User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. Add in-app video tutorials to make the onboarding process smooth. Offer self-service support with an in-app knowledge base. And your role at a customer success team?

SaaS Payments 80

SaaS Payments Strategy Payment Solutions SaaS 80

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. Add in-app video tutorials to make the onboarding process smooth. Offer self-service support with an in-app knowledge base. And your role at a customer success team?

SaaS Payments 66

SaaS Payments Strategy Payment Solutions SaaS 66

User Pilot

FEBRUARY 10, 2023

In this article, we cover the following: What customer intelligence is and why it’s essential in SaaS. It enables businesses to make data-driven decisions. Customer intelligence analytics is a two-step process of collecting customer data and drawing insights from it. The four main types of customer intelligence data.

SaaS Payments 93

SaaS Payments Payment Methods Payment Solutions Payment Services 93

User Pilot

APRIL 7, 2022

How do you perform UX analysis for SaaS and make data-driven decisions? It enables you to spot friction points in the customer journey and make it seamless to optimize conversion rates and customer experience with your product. There are three popular methods of doing qualitative UX analysis : One-on-one customer interview.

SaaS Payments 52

SaaS Payments Payment Methods Data Payment Solutions 52

FastSpring

JANUARY 26, 2024

In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level. We really do touch every organization in the business, which consists of product and engineering, services, sales, marketing, product, and people,” he explains. “So And much more!

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Customer Success VP of Engineering Payments Payment Methods 144

FastSpring

APRIL 13, 2023

Dopple’s earliest customers are already seeing a 40% increase in conversions, and 71% of their visitors interact with 3D-enabled products. Jera Brown interviewed Dopple founder and CEO Justin on how he launched Dopple and found success by pivoting to a new market. It starts with self service. But that’s not how we live.

Payment Methods 124

Payment Methods Marketing Payments SaaS Payments 124

SaaStr

JULY 9, 2019

More than half of Kenya’s GDP is now transacted through a mobile, through arguably the most successful mobile banking and payment system called M-Pesa. The challenge, however, is that because of the limited disposable income that both consumers and businesses have, you can’t charge a lot of money for services there.

Scale 178

Scale Sales Recruiting Scaling SaaS Payments 178

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Manual processes first. Dare I say SaaS.

Scale 157

Scale Payment Services Payment Methods Scaling 157

Sales Hacker

AUGUST 4, 2023

This is when startups were for nerds, and Ivy League grads were still going straight into investment banking instead of SaaS sales. I actually had my first job interview with Udemy from a payphone call center outside of Grenada, Nicaragua. We organized the first two events for him – 1000, and then 5000 attendees.

Scale 61

Scale Sales Hiring Sales Payments 61

User Pilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. Customer Analytics Software is designed to facilitate the collection, sorting and analysis of data from customers. Userpilot is well known in the SaaS world for its so-called “ microsurveys.”

Payment Solutions 52

Payment Solutions Software Review SaaS Payments Software 52

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. Listen to the start of the episode for a promo code to our upcoming events! What is the process to do it efficiently? Harry Stebbings.

Scale 134

Scale SaaS Payments Sales Recruiting Payment Services 134

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Dare I say SaaS. The exchange of value.

Scale 123

Scale Payment Services Payment Methods Sales Hiring 123

Chargify

OCTOBER 4, 2017

There’s a self-service page, which allows clients to update information on their own. Time is money (especially in the SaaS world), and whether you’re an early stage startup or an established business, development resources are almost always at a premium. costs money and 2. Chargify has made our business much stronger!

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

SaaStr

JUNE 14, 2019

Before that Dave was SVP/GM of Service Cloud @ Salesforce where he led the $500m line of business for customer service applications. In Today’s Episode We Discuss: * How did Dave make his way into the world of SaaS over 20 years ago? How do they set up the process from there? How do they set up the process from there? *

Sales Hiring 148

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 148

FastSpring

OCTOBER 12, 2023

In Dave’s words, “What is it about your product or service that the users say in their own words they love ?” I think SaaS businesses and subscription businesses are particularly bad at having vague, waffley headlines on their homepages,” he states. Stream the entire conversation or read the highlights below. Jump to highlights.

