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11 Key SaaS Roles and Responsibilities in 2023

User Pilot

They also manage finances and supervise one or more engineering teams. Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Cash Position and Flow : These metrics help CEOs track how much money is at hand, what’s coming in, and how the cash is spent.

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OPEXEngine SaaS Conversations Recap

OPEXEngine

Advances in automation and new engineering techniques are enabling faster development cycles, raising expectations for ROI from the R&D function. A view of new revenue for every R&D dollar invested further reinforced the correlation of R&D investment to growth. . Source: 2022 OPEXEngine BenchmarkEngine™. Financial KPIs.

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2020 SaaS C-Suite Evolving to Support Product and Customer Lifecycle Management

OPEXEngine

A Couple SaaS Generations Ago… Traditional software companies managed sales, product development, finance and HR in siloed organizations by function. Separate Sales, Marketing, R&D, Accounting/Finance organizations were headed by a senior executive. Cross functional management was attempted but often not effective.

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AMA at SaaStr Annual 2022 with SaaStr Founder & CEO Jason Lemkin – Part 1 (Pod 607 + Video)

SaaStr

Jason Lemkin: I think I noticed a pattern, and I wrote it up a couple of years ago and refreshed it, and then I’ll add a new anecdote. And then with your finance person or yourself or your outsourced person, you build a C-90 plan, which is one, we’re 90% sure, even if sales slow, we’re going to hit this plan.

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How 13 SaaS Companies Use Community Marketing to Grow

Natalia Luneva

Announcing new features, increasing customer satisfaction and retention are among the top functions of an online community. . #1 Our community is the best way for us to inform our customers about upcoming updates and new features. SaaS Community Marketing: 11 stories from software companies. We have received over 2.6k

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Making the jump from Customer Success to CEO with FranConnect’s Gabby Wong

ChurnZero

Traditionally, it’s the chief officer of finance or operations. Additionally, “leapfrog” candidates—those who come from a level below the C-suite, such as senior vice presidents—now make up roughly 5% of new chief execs. I would also encourage you as a new executive to have a separate executive coach.

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More of SaaStr’s Most Respected Leaders Awards List Revealed!

SaaStr

Every week we’ll be rolling out new winners until we get to the very pinnacle of our list. About Eric… Elisa Steele holds strong at number twenty-two with high-interest metrics from our attendees who looked forward to her as a speaker. Keep your eyes peeled as we unveil the list and a bit more about your favorite leaders.