm about your product or service. In Hacking Sales , you’ll learn how to build a fully streamlined sales process using technology built specifically for salespeople, along with innovative new techniques. Illuminate.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SaaStr

MAY 15, 2020

So, our products and services are around how can we help companies utilize open source more effectively, more securely, more responsibly, as well as contribute. And then, it’s a two-sided marketplace, so we’ve got subscriber companies that we provide support for the open source that they use. Keep it, keep, keep, keep it.

Sales Hiring 195

Sales Hiring Scale Technical Review Outsourcing Services 195

SaaStr

JUNE 10, 2020

We saw McDonald’s, they started separating their arches and really trying to do public service announcements around social distancing. It’s a competitive marketplace. As far as fostering innovation, every meeting I kept a section, an expansive section where it was brainstorm. We have a service and support.

Travel 175

Travel Marketing Scale Outsourcing Services 175

SaaStr

AUGUST 15, 2020

We’ve got everything from self-service all the way up to the enterprise. So how we accomplish something at the enterprise level in a one to few or a one-to-one or a one to few is very different to how you would accomplish it in a self service model. You’re going to have to either innovate or the other option.

Payment Methods 197

Payment Methods Merchant Services Scale Payments 197

Sales Hacker

JUNE 4, 2020

The influence of COVID-19 on the marketplace and our sales operations has completely changed the business landscape, and there may be no turning back. For instance, you might need to add extra people to your customer service team, so that you always have someone on-hand to answer questions your clients might have.

Sales 106

Sales Marketplace as a Service Government Communication 106

Sales Hacker

OCTOBER 7, 2021

The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Cassie spent the first pre-SaaS chapter of her tech career in growth roles in subscription and marketplace businesses (TheLadders.com, GLG). Anita Nielsen. Adrienne Greenberg. Alicia Murphy.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SaaStock

FEBRUARY 13, 2019

The platform integrates with 100+ shipping services and ensures discounts for many of them. was created by a team with 25+ years of experience in location-based tech, spanning various services and real-time asset tracking systems. It is a logistics and multi-selling platform which innovates how e-commerce can grow in the region.

SaaS Payments 225

SaaS Payments Payment Solutions Merchant Services Payment Methods 225

SmartKarrot

OCTOBER 12, 2021

A customer experience charter is a concise document detailing the CX governing team’s agreements to align with their decisions. Leaders from marketing, sales, customer service, and customer success departments – The ones who can provide valuable insights and address touchpoint enhancements. A CX charter can answer that question.

Underperforming Technical Team 10

Underperforming Technical Team Government Leadership Technical Review 10