Payment Methods 169

Payment Methods SaaS Payments Payment Solutions Payments 169

ProfitWell

SEPTEMBER 5, 2019

SaaS operators have the expertise but are continuously blocked with foundational issues that take time and energy. Chargify ~ unblocking your SaaS business. At its core, Chargify removes barriers for SaaS businesses. Joining forces to drive SaaS revenue. And a whole lot has happened since. What’s coming next. Sign Up Now.

Payments 40

Payments Payment Services SaaS Payments New CTO 40

User Pilot

FEBRUARY 29, 2024

This may involve tracking custom events , tagging in-app elements, and getting deeper insights with heatmaps and user surveys. In addition to aiding the collection of valuable product data through surveys and in-app tracking, Userpilot enables you to visualize the data and create tailored experiences based on it.

SaaS Payments 92

SaaS Payments Payment Solutions SaaS User Experience 92

SaaStr

SEPTEMBER 3, 2019

And then on the other side, once you have that, you’ve basically turned the internet or turned people’s phones or whatever it is into a button that gives people what they wan, and I think that model applies whether you’re thinking about SaaS companies, whether you’re thinking about consumer.

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Acquisition Software Review Payment Methods Marketplace as a Service 145

SaaStr

MAY 9, 2019

If we really look at a lot of YC companies now a days, we have a ton of B to B companies, and the most common mistake they make is they don’t really understand if they can afford the process they need to do to acquire customers. If your payment system works, you’re not going to rip it out.

Sales Hiring 171

Sales Hiring Scale Payment Solutions Banking 171

SaaStr

MAY 14, 2023

Here’s a chance to look back at 4 pre-IPO SaaS leaders today, and how they were doing and what they were thinking in the run up to $10m ARR. and as an aside, this was our first and last manel at any SaaStr event) Nick Mehta : Hello. web services. And then Enterprise is more like a standardized process. All of them!

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Sales Hiring Sales Recruiting Scale Payment Methods 264

SaaStr

DECEMBER 17, 2019

Happy post lunch interview. This is Zach from Plaid and I guess … well, it’s interesting because you’re not a SaaS company, we’re at Saastr … but we’ll talk about what it’s like to not be a SaaS company at SaaStr. Zach : SaaS-ish. Ari : SaaS-ish. Ari : All Right.

Payments 162

Payments SaaS Payments Banking Underperforming Technical Team 162

SaaStr

NOVEMBER 21, 2020

In Today’s Episode We Discuss: * How Rob made his way into the world of SaaS as a product manager and how that led to his founding Salsify over 8 years ago. * How does Rob think about the bundled vs unbundled thesis within SaaS? When is it right for SaaS companies to turn down potential customers? Harry Stebbings. Rob Gonzalez.

SaaS Payments 283

SaaS Payments Scale Payment Services Payment Solutions 283

Intercom, Inc.

AUGUST 29, 2019

But that’s easier said than done, which is why we’ve published our new book Intercom on Sales : a deep dive into the many lessons we’ve learned about how selling works at scale, covering everything from hiring tactics to the needs of modern buyers to fundamental processes for forecasting and managing deals. Sales is a brutal profession.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

SaaStr

NOVEMBER 22, 2019

Listen to the start of the episode for a promo code to our upcoming events! Why does Travis believe that SaaS has upended the economic model but not the engagement model? Below, we’ve shared the transcript of Harry’s interview with Travis. Loving our podcast content? What aspects of CRO’s roles is Travis in favor of?

Underperforming Technical Team 166

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 166

ChurnZero

OCTOBER 16, 2020

Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. As such, we decided to tap industry experts for a verbal duel on the subject where the winners take home the esteemed (and priceless) prize of bragging rights and SaaS street cred. Enter the Sales Manager.

Scale 98

Scale Customer Success SaaS Payments Sales 98

User Pilot

FEBRUARY 26, 2024

Looking for an effective user engagement analysis tool and wondering if Lou Assist is the best option for your SaaS company? We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. With numerous Lou Assist alternatives, it can be challenging to make a final decision.

Software Review 52

Software Review Engagement Systems Review Technical Review 52

GetUplift

DECEMBER 12, 2021

This guide provides a detailed breakdown of my emotional marketing process. It’s a process that my team and I at GetUplift have used to 10x our clients’ conversion rates. The process for using your research to create social media ads, landing pages, and email sequences that actually convert. So, let’s dive in. Introduction.

Payment Methods 122

Payment Methods Marketing Payment Solutions Underperforming Technical Team 122

SaaStr

AUGUST 15, 2020

This dynamic trio of SaaS experts share how to stay customer-centric and set yourself apart in today’s rapidly changing environment. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company. So really well said.

Payment Methods 234

Payment Methods Merchant Services Scale Payments 234

SaaStr

DECEMBER 13, 2019

Listen to the start of the episode for a promo code to our upcoming events! Below, we’ve shared the transcript of Harry’s interview with Yousuf. So tell me how did you make your way from the wonderful coast of the UK into the world of SaaS and come to now be one of the leading CIOs in the really rising mega wave of enterprise SaaS?

Technical Advisors 182

Technical Advisors Scale Technical Review Payment Solutions 182

SaaStr

OCTOBER 21, 2019

As for Robert, prior to MessageBird, he was co-founder and CEO of Zaypay.com which focused on driving mobile payments into 50+ countries, enabling 1.5bln users to pay for virtual goods through their phones (sold to Mobile Interactive Group (MIG). Listen to the start of the episode for a promo code to our upcoming events!

Scale 101

Scale Payment Methods SaaS Payments Payment Services 101

User Pilot

AUGUST 15, 2023

It is the process that guides you to a successful product release. A product launch plan provides structure to your launch, enabling you to prioritize resources, prepare for every possibility, and reach potential customers. Go-to-market and pricing strategies that detail your marketing plan and preferred sales process.

ChatGPT 83

ChatGPT SaaS Payments Marketing Social Media 83

Intercom, Inc.

NOVEMBER 23, 2022

The process of an acquisition is, more often than not, a black box. Behind closed doors, negotiations are dragged on for months while founders and executives figure out ways to eliminate friction and create a synergy that can drive the most value of their shared cultures, processes, and systems. And so, yeah, very surreal.

Acquisition 118

Acquisition Payments Payment Methods Scale 118

Chart Mogul

DECEMBER 20, 2019

The main goal of these events is not to generate new leads (although that happens too), but to meet and learn directly from the people who use our product on a daily basis. We also updated our popular SaaS Metrics Refresher email course. In February we headed to San Jose to attend SaaStr Annual. Q2 (April-June). Q4 (October-December).

Technical Review 52

Technical Review Payment Methods SaaS Payments Payments 52

Chart Mogul

DECEMBER 20, 2019

The main goal of these events is not to generate new leads (although that happens too), but to meet and learn directly from the people who use our product on a daily basis. We also updated our popular SaaS Metrics Refresher email course. In February we headed to San Jose to attend SaaStr Annual. Q2 (April-June). Q4 (October-December).

Technical Review 52

Technical Review Payment Methods SaaS Payments Payments 52

Sales Hacker

SEPTEMBER 10, 2020

Live product demonstrations are gone, and we haven’t seen a physical event for months. We analyzed the data from over 502 B2B sales teams and hosted interviews with dozens of market leaders. Traditional offices and events are a thing of the past, and online sales activities are more popular than ever. Let’s get started.

B2B 64

B2B Sales Payment Methods SaaS Payments 64

User Pilot

JANUARY 15, 2021

The Best Product Analytics Tools for SaaS. Product analytics is the process by which you collect, inspect and analyze data about users’ interactions with your product. In the SaaS world, the overwhelming majority of your users’ interactions with your company take place through your product. But look out for vanity metrics !

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SaaS Payments Payment Solutions Payments Underperforming Technical Team 65

Baremetrics

MARCH 31, 2020

In this article, we’re going to break down a simple three step process you can use to analyze your churn. Churn analysis is the process of using data to understand why your customers have stopped using your product or service. There’s usually an event that triggers the need to analyze your churn. Short, clear and simple.

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Churn SaaS Payments Pricing Payment Services 